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Webex App

Score8.3 out of 10

1,624 Reviews and Ratings

What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Read more details.

Categories & Use Cases

Videos

Webex App Key Features

Learn about the best (and worst!) features Webex App has to offer, as determined by TrustRadius' reviewers.
Based on 1,624 ratings of Webex App's features
View all Webex App features

Top Performing Features

  • Integrates with GoToMeeting

    Integrates with GoToMeeting for web conferencing.

    Category average: 8.6

  • Integrates with Outlook

    Integrates with Microsoft Outlook to tie in email threads.

    Category average: 9.3

  • Advanced security features

    Includes advanced security features such as file encryption or remote data wipe.

    Category average: 7.9

Areas for Improvement

  • Workflow Automation

    Workflow automation is the ability to route work requests along an approval process automatically.

    Category average: 6.6

  • Integrates with Gmail and Google Hangouts

    Integrates with Gmail and Google Hangouts.

    Category average: 6.2

  • Integrates with Google Drive

    Integrates with Google's cloud storage platform, Google Drive.

    Category average: 6.2

Who Buys & Uses Webex App

Webex App Reviews

What users are saying about Webex App.
View all Webex App reviews

Pros

  • Comprehensive meeting functionalities including robust calling, screen sharing, video, chat, and recording.
  • High audio and video quality for a seamless meeting experience.
  • Cross-platform accessibility across various devices and operating systems.

Cons

  • Sluggish performance, lag, and high resource consumption, especially during video calls.
  • Requires substantial bandwidth, leading to degraded performance on unstable networks.
  • User interface is perceived as cluttered, unintuitive, or clunky.

Webex for Techical support

Incentivized
Verified User
Consultant in Information Technology (10,001+ employees)

Use Cases and Deployment Scope

As a member of a technical team, I usually use WebEx to connect with customers for remote troubleshooting. Webex provides better audio functions and screen sharing. It also uses less bandwidth for audio and video.

Pros

  • Remote sharing
  • Audio conference
  • Video conference
  • It can use for training purpose.

Cons

  • In mobile app can improve remote screen control.
  • breakout room
  • A training video [for] all users

Return on Investment

  • It helps to resolve customer issue.
  • Better application than competitors.
  • NA

Alternatives Considered

Zoom

Other Software Used

Zoom, Microsoft Teams, Google Meet

Usability

Meetings with Webex App

Incentivized
Verified User
Director in Information Technology (11-50 employees)

Use Cases and Deployment Scope

I am using Webex App for professional use like meet, business messages and make calls. Its engaging and inclusive experience make working together more better. I am finding it very easy for my day to day meeting use. The quality it brings to the table makes it different from other calling applications.

Pros

  • Real time messaging before and after meetings
  • the feature are affordable for each kind of business
  • easy to and secure for meet messages and calls

Cons

  • The UI of the app is very impressive
  • Sometime during the call connection issues occurs
  • there should be more feature for free users

Return on Investment

  • intelligent experience makes working easy
  • very secure
  • I think there is space for modification in some places

Enterprise calling messaging and file sharing in one place

Incentivized
Verified User
Consultant in Marketing (1-10 employees)

Use Cases and Deployment Scope

We use Webex primarily because of enterprise clients that prefer using it as their communication platform. While we continue to use other tools for our standard clients, there's something about Webex that makes it the go-to for enterprises operating in highly regulated markets. Either way, it does video calls, screen sharing, text messaging and file sharing with as much ease as any other app.

Pros

  • High quality audio calls even on poor networks
  • Messaging that continues before and after meetings
  • Screen sharing is feature rich for presentations
  • Files can be shared in the same calling thread

Cons

  • The mobile app sometimes crashes when changing volume
  • UI feels dated in comparison to what's standard these days
  • Notifications can't be customized much

Return on Investment

  • Saves us roughly $150/mo by eliminating separate file sharing and management apps
  • Improves our turnaround time by maintaining all communication in the same threads

Alternatives Considered

Google Meet and Microsoft Teams

Other Software Used

Todoist, Asana

Webex App review

Incentivized
Verified User
Executive in Information Technology (11-50 employees)

Use Cases and Deployment Scope

I am using Webex App for my official work for calls, meet and messages. Very helpful for me. It is very convenient to use and the features are very helpful. It is very easy to use. The call feature which i think the best feature. I am using it and enjoying it

Pros

  • Realtime messaging feature is very impressive
  • messaging before and after meeting is helpful feature
  • Affordable features in premium version as well

Cons

  • UI is very simple
  • Sometime app stopped during the call
  • Number of features can be improved for free users

Return on Investment

  • Secure Application
  • intelligent and inclusive experience makes working together easy
  • The features for free users should be increase

Webex an instant communication and meeting solution

Incentivized
Suraj PipariyaView profile
Senior Data Analyst in Information Technology at Viatris Inc. (10,001+ employees)

Use Cases and Deployment Scope

I have been using Webex suite app for almost 2 years in my organization and i feel its a lightest app with all the enterprise meeting solution. We are using for instant chat which also be accessed on mobile phones.

Pros

  • Instant chat with colleagues
  • Quick file sharing capability
  • Mobile accessibility

Cons

  • Set different notification tone for chat groups
  • UI/UX can be improved

Return on Investment

  • Positive impact is due to instant chat
  • No Negative impact so far

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams

Webex App Alternatives

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