TrustRadius Insights for Virtuous CRM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Affordable Pricing: Many users have praised the affordable pricing of the product, with several reviewers mentioning that it offers great value for the price. They appreciate being able to purchase a high-quality product at a reasonable cost, making it accessible to a wide range of customers.
User-Friendly Interface: Numerous customers have expressed their satisfaction with the user-friendly interface of the product. They find it intuitive and easy to navigate, allowing them to quickly learn how to use all its features. This simplicity enhances their overall experience and reduces any learning curve.
Prompt Customer Support: Several reviewers have mentioned the promptness and helpfulness of the customer support team. Users appreciate receiving timely assistance whenever they encounter any issues or have questions about the product. The responsive customer support helps them resolve problems efficiently and ensures a positive user experience.
We currently work with thousands of nonprofits and many of them are using Virtuous. We actually use Virtuous with multiple of those clients in a much more hands-on level. The goal of virtuous CRM for all of our clients is to store donor data and help nurture the relationship between the nonprofit and their donors.
Pros
User-friendly CRM.
Knowledgable support staff.
Allows for email marketing on a mass level.
Cons
Does not currently have action based/click based email marketing automation capabilities.
Lacks integration with any other tools we/our nonprofits are using.
Expensive, even just for the support they charge hourly.
Likelihood to Recommend
I think it's great for organizations that simply need to manage their donor base in a user-friendly way. If you treat all of your donors the same and do not do much segmented communication, Virtuous is great for you! if you do need segmentation, they need to improve their email marketing software.
Also, if you plan to use other tools, they really lack any kind of integration, which is not ideal.