Community insights
Pros
Customizability: Many users have praised the software for its high level of customizability, allowing them to tailor it to their specific needs for business continuity planning. They appreciate being able to modify reports, add pages to impact analysis and recovery plans, and adapt the platform as their disaster recovery program evolves.
Excellent Customer Support: Reviewers consistently mention the outstanding customer support provided by the tech support and customer service team. Users are impressed with their knowledge and expertise, particularly in navigating the healthcare regulatory landscape. The support teams have been quick and efficient in addressing any problems or questions raised by users.
Convenient Mobile App: The mobile app has received positive feedback from multiple reviewers for its effectiveness in accessing documentation on the go. This feature provides users with a convenient way to access information anytime and anywhere, enhancing their productivity while away from their desk.