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WellSky Home Health

Score8.9 out of 10

8 Reviews and Ratings

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What is WellSky Home Health?

WellSky (formed from the merger of Kinnser Software and Mediware) offers WellSky Home Health (formerly Kinnser Agency Manager), a home health agency management software emphasizing operations automation (e.g. scheduling, intake and electronic visit verification, etc.)

Categories & Use Cases

Media

Screenshot of CareInsights for Home Health
Screenshot of Delivery of Care
Screenshot of K-Mail for Home Health
Screenshot of Population view
Screenshot of Value-Based Insights Dashboard

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Screenshot of CareInsights for Home Health

Reviews

What users are saying about WellSky Home Health.
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WellSky review

Incentivized
Verified User
Professional in Professional Services (11-50 employees employees)

Use Cases and Deployment Scope

I work as a contract physical therapist for multiple home health agencies which use WellSky as their primary EMR. It is our efficient mode of point of care documentation on the road and in office. I utilize it daily and through different takes such as daily notes, evaluations and start of cares.

Pros

  • Clean and efficient
  • Standard document across the board
  • Mobile friendly

Cons

  • Patient signature box is touchy at times
  • Auto save is inconsistent
  • Tab changes is different

Return on Investment

  • Easy across disciplines
  • Unsure on monetary
  • Helps with billing

Usability

Alternatives Considered

Patient Prompt, WebPT, Limber and FOTO

Other Software Used

Patient Prompt, Limber

WellSky Kinnser - a familiar program among Home Health and Hospice professionals

Incentivized
Emily McCreery
HR Generalist in Human Resources at Pacific Point Health Care Services, Inc. (51-200 employees employees)

Use Cases and Deployment Scope

It is an electronic way for us to maintain patient files. It solves the problem of massive amounts of paper documentation tracking and storage. Literally, everyone in our agency uses WellSky Kinnser in some way to perform their job duties.

Pros

  • It provides very basic tools to schedule visits and capture chart notes from clinicians.
  • It has a decent search feature.
  • It works on a desktop computer.

Cons

  • There appears to be no configuration for the site to work well on a mobile phone. Difficult to capture patient signatures and save charts in progress.
  • No integration with other software systems, ie; no way to import new users from an HRIS.
  • Just some standard reports available, no room for any DIY customized reporting.
  • No way to set job title-specific User Profiles to grant the same user role access to specific disciplines.
  • Time-consuming and tedious user profile set up, have to remember to go back into the newly created profile to update the demographics of the user. Not an intuitive programming feature - it should be a logical workflow to bring you through the steps of creating a user, assigning roles, and then updating the demographics. Lots of room for user errors in forgetting to finish all three steps.
  • No tool for a supervisory role for clinicians to be assigned as a lead over a group of other clinicians to ensure that they are completing their charting timely and correctly without giving that supervisor access to the ENTIRE patient roster.

Most Important Features

  • The ability to capture electronic signatures from patients with a GPS coordinate location capture. This ensures that visits were completed and not falsified by clinicians.
  • A basic report can be produced to show productivity (patient visits with start/end times) in up to 90-day periods.
  • Online tutorial courses and articles are available in the WellSky Community portal to give you a place to educate yourself about a basic process.
  • There is a "Work Log" report that you can use to audit a users activities in Kinnser.

Return on Investment

  • It has eliminated paper patient files which is a wonderful thing.
  • It provides a single place for our clinicians to see what is assigned to them each day/week.

Other Software Used

Microsoft 365 (formerly Office 365)

Why you want to pick Kinnser Home Health Software

Amy SweetView profile
CEO, Administrator in Corporate at Halcyon Home, LLC (201-500 employees employees)

Pros

  • While I love almost everything about Kinnser's Home Health software, its user friendliness to the field staff is probably its best feature. With home health being a mobile industry, having something that is easy, fool-proof, accessible, and not dependent on a specific phone/tablet/browser is a must. All the tasks for the week pop up when a person logs in, making it hard to miss a task, and easy to organize by day. No need to go to multiple screens to chart, its all off the main page when you log in.
  • Its K-mail, a HIPPA compliant email system internally within the software, makes it easy to communicate with staff, shows who has read something and who has not, and can be part of patient's chart only if desired.
  • The workflow system, and ease of use in the back-office is very nice as well. It's easy to manage users, access, reports, scheduling, and QA. I also love all the webinars for management staff. Kinnser is always leading, and usually a step ahead of the industry.
  • Billing is fairly straightforward and it also checks eligibility on all patient's automatically weekly.

Cons

  • The one thing that I feel the home health software could improve is its billing manager. While it submits the claims easily, if there are rejections, or problems, you have to work those through a different software (we use Ability EASE), or through DDE. They have come out with an Billing Manager 2.0 that one can upgrade to, but it has glitches as well, and so I feel that a new version still needs to be released soon. Its accounting is never exact, due to ADRs, and RAPs that have to be cancelled, but then eventually pay; scenarios that are uncommon but do happen. Therefore, I have to reconcile separately, which can be time consuming. Posting insurance payments can be tricky as well with unusual scenarios as well, such as Medicare Secondary Payments. They continue to make improvements, and I'm waiting for thebilling manager to improve. That being said, it is still much better than other softwares I have worked in.
  • I wish you could not delete a Face to Face and then bill -- there should be a block of some kind that prevents this from happening. The software won't let you bill without a Face to Face being completed, but then if it gets deleted (by accident) it doesn't let anyone know.

Return on Investment

  • It had a positive impact since day one, as employees' satisfaction improved in both the office and field from utter frustration to enjoyment.
  • It has allowed us to have huge growth, and still able to stay compliant with regulations given the strong systems that Kinnser has in place to be able manage large amounts of staff and patients with ease.
  • The changes in home health by Medicare have been addressed by Kinnser ahead of schedule, with multiple webinars and trainings available to our staff, which I am so grateful for.

Other Software Used

Kinnser Home Care Software for Private Duty, Kinnser Hospice Software, Kinnser RiskPoint

Usability

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