Webex App

Score8.3 out of 10

1,624 Reviews and Ratings

What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Categories & Use Cases

Integrates with GoToMeeting
Integrates with GoToMeeting for web conferencing.
Category average: 8.6
Integrates with Outlook
Integrates with Microsoft Outlook to tie in email threads.
Category average: 9.3
Discussions
Users can join groups or message boards for forum-style collaboration.
Category average: 8.3

Visual planning tools
Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.
Category average: 6.4
Integrates with Gmail and Google Hangouts
Integrates with Gmail and Google Hangouts.
Category average: 6.2
Integrates with Google Drive
Integrates with Google's cloud storage platform, Google Drive.
Category average: 6.2

#1 most frequent

Professional, Scientific, and Technical Services

17.5%

19,342 installations of 110,303

“Cisco collaboration products are my favorite for all business scenarios, such as interaction with colleagues who are far from the company or in different departments. Customers also ask me for a faster way of communication, and I offer them communication through Webex and they gladly accept.”
— Strategic Partnerships Development Manager, EPAM Systems (10,001+ employees)

#2 most frequent

Information

6.8%

7,535 installations of 110,303

“Webex is being used by the entire organization, as it is very easy to use and a very useful tool in times of pandemic and social distancing. We can have a meeting with different providers without the need to all be present in a room, and thus maintain a healthy distance.”
— Applications Engineer, Megacable (5001-10,000 employees)

#3 most frequent

Manufacturing

6.6%

7,320 installations of 110,303

“It is used by the company as a tool to message other colleagues, do instant video calls or screen sharing and share files.”
— Dy. Manager-Marketing & Commercial, Bharat Heavy Electricals Limited (10,001+ employees)

Suraj Pipariya View profile

Senior Data Analyst in Information Technology at Viatris Inc. (10,001+ employees employees)

Use Cases and Deployment Scope

I have been using Webex suite app for almost 2 years in my organization and i feel its a lightest app with all the enterprise meeting solution. We are using for instant chat which also be accessed on mobile phones.

Pros

Instant chat with colleagues
Quick file sharing capability
Mobile accessibility

Cons

Set different notification tone for chat groups
UI/UX can be improved

Return on Investment

Positive impact is due to instant chat
No Negative impact so far

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams

Raúl Loureiro View profile

Product designer in Information Technology at Paychex (5001-10,000 employees employees)

Use Cases and Deployment Scope

It's our main chat application and video call application. It solves communication problems. It helps us get summaries and recordings of our calls. It also enables us to establish channels for communication between groups and be more transparent with our messages. Additionally, I have been using it lately to screen record explanations and share them with others, as it has a platform similar to Loom, and it has been excellent. I think they need to add more functionality to it, but it's a nice addition to a robust application.

Pros

AI integration.
Video calls.
Chat Channels.

Cons

Screen record messages.
AI for writing.

Return on Investment

Time on app.

Alternatives Considered

Slack and Microsoft Teams

Other Software Used

Microsoft Teams, Figma, Miro

Ethan Chan

Electrical Engineer in Information Technology at LADWP (10,001+ employees employees)

Use Cases and Deployment Scope

We currently use Webex for large town hall meetings where we stream communications between management to field workers. We also use it in our meeting rooms where we use smart boards integrated with Webex for collaboration with team members onsite and remote. The scope of our use case is to support remote collaborations from a small to large scale.

Pros

Live streaming to a large audience
Collaboration between on site and remote workers
Creating live drawings between team members and saving recordings

Cons

Webex Audio can sometimes drop
Webex could have more collaboration tools like creating tasks
Webex can have more integrations with microsoft tools

Return on Investment

Webex has helped communicate management changes to over 10K employees
Webex has been invaluable for help desk to solve hundreds of tickets via screen sharing
Webex has been helpful in communicating with network technicians to install over hundreds of new installs per year

Alternatives Considered

Cisco Secure Access and Cisco ThousandEyes

Other Software Used

Cisco Catalyst 9800 Series Wireless Controllers, Cisco Nexus 9000 Series Switches, Cisco ThousandEyes

Sher Singh View profile

Assistant Sales Manager in Sales at Pioneer Products Inc. (201-500 employees employees)

Use Cases and Deployment Scope

Webex App is a very useful application for video chatting and live messaging. It is undoubtedly a valuable asset for our operations as our operations totally depend upon the video calls facilitated by Webex and its dashboard. Queries are discussed on live calls and even crucial information is shared using Webex App both desktop and mobile apps.

Pros

High definition video calls
Audio capability
Screen sharing
Document sharing

Cons

None

Return on Investment

Best value received on ROI

Roger Källberg View profile

Lead Analyst in Information Technology at Tetra Pak (10,001+ employees employees)

Use Cases and Deployment Scope

It is our primary used meetings solution with thousands of meetings run daily. We also used it as our primary solution for Webinars, with hundreds and at time even thousands of participants. Apart from this it is our single corporate supported calling solution for making internal and external calls. We're currently running a mix of on-premises Communication Manager systems and Dedicated Instance Communication Manager systems, with a few offices using Webex Calling Multi Tenant. The simplicity that these systems integrate is simply outstanding.

Pros

Collaborate across companies in a simple and intuitive way.
One application that can me used for all functionalities with the combined ability of meetings, calling, messaging and connectivity to devices.
Provides an easy and intuitive way of collaborating with peers and has the ability to use threads with-in one communication.
Simple user experience with seamless SSO login.

Cons

Provide same status and diagnostic information as Jabber had would be an added bonus.
.

Return on Investment

Seamless collaboration.
Touchless voice control.
Easy use.
Collaboration cross domain.

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft 365, Microsoft Teams

Usability

Zoom Workplace

Slack

Microsoft Teams

Webex App

What is Webex App?

Categories & Use Cases

Key Features

Top Performing Features

Integrates with GoToMeeting

Integrates with Outlook

Discussions

Areas for Improvement

Visual planning tools

Integrates with Gmail and Google Hangouts

Integrates with Google Drive

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Manufacturing

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Usability

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