Vonage Business Communications Reviews & Insights

Score8 out of 10

91 Reviews and Ratings

Community insights

TrustRadius Insights for Vonage Business Communications are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Extensive Feature Set and Integrations: Many users have praised Vonage Business Communications for its extensive feature set and wide range of integrations, stating that it covers almost every feature and integration imaginable. This indicates that the software is highly capable and able to meet a variety of business needs.

Versatile and Convenient Softphone and Mobile App: Several reviewers have found the software to be versatile and convenient, specifically highlighting the great performance of the softphone on desktops and the smartphone app. They appreciate being able to seamlessly switch between devices and access almost every feature from anywhere. This demonstrates the software's ability to maintain productivity on the go.

User-Friendly Interface with Easy Administration: Users have complimented Vonage Business Communications for its user-friendly interface, particularly when making changes to user profiles, voicemail passwords, and other settings. They find it easy to use and customize their preferences efficiently. Additionally, administrators appreciate the intuitive admin website which allows them to effortlessly manage settings without disrupting workflows.

Reviews

29 Reviews

Good Platform which gives you blissful calling and texting experience

Rating: 10 out of 10

August 24, 2025

Use Cases and Deployment Scope

I am a recruiter at Pinnacle and using Vonage Business Communications to communicate candidates in United States. It is helping me to connect with international candidates easily via voice and texting and achieve my recruitment activity goals.

Pros

No doubt to say that Vonage is an awesome platform. I recently started using the Vonage Mobile app and believe me its is very helpful to connect with my all candidates as well as internal team members quickly & easily as I was working remotely as sometimes was on leave and not have access to my laptop.

Cons

no dislike for Vonage so far

Likelihood to Recommend

I was working remotely and was on leave couple of days. I had a couple of candidates were in onboarding status where I need communicate with them every single day. My IT team suggested me to get the Vonage app and trust me without having laptop on that time, I was taking care of work using Vonage Business Communications app in my phone in terms communicating with team and US candidates.

Pooja Thakur

Recruiter in Human Resources at Pinnacle Technology (51-200 employees)

Vetted Review

2 years of experience

Best software to call text internationally

Rating: 10 out of 10

April 10, 2025

Use Cases and Deployment Scope

I have been using Vonage Business Communications since decade and found very easy to use specially for calls & texts to USA candidates. I have installed app in my cell phone which is very very easy and you can use anywhere.

Pros

Easy to use
Can use anywhere from with phone app
best for international calling & texting
also you can create internal teams group
Easy to save contacts in Vonage Business Communications

Cons

Sometime, we faced texting issue especially while sending to US candidates.

Likelihood to Recommend

Great experience with Vonage Business Communications so far.

Von Varun Pasan

Sr. Account Manager in Human Resources at Pinnacle Technology (51-200 employees)

Vetted Review

2 years of experience

Vonage Business Communications A Game-Changer for Remote Teams

Rating: 9 out of 10

March 26, 2025

Use Cases and Deployment Scope

Our organization leverages Vonage Business Communications to enhance team collaboration and customer interactions. It solves problems such as disjointed communication and workflow inefficiencies. We utilize VoIP calls, video meetings, and messaging, which boost remote work and customer support effectiveness. This integration has optimized our operations and increased productivity. It provide me a detailed user report, which helps me to monitor the call report.

Pros

With the Vonage Business Communications Mobile and Desktop apps, users can make calls, send messages, and host meetings using their business phone number from virtually any device.
Vonage Business Communications is designed to scale with your business, offering flexible plans and features that can grow as your needs evolve.
It seamlessly integrates with popular CRM systems, enhancing customer relationship management and streamlining workflows.
Features like call routing, call forwarding, and voicemail ensure that important calls are never missed.

Cons

While it integrates with many CRMs, there are still some popular tools and platforms that it doesn't support
You must exit the app and reconnect because it does not recognize headphones automatically after you reconnect.

Likelihood to Recommend

Vonage Business Communications excels in scenarios requiring seamless remote work, such as virtual teams and remote workers. It's also ideal for businesses needing reliable disaster recovery solutions. However, it may be less appropriate for very small businesses with minimal communication needs or those with limited budgets, as the comprehensive features might be more than necessary.

Verified User

Administrator in Information Technology (51-200 employees)

Vetted Review

5 years of experience

Vonage Business Communications is worth it

Rating: 10 out of 10

Incentivized

June 11, 2024

Use Cases and Deployment Scope

I used Vonage Business Communications for over 5 years as a solution to replacing an aged PBX system. It turned out to be a great solution for us, bringing the church into the 21st century with a high tech solution using existing architecture, easy expandability, advanced tools like auditing and visual voicemail, and a lot more.

Pros

Visual voicemail
Expandability
Price

Cons

Outages
Cost of new phones
Better desktop software

Likelihood to Recommend

Replacing old systems is a great use for Vonage Business Communications. It is lower cost than repairing old PBX, has great features and extensibility when you first set it up. Contracts can be a bit of a pain but not an awful thing. Overall it is a really good product that compared to other similar companies I can’t complain.

Boyd Harrison

Administrator in Customer Service at Fairfax Presbyterian Church (11-50 employees)

Vetted Review

6 years of experience

Great way to communicate effectively!

Rating: 9 out of 10

Incentivized

May 23, 2024

Use Cases and Deployment Scope

I use Vonage to communicate with my customers via text or phone. I like it because the app is on my computer and doesn't require me to have an actual phone. This allows me to use a company phone line that can be recorded for future reference or recall. We have had to use it many time before to prove a conversation.

Pros

records calls
keeps record of texts
allows use of rest of computer during use

Cons

allowing us to send/receive pictures
need to be able to hang up if the program shuts down
allowing video phone calls

Likelihood to Recommend

Like I said, it works well for sending and receiving text messages, but it would be nice to be able to get photos sent or received. It would also be nice to allow video calling. It's also nice that phone calls are recorded for future reference. It can all be used on the computer or on a person phone with an app.

Julia Urbanski

Licensing in Corporate at Momentum Solar (1001-5000 employees)

Vetted Review

3 years of experience

Tailored Solution for VOIP

Rating: 10 out of 10

Incentivized

May 10, 2024

Use Cases and Deployment Scope

In our organisation, It is our primary source of communication. We use it for making calls and for sending texting messages mostly. It is not limited to it only, but also helps us to communicate with other team members on a real time basis. It has features like call forwarding and voicemail which helps a lot. It provide us a seamless and integrated communication experience across various channels, including voice calls, video conferencing, instant messaging, and collaboration tools.

Pros

Voicemail
Reliability
Call Routing and Management

Cons

User Interface Complexity
Integration

Likelihood to Recommend

There are several scenarios based on my experience I think it is well suited, situations like as most of the organisations are working from home after the pandemic, it allows us to forward the calls to other Team members either using cold transfer or warm transfer. Also it allow us to merge the calls as well. It has a lot of other features which is making it well suited for us. For me less appropriate scenarios are very less, situations like if internet connectivity is low it takes forever to load the application.

Faheem Yaseen

Senior Full Desk Recuitment in Professional Services at iQuasar, LLC (201-500 employees)

Vetted Review

2 years of experience

Vonage User Perspective

Rating: 5 out of 10

Incentivized

May 1, 2024

Use Cases and Deployment Scope

We use Vonage Business Communications for all phone calls, cell phone app & SMS messaging. It is handy for forwarding calls & voicemail to our cell phones as it has the follow me feature.

Pros

Call forwarding
voicemail
SMS messaging

Cons

doesnt display contact who is calling
when on a call rings loudly over existing conversation
delay in connectivity when you first pick up a call

Likelihood to Recommend

It is well suited in that I can forward my office phone to my cell.
I also use it on occasion for meetings. It is a quick way to connect to screen share.
Spotty coverage & connectivity. A huge delay in voicemail & missed call notifications.

Verified User

Employee in Finance and Accounting (201-500 employees)

Vetted Review

5 years of experience

Steer clear of Vonage Business Communications

Rating: 1 out of 10

March 16, 2022

Use Cases and Deployment Scope

We have been with Vonage Business Communications for a number of years, but are now considering going elsewhere for our VOIP system. We have had problems with our incoming calls having a hum and severe echo, and Vonage has done nothing to resolve it if you can even get hold of a person to talk to and even more, provide technical support. We have tried changing settings in our system and Modem/Router with no results. So, it seems it has run its course.

Pros

Billing their clients
Not answering calls for technical support
Using people where english seems to be a second language

Cons

Having real people available for support
Allowing people to talk to them
Not hiding behind their system

Likelihood to Recommend

If they could just get more people with knowledge to provide technical support, and fewer people reading out of a book. And having multiple levels of technical support. Allowing customers to talk to people, instead of an answering system. Getting in touch with customers with problems, when the customer pays an amount for their system AND technical support.

Derick Bartelings

Computer Technical Services in Customer Service at Best Mission Travel (1-10 employees)

Vetted Review

4 years of experience

Vonage Business Phone Service - Bad for Small Business - No Customer Service

Rating: 1 out of 10

October 25, 2021

Use Cases and Deployment Scope

We use Vonage for our phone, text, and faxing service. We use Vonage with the hope of receiving and placing phone calls. However, our lines are down more than 50% of the time. [I believe] This is a terrible product with no easy way to reach customer service. They do not take phone calls, the only communication is through chat. It takes 60 minutes to reach someone and they usually close the chat without a resolution.

Pros

Send pictures through text.
Send Fax
The phone app is pretty good.

Cons

The phone lines are down 50% of the time.
I cannot receive calls.
I cannot place calls
The customer service is terrible, no phone line to call.
The online chat support is terrible, they close chats without resolutions.

Likelihood to Recommend

If you plan on using Vonage to place or receive phone calls, it is a very poor option [in my opinion]. The texting and fax feature seems to work pretty well though.

BEN BUTLER

Owner at Trey Butler Insurance (1-10 employees)

Vetted Review

2 years of experience

Best Communication Software

Rating: 8 out of 10

September 21, 2021

Use Cases and Deployment Scope

One of the best communication software I am using. Vonage [Business Communications] we are using to dial our B2B clientele. We are the manufacturer of Vape E-juice and disposable our brand call IVG E-Liquids. It is being used in our sales department to dial vape distributors and wholesalers. I found [high] voice quality and amazing features such as call recording, voice mail, text message, [and] conference call.

Pros

One of the best dialing software with very good voice quality
Amazing features like call recording, texting, voice mail, and divert call
Network and connection [very] efficient

Cons

I believe [they] need to work on history settings, sometime won't show the call history
[Doesn't] even show the call recording history
Overall experience is very good

Likelihood to Recommend

Vonage [Business Communications] is very helpful and [user] friendly. If [you're] dialing B2B it works amazingly. I personally preferred every IT firm to use this software for their B2B campaign, fully worth it. Functions [are] very easy to understand, very friendly with the user. The feature of Caller Id [I] much appreciate. I love it and recommend every IT industry to use it.

Amar Das

Sale Executive in Information Technology at SnapIT Solutions (201-500 employees)

Vetted Review

1 year of experience

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