TrustRadius Insights for Vivun are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Essential Tools for Presales: Users find Vivun and Hero to be essential tools for Presales, providing valuable data for decision-making and increasing win rates in opportunities. Many reviewers have stated that these tools have become a critical part of their workflow, enabling them to make strategic decisions, justify headcount needs, and provide coaching opportunities within deals.
Seamless Integration with Google Calendar: Users appreciate the Google Calendar integration in Vivun for logging activities and the ease of managing their pipeline. Several users have mentioned how this feature has improved their efficiency by allowing them to seamlessly sync their calendar events with Vivun, ensuring accurate tracking of activities and saving time on manual data entry.
Strong Customer Support: The Vivun team has been incredibly supportive and has connected users with other SE leaders to learn best practices. Reviewers praise the level of involvement from the Hero team during implementation process, mentioning that it was easy to set up compared to other apps or platforms. The dedicated account managers are technical and helpful, providing guidance and promptly fixing any issues. Customers consistently highlight the stellar customer service offered by both Vivun and Hero teams.
Salesforce is not a tool that is very conducive to the pre-sales technical workflow for a sales opportunity. Enter Vivun. Hero, by Vivun is made specifically for the sales engineering team to manage opportunities, record notes, run reports on opps, submit product enhancement requests, and gauge the validity of certain opportunities from a technical perspective.
Pros
Build out checklists for opps
record product enhancement request
tie "activities" to opps
Cons
integrate seamlessly with SFDC
tie notes to a specific activity
user interface and navigation
Likelihood to Recommend
There are some major gaps in feature functionality that I would expect for a tool that is supposed to integrate well with SFDC. For instance, notes do not format in SFDC the way they do in Hero, by Vivun. Also, sales notes do not carry over from SFDC to Hero, by Vivun, so I still find myself logging into SFDC to view important info.