Powering Social CRM and Customer Acquisition
Rating: 10 out of 10
Pros
- Geolocation Targeting - Discovers potential customers near your business using geolocation technologies
- Social Customer Relationship Management - Allows consumer segmenting and response to enhance the customer experience and satisfaction rates
- Brand Listening - Monitors millions of social conversations using social data to find who is talking about your brand
- Social Prospecting - Can discover potential customers based on context of their profiles, conversations and influence
- Specialized Social Index - Relevant to your competition and industry
- Analytics - Can gauge performance based on conversation, channel size, competition and social customer growth over time
Cons
- Complete Social Channel Management - A platform integration (such as Hootsuite) for planning, scheduling, posting and team management on a larger scale. Would mean one less social management platform for myself.
Likelihood to Recommend
VinTank is a tool for many facets of the wine and restaurant industry. Depending on the scale of your business, this tool can be managed and dispersed by an enterprise manager or solely owned by a social media/community manager. The ability to add multiple users and assign responses allows efficiency and proper knowledge to address specific issues brought by our social customers.
AP
Ashley Pengilly
Social Media & Community Associate Manager in Social Media at Foley Family Wines (201-500 employees)
Vetted Review
2 years of experience