Visa Acceptance Solutions (CyberSource) Reviews & Insights

Score9.3 out of 10

19 Reviews and Ratings

Community insights

TrustRadius Insights for Visa Acceptance Solutions (CyberSource) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Visa Acceptance Solutions, also known as CyberSource, offers a range of use cases that cater to the diverse payment processing needs of businesses. Users have praised its capabilities in financial bid data management and analytics generation, enabling effective payment processing. The platform provides an easy and intuitive financial reporting interface, allowing users to securely handle multiple data sets and track previous project payments and business transaction data. This feature has been particularly helpful for businesses looking for a streamlined solution to manage their financial reporting requirements.

Integration with popular platforms like Demandware and PayPal has been a standout feature for many customers. The seamless integration with Demandware platform provides readymade code for quick integration, saving time and effort for developers. Furthermore, the integration with PayPal has proven to be a customer favorite as it eliminates the need to manage multiple merchant accounts for settlement, resulting in greater client satisfaction.

Another notable use case is the easy merchant account configuration and fraud management capabilities offered by Visa Acceptance Solutions. Users have appreciated the intuitive setup process and the ability to prevent certain transactions through robust fraud management tools. This has helped businesses minimize risk and protect themselves from potential fraudulent activities.

For companies looking to expand internationally, Visa Acceptance Solutions offers reliable and secure payment processing with support for multi-currency transactions and dynamic currency conversion. This has made international expansion easier for many businesses, allowing them to offer their products or services to customers around the world without worrying about currency conversions or payment complications.

Despite its overall positive feedback, there have been occasional negative experiences reported by some users. For instance, there have been instances where account managers were unresponsive and lacked courtesy in communication. While this may not represent the typical experience with Visa Acceptance Solutions' customer support, it is worth noting that some users have encountered unprofessional behavior.

Overall, Visa Acceptance Solutions serves as a backbone for credit card payments across various departments and teams within organizations. It proves invaluable in processing thousands of transactions across multiple regions, offering a gateway connection to credit card processing centers and PayPal processing. Additionally, the use of Decision Manager has been commended for its ability to catch and stop potentially fraudulent orders from getting through without manual review. This has provided businesses with greater peace of mind when it comes to their payment processing security.

Visa Acceptance Solutions (CyberSource) Reviews

8 Reviews

While Cybersource is a big player it isn't the most easy to communicate with.

Rating: 6 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

Cybersource is our current payment Gateway for our ecommerce sales. It is also connected to our ERP through a 3rd party ISV. Our various sales channels either connect directly to Cybersource via API's or through our 3rd party connection (Red Maple) and their CyberSource connected API's. We use tokenization, pre-authorizations, charges and refunds.

Pros

API connections to access tools
Searching for customer transactions
Issuing refunds is quick and easy

Cons

Support is not very responsive
Reports in the system are cumbersome
Site navigation is not intuitive

Likelihood to Recommend

For basic users it is probably a good fit. For connecting it's API's are straightforward and most would find it an easy connection to be made. The site overall is just not designed well. When you try to look at transactions a portion of the information is cut of without a scroll bar being added to slide to the fields you would like to see. If you need to see the data on the screen you need to make some adjustments.

Bradley Carpenter

Business Owner in Information Technology at SecureFix (1-10 employees)

Vetted Review

3 years of experience

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Card Payment Processor

Rating: 8 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

Processing Customer credit card payments: When a customer checks out a web order, the business's website provides the customer with a window hosted by CyberSource. The customer enters their card details, and CyberSource routes the transaction to the Visa or Mastercard payment network. The network routes the transaction to the card issuer for approval.

Pros

PCI DSS compliance
High success rate
integration with Visa, Mastercard, and our CRM

Cons

fees- competitive, but budget for them
price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
implementation- significant time and expertise required to get everything up and running smoothly

Likelihood to Recommend

This is the market leader for this service and a mid-sized organisation is unlikely to find a provider that can provide the same value for money. Once it is all set up, the process runs in the background with little involvement from our organisation. It means no customer card details are ever collected or stored on-site, reducing our compliance headache. A very large organisation or one with a very complex website may find it inadequate.

Verified User

Team Lead in Finance and Accounting (501-1000 employees)

Vetted Review

8 years of experience

Poor customer service

Rating: 1 out of 10

January 8, 2022

Use Cases and Deployment Scope

Unprofessional company. I got a quote for their payment gateway and made an appointment to review it. The account manager, Joe Murray, blew me off. A week’s worth of attempts via email and phone to contact him went without a response. I called to see if I could get another account manager, they said I had to stay with Mr. Murray and he was available today and they sent him a note to get back to me today. Of course, he didn’t. Do they want my business or not? If they do not, at least have to courtesy to tell me. I was recommended by my current gateway to contact them because my current gateway cannot do what I want. They should at least give me the respect to tell me they cannot help me.

Pros

Nothing

Cons

Customer service
Communication
Basic courtesy

Likelihood to Recommend

They are just horrible at business.

Rob Quint

President in Corporate at Ancho Express (1-10 employees)

Vetted Review

CyberSource the professional credit card processing solution....

Rating: 8 out of 10

Incentivized

October 21, 2021

Use Cases and Deployment Scope

CyberSource is our credit card payment gateway for processing thousands of transactions. We use it across multiple regions including US, UK, Germany and the Nordics.

Pros

Credit card processing
Dashboard
API Integration
3D Secure

Cons

Ecommerce integration
Magento extensions
API Support

Likelihood to Recommend

For high volume low cost credit card processing, CyberSource is ideal. They support multiple currencies and many types of API integration. If you can find an existing integration please use that, because building it yourself requires a lot of patience and deep understanding of their APIs.

Frank Mair

Technical Specialist in Information Technology at Les Mills International (501-1000 employees)

Vetted Review

10 years of experience

CyberSource a good tool for E-commerce

Rating: 9 out of 10

Incentivized

January 29, 2019

Use Cases and Deployment Scope

Cybersource is used to have a gateway connection to all of the credit card processing centers as well as PayPal processing. We also use a product from them called Decision Manager which is used to catch and stop orders that may be fraud from getting through without review.

Pros

They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
They also connect to PayPal making it easy to add them to any website as a payment method.

Cons

Sales or account management pushes all issues and questions to support it is hard to just get a quick answer from your rep. Support is good but also can take more time then your rep answering an email question.
Support does not allow for scheduling a conference call so that you can get multiple parties on the phone at the same time to resolve an issue. You should be allowed, via the ticket system, to schedule a support person to dial into a call for support on an issue.

Likelihood to Recommend

It is the gold standard for e-commerce use. Others out there and can cost less, but CyberSource has been the leader for some time.

Verified User

Director in Information Technology (501-1000 employees)

Vetted Review

5 years of experience

Cybersource - A reliable go-to payment option

Rating: 7 out of 10

Incentivized

July 3, 2018

Use Cases and Deployment Scope

CyberSource is being used organization-wide across numerous departments and teams. Mainly, it serves as the backbone for the organization’s credit card payments.

Pros

Advanced search capabilities
Provides detailed info on transactions

Cons

Interface is somewhat outdated
Slight learning curve for new users

Likelihood to Recommend

Great system for managing records of credit card transactions, with the ability to look up a specific transaction quickly based on different sources of info.

Verified User

Account Manager in Customer Service (201-500 employees)

Vetted Review

2 years of experience

Cybersource as Payment Solution for eCommerce

Rating: 8 out of 10

Incentivized

September 22, 2017

Use Cases and Deployment Scope

Cybersource is being used by the eCommerce department. All payment transactions go through the Cybersource payment gateway.

It helped our department to address next problems:

Easy merchant account configuration
Fraud management capabilities that allow us to configure simple rules to prevent certain transactions
Provides reliable and secure payment processing
Easy international expansion, because multi-currency and dynamic currency conversion is supported
Reporting

Pros

Very reliable. Meets strict SLAs. Had quite a few problems in production.
PCI compliant payment provider.
Provides sandbox environments for engineers.

Cons

Technical documentation is messy and requires a lot of cleanup.
API sometimes is confusing and documentation makes it even more confusing.
Fraud detection must be more intelligent and be based on machine learning.

Likelihood to Recommend

If you want a reliable and secure payment gateway then cybersource is a great solution. Your dev ops team will highly appreciate it. It doesn't provide advanced fraud management capabilities so you might want to integrate with another provider that uses machine learning and artificial intelligence to detect fraudulent transactions based on available data.

Yuri Anischenko

Software Engineer in Engineering at Google (10,001+ employees)

Vetted Review

4 years of experience

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Cybersource making life easy

Rating: 10 out of 10

Incentivized

November 23, 2016

Use Cases and Deployment Scope

I worked with many clients to create website on Demandware platform and used CyberSource as payment integration. CyberSource provides seamless integration with DW and provides readymade code to integrate. So in no time, payment integration is ready.

In the last project, Client wanted to use PayPal integration as well but did not want to manage 2 merchant accounts for settlement. We used Cybersource as now Cybersource provides Paypal integration as well. Client was pretty happy with this decision.

Pros

I am a professional in Demandware platform and CyberSource provides readymade code to integrate with DW codebase. So in turnaround time Payment integration is done with website.
Cybersource console is very easy to use, just browse for 10 mins and you will learn how to create rules, search and all other necessary configuration by yourself.
Cybersource support is very good, you just mail to POC and you will get response in no time. I have never seen such responsive support in my career.

Cons

Cybersource should think to go for restfull api call. I am not sure if it exists because with DW it is Soap call.
Cybersource should have some alerting mechanism where if certain auth declined in few mins, people get a notification to look.

Likelihood to Recommend

We used Cybersource for Payment and fraud integration and it worked very well for us. We used this for billing address validation, credit card payment, Paypal payment and fraud check. I am not aware whether Cybersource have any restful api or not. If not, i will be unable to use this for angular application which is totally JS integration.

Nitin Garg

Manager Technology in Information Technology at Sapient (10,001+ employees)

Vetted Review

4 years of experience

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