Look for another option for a software vendor. Overpriced, excessive fees, no support, not interested in CareTend customer base
Rating: 1 out of 10
Use Cases and Deployment Scope
WellSky CareTend is utilized by our entire organization for Pharmacy, Nursing, Billing and on a limited basis by Accounting. It is a medical documentation system with Pharmacy dispensing and billing of medical claims.
Pros
- I am very unsatisfied with WellSky CareTend. The original CPR+ program was efficient and this copy they forced provider to switch to has many issues and does not include all of the capabilities in the prior program or as promised.
Cons
- Poor customer service. Upper Management fired much of the staff soon after our transition.
- Outrageous fees that keep changing and increasing multiple times since we transitioned 9/2019. Getting a contract up front proves pointless as they find crafty ways around agreements to charge exorbitant fees. We are always overbilled. Just transitioned and bought a new server and now they tell us they are eliminating that process and we will be forced to host with them at a price of $66k/year for 20 users. This is above and beyond the 5% increase they gave us across the board 3 months after transitioning and the quarterly support fees that are outrageous.
- Any attempt to discuss or protest the charges is met with the explanation that WellSky is a very big company and CareTend is such a small component that they are not interested in our concerns.
- They do not have any clinical staff consulting or employed and are definitely missing functionality for what is needed in different clinical components or operations of the program.
- WellSky bought the CPR+ program that we were using and decided to eliminate all support of that program and forced customers to purchase the CareTend program. They promised we could do everything we could in CPR+ plus much more. That has not been the case. Our staff has spent unbelievable amounts of hours just to try to get some of the basic functions of CPR+. We have adapted many work arounds. CareTend sees fixes to their program issues as enhancements and insists on charging exorbitant fees to add these corrective updates.
Likelihood to Recommend
This company is extremely difficult to work with. They have expressed that CareTend users are not important to them since that is such a small part of the WellSky business. They are very focused on extra fees and extra charges for everything. We have not even had the program for a year and they have changed everything initially promised related to pricing. They continue to come up with new ways they can get more money out of you. I would recommend for anyone considering this program, to look at other options first.
Vetted Review
1 year of experience