West Unified Communications Services (discontinued)

Score4 out of 10

19 Reviews and Ratings

What is West Unified Communications Services (discontinued)?

West (formerly Intrado) has executed a series of transactions to transition their UCaaS business to numerous other providers, notably Fusion Connect.

Categories & Use Cases

Unified Communications as a Service (UCaaS)

High quality audio
High quality audio connection is consistently available, with few or no interruptions.
Category average: 8.6
High quality video
High quality video connection is consistently available, with few or no interruptions.
Category average: 8.5
Calendar integration
Scheduling capabilities integrate with users’ Calendars.
Category average: 8.3

Record meetings / events
Meetings and webinars can be recorded for playback.
Category average: 9.2
User authentication
Administrators can require users to authenticate their identities before joining a meeting.
Category average: 8.9
Participant roles & permissions
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Category average: 8.8

Jonelle Lippincott View profile

IT Support Specialist in Information Technology at Resource America (201-500 employees employees)

Pros

Large conference calls
Reliable calling technology
Easy to call in with no confusion

Cons

Hold music is normally loud and not pleasant

Return on Investment

It does cost our company money so we try to give out numbers only when needed

Other Software Used

Citrix NetScaler, Cisco Application Control Engine, BMC Track-It!