Webex App

Score8.3 out of 10

1,624 Reviews and Ratings

What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Categories & Use Cases

Videos

Integrates with GoToMeeting
Integrates with GoToMeeting for web conferencing.
Category average: 8.6
Integrates with Outlook
Integrates with Microsoft Outlook to tie in email threads.
Category average: 9.3
Advanced security features
Includes advanced security features such as file encryption or remote data wipe.
Category average: 7.8

Workflow Automation
Workflow automation is the ability to route work requests along an approval process automatically.
Category average: 6.5
Integrates with Gmail and Google Hangouts
Integrates with Gmail and Google Hangouts.
Category average: 6.2
Integrates with Google Drive
Integrates with Google's cloud storage platform, Google Drive.
Category average: 6.1

Most Frequent Users

Top 3 industries using Webex App.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

10.4%

23,443 installations of 224,536

“In our organization the Webex app is used for centralized communication and collaboration.”
— Affiliate Network Manager, Affilired

#2 most frequent

Information

4.1%

9,158 installations of 224,536

“Webex App helps me stay connected to my team, even though I'm remote”
— Senior Software Development Engineer, Orbus software

#3 most frequent

Manufacturing

4.1%

9,135 installations of 224,536

Pros

Comprehensive meeting functionalities including robust calling, screen sharing, video, chat, and recording.
High audio and video quality for a seamless meeting experience.
Cross-platform accessibility across various devices and operating systems.

Cons

Sluggish performance, lag, and high resource consumption, especially during video calls.
Requires substantial bandwidth, leading to degraded performance on unstable networks.
User interface is perceived as cluttered, unintuitive, or clunky.

Verified User

Consultant in Marketing (1-10 employees)

Use Cases and Deployment Scope

We use Webex primarily because of enterprise clients that prefer using it as their communication platform. While we continue to use other tools for our standard clients, there's something about Webex that makes it the go-to for enterprises operating in highly regulated markets. Either way, it does video calls, screen sharing, text messaging and file sharing with as much ease as any other app.

Pros

High quality audio calls even on poor networks
Messaging that continues before and after meetings
Screen sharing is feature rich for presentations
Files can be shared in the same calling thread

Cons

The mobile app sometimes crashes when changing volume
UI feels dated in comparison to what's standard these days
Notifications can't be customized much

Return on Investment

Saves us roughly $150/mo by eliminating separate file sharing and management apps
Improves our turnaround time by maintaining all communication in the same threads

Alternatives Considered

Google Meet and Microsoft Teams

Other Software Used

Todoist, Asana

Suraj Pipariya View profile

Senior Data Analyst in Information Technology at Viatris Inc. (10,001+ employees)

Use Cases and Deployment Scope

I have been using Webex suite app for almost 2 years in my organization and i feel its a lightest app with all the enterprise meeting solution. We are using for instant chat which also be accessed on mobile phones.

Pros

Instant chat with colleagues
Quick file sharing capability
Mobile accessibility

Cons

Set different notification tone for chat groups
UI/UX can be improved

Return on Investment

Positive impact is due to instant chat
No Negative impact so far

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams

Raúl Loureiro View profile

Product designer in Information Technology at Paychex (5001-10,000 employees)

Use Cases and Deployment Scope

It's our main chat application and video call application. It solves communication problems. It helps us get summaries and recordings of our calls. It also enables us to establish channels for communication between groups and be more transparent with our messages. Additionally, I have been using it lately to screen record explanations and share them with others, as it has a platform similar to Loom, and it has been excellent. I think they need to add more functionality to it, but it's a nice addition to a robust application.

Pros

AI integration.
Video calls.
Chat Channels.

Cons

Screen record messages.
AI for writing.

Return on Investment

Time on app.

Alternatives Considered

Slack and Microsoft Teams

Other Software Used

Microsoft Teams, Figma, Miro

Ethan Chan

Electrical Engineer in Information Technology at LADWP (10,001+ employees)

Use Cases and Deployment Scope

We currently use Webex for large town hall meetings where we stream communications between management to field workers. We also use it in our meeting rooms where we use smart boards integrated with Webex for collaboration with team members onsite and remote. The scope of our use case is to support remote collaborations from a small to large scale.

Pros

Live streaming to a large audience
Collaboration between on site and remote workers
Creating live drawings between team members and saving recordings

Cons

Webex Audio can sometimes drop
Webex could have more collaboration tools like creating tasks
Webex can have more integrations with microsoft tools

Return on Investment

Webex has helped communicate management changes to over 10K employees
Webex has been invaluable for help desk to solve hundreds of tickets via screen sharing
Webex has been helpful in communicating with network technicians to install over hundreds of new installs per year

Alternatives Considered

Cisco Secure Access and Cisco ThousandEyes

Other Software Used

Cisco Catalyst 9800 Series Wireless Controllers, Cisco Nexus 9000 Series Switches, Cisco ThousandEyes

Sher Singh View profile

Assistant Sales Manager in Sales at Pioneer Products Inc. (201-500 employees)

Use Cases and Deployment Scope

Webex App is a very useful application for video chatting and live messaging. It is undoubtedly a valuable asset for our operations as our operations totally depend upon the video calls facilitated by Webex and its dashboard. Queries are discussed on live calls and even crucial information is shared using Webex App both desktop and mobile apps.

Pros

High definition video calls
Audio capability
Screen sharing
Document sharing

Cons

None

Return on Investment

Best value received on ROI

Zoom Workplace

Slack

Microsoft Teams

Webex App

What is Webex App?

Categories & Use Cases

Videos

Webex App Key Features

Top Performing Features

Integrates with GoToMeeting

Integrates with Outlook

Advanced security features

Areas for Improvement

Workflow Automation

Integrates with Gmail and Google Hangouts

Integrates with Google Drive

Who Buys & Uses Webex App

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Manufacturing

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

United Kingdom of Great Britain and Northern Ireland

Russian Federation

Most Frequent Users

IT

Engineering

Sales

Webex App Reviews

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Other Software Used

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Other Software Used

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Other Software Used

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Other Software Used

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Webex App Alternatives