WebPT

Score5.5 out of 10

172 Reviews and Ratings

What is WebPT?

Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers.

In addition to its flagship EMR, WebPT offers a host of practice management solutions, including:

integrated billing software,
revenue cycle management services,
electronic benefit verification,
digital patient intake,
patient engagement tools,
marketing tools and automation,
remote therapeutic monitoring,
virtual (telehealth) visits,
outcomes tracking,
operational reporting and analytics,
MIPS reporting,
continuing education support, and
a marketplace to purchase clinic equipment at discounted prices.

WebPT offers free onboarding and unlimited US-based product and account support. WebPT’s ISO 27001 certification ensures that customers' data is kept safe. WebPT offers system integration with more than 60 vendors as a commitment to healthcare interoperability.

Categories & Use Cases

Media

1 / 7

HIPAA Compliance and Data Security
Ensures adherence to HIPAA regulations and provides robust data security measures to protect patient privacy and confidentiality.
Category average: 7.9
Patient Notes
Allows users to create and update patient progress notes, assessments, and other documentation electronically.
Category average: 7.9
Treatment Plan Management
Helps users create, track, and manage treatment plans for patients, including setting goals, documenting progress, and adjusting interventions.
Category average: 7.7

Integration with Diagnostic and Imaging Systems
Integrates with external diagnostic and imaging systems to access and view test results and images within the software.
Category average: 5.4
Insurance Verification and Authorization
Assists with verifying patient insurance coverage and managing authorizations for the reimbursement of services.
Category average: 4.8
Patient Invoicing
Facilitates the billing process by generating invoices, tracking payments, and managing insurance claims for patient services.
Category average: 4.6

Linda Barnes View profile

CEO in Professional Services at Therapy On Wheels, Inc. (51-200 employees employees)

Use Cases and Deployment Scope

We use WebPT for both EMR and RCM. We switched to WebPT last May and both the EMR and RCM teams were wonderful during our switch. Both systems are OT/PT specific, which helps our business stay in compliance with all insurances.

Pros

Has helped our business during an insurance audit
Charges go out quickly
Payments are posted quickly

Cons

Hard stops when a POC is ended, not just Medicare
EMR hard stop when 10th visit/30 days in due, not just Medicare

Return on Investment

Cost our business more as we pay for the EMR system

Other Software Used

AdvancedPM, by AdvancedMD

Dr. Shawn Williams, OTD, OTR/L View profile

Occupational Therapist/Owner in Professional Services at SHARKKS Therapy (1-10 employees employees)

Use Cases and Deployment Scope

In my opinion, WebPT is not the same as it used to be. For me, this system has many issues, including extended lag time, frequent downtime, and inconsistent reports. I have submitted concerns about switching systems, but they are trying to keep us in contract. Unfortunately, it is challenging for me to run a business when your missing notes report is incorrect, your accounting is incorrect, the information doesn't transition over to the billing software, the information doesn't always save, and more. I think there are better systems out there, and I would not recommend this system now.

Pros

It allows you to have multiple charts open at once.
The standard assessments calculate your scores and allow you to have the patient fill the assessments out in the system.

Cons

Customer services, you have to wait for call backs.
In our experience, Reports are inaccurate.
In my opinion, Templates have too much information with redundant information.
In our experience, information doesn't carry over consistently.
In my opinion, Accounting and billing for the system is horrible. In our experience, making payments and tracking payments are inaccurate. To me, it seems like you are dealing with two different companies because, in my experience, they don't communicate.

Alternatives Considered

Fusion Web Clinic

Other Software Used

Clinicient from WebPT

ELIZABETH GUEST

Medical Office Administrator at TRI STATE PHYSICAL THERAPY (11-50 employees employees)

Use Cases and Deployment Scope

We use WebPT for our EMR and are pleased with the notifications, reports and the totally user-friendly approach the system has. It doesn't take long to create a chart and communicates with the other software that we use for our billing. I like the fact that it has several options for the calendar/scheduler legend, making it easier to spot new patient appointment and any other appointments that need special color coding. I like the ease of uploading documents as well. All-in-all, I would recommend this system to anyone looking to streamline the ease of patient records.

Pros

red alerts for auths and RX ending
Alerts for KX mods
Alerts when progress notes are needed
Being able to see most of the patient information on one screen, so you don't have to toggle back and forth between screens
Being able to open multiple tabs at once so you can continue working without having to remember which case you were on.

Cons

when looking at a patient's upcoming appointments, I wish there was a way to click on the date within that box that would take you to the date on the calendar so you can make changes.

Return on Investment

The reports are informative, providing us with the tools needed to run our clinic in a productive capacity.

Alternatives Considered

Clinicient from WebPT

Other Software Used

Absolutely reach! SMS

Christian Olivares View profile

OWNER in Professional Services at Apple Pro Rehab (11-50 employees employees)

Use Cases and Deployment Scope

Their customer service needs a lot of improvement. They overcharged me and they refused to repay me. They advised me to put my massage therapists as providers in the system and then they charged me as licensed providers. My assigned specialist stopped communicating with me when I started complaining. Very disappointing. And on top of that, their uploading time is very slow.

Pros

Their format and drop down options are convenient
The layout of the Eval is clear
The notes are catered for physical therapists.

Cons

Loading time needs to be faster. Its too slow.
Customer service should be clear and concise.
Training system needs to be more simple and more efficient.

Return on Investment

they were just for notes

Verified User

Director (1-10 employees employees)

Use Cases and Deployment Scope

We use the platform for use of billing and documentation within home rehab therapy. Having everything located in one place has been helpful along with the supporting when there has been an issue. The system is easy to use and offers a quick and easy work flow to maximize our time within the office

Pros

Customization
Centrally located
Reminders

Cons

Adding people to the schedule
Making things a little more within the app
maybe an app to use on the phone or tablet to ease use on the go

Return on Investment

Streamlining billing
Organize providers and insurance
Things automatically being added to pt's charts

Alternatives Considered

Epic

QuickEMR

TheraOffice

Systems 4PT

TherapyRehab Plus by Raintree Systems

WebPT

What is WebPT?

Categories & Use Cases

Media

Key Features

Top Performing Features

HIPAA Compliance and Data Security

Patient Notes

Treatment Plan Management

Areas for Improvement

Integration with Diagnostic and Imaging Systems

Insurance Verification and Authorization

Patient Invoicing

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Other Software Used

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