Vidyard Information Reviews & Insights

Score9.6 out of 10

332 Reviews and Ratings

Community insights

TrustRadius Insights for Vidyard are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Users found Vidyard's interface easy to use and navigate, making it simple to store and access past videos. Several reviewers specifically mentioned how the user-friendly interface eliminated the need for extensive training.
Excellent Customer Support: Users praised Vidyard's customer support team, emphasizing their dedication and helpfulness. Many users mentioned having a positive experience with Vidyard's customer service and support team, highlighting their commitment to helping customers succeed.
Seamless Integration with Software Platforms: Users appreciated the seamless integration of Vidyard with various software platforms, enhancing digital marketing efforts. Multiple reviewers specifically mentioned how Vidyard integrated well with marketing automation and CRM systems, making it easier to manage video content in conjunction with other tools.

Reviews

61 Reviews

Information

Vidyard, using videos for your success!

Rating: 9 out of 10

Incentivized

October 30, 2024

Use Cases and Deployment Scope

I currently use Vidyard to record videos that I send to prospects and/or customers. These videos consist of recordings I do on a desktop or laptop as well as videos recorded on my mobile phone.

For these videos you can either do a screen record, include your face or a combination of both. You can also do a voice recording as you record your screen.

Pros

Captures screen recording of a tab in a browser
Captures the full screen recording
Captures video

Cons

Quality of the recordings
The add-in for Chrome sometimes doesn't work
User interface

Likelihood to Recommend

Vidyard is well suited if you are trying to record a quick video to share with someone. The ability to easily access the tool in Chrome makes recording product videos for web applications really easy.

Where I would say Vidyard may not be as well suited so for videos that will be hosted and always accessed, due to the quality of the videos.

Mary Bruder

Enterprise Account Executive in Sales at Staffbase (Computer Software, 501-1000 employees)

Vetted Review

3 years of experience

View profile

The best way/tool to get your foot in the door for a salesperson!

Rating: 10 out of 10

Incentivized

October 10, 2024

Use Cases and Deployment Scope

I use Vidyard as an additional touchpoint for sending videos to my sales prospecting. I feel having a customized video gives a much better experience than just a phone call or an email.

Pros

Custom content.
Professional looking.
Analytics

Cons

I am pretty happy with what is offered now.

Likelihood to Recommend

I love that it's easy to make a customer video for a specific customer or a general/genetic one that can be used over and over. I feel the element of someone seeing the person (me) who is reaching out will give them a couple of extra seconds to truly listen to what I have to say.

Verified User

Director in Sales (Telecommunications company, 201-500 employees)

Vetted Review

3 years of experience

Very easy to use and very impactful for our sales and marketing strategies!

Rating: 8 out of 10

Incentivized

July 27, 2022

Use Cases and Deployment Scope

Vidyard helps us connect with our customers and prospects in a very profound way. This is such a needed product now more than ever. We live in an age where email inboxes are way too cluttered and people hardly ever answer their phone if they don't recognize their number. Vidyard truly helps you stand out compared to other old-school sales teams. We use it for both outbound and inbound marketing/communication/sales reach-outs. It's helpful for every step of the process. Getting someone interested in attending a demo, following up with them after a demo, thanking them for signing up, and following up with them after they go through implementation to see if there are any other products that they could benefit from using.

Pros

It's easy to use on the chrome browser extension. I can quickly record videos to send to both other teammates, prospects, and customers.
It's very helpful to see if a video has been watched and how much of the video was watched.
It's easy to embed videos into emails.
It's easy to record one video to use for many different prospects/customers.

Cons

Sometimes the chrome browser doesn't work. I occasionally have to quit chrome and relaunch it. Seems to only be an issue on my second screen not on my regular laptop.
It would be awesome if there was some sort of onboarding library on how to use all of the functionality. Our rep helped us get started with Vidyard a long time ago, but now we have many new team members who we have all hired remotely. Our team definitely doesn't use the product to its fullest capacity
It would be nice if the videos could have some sort of quick survey afterward. Ex: a prospect watches a video and answers a couple of questions afterward.

Likelihood to Recommend

Vidyard has been critical for our team in many ways. One way that we didn't realize how much we'd be using it is for training new teammates while we're all working remotely. I frequently use the chrome extension to record a video of how to do something to send to our whole team or certain teammates. There are other products that do that, but this seems to be the most efficient, easiest, and quickest. Vidyard is incredibly useful for both inbound, and outbound sales and marketing strategies. It helps us increase our open and click rate for emails and overall engagement for our customer journey.

Kyle Broderick

Account Executive in Sales at Zen Planner (Computer Software, 51-200 employees)

Vetted Review

3 years of experience

View profile

Good and OK

Rating: 5 out of 10

Incentivized

December 9, 2021

Use Cases and Deployment Scope

We use Vidyard for reach outs to set our emails apart from the rest. Typically I will use Vidyard to record myself going through a prospect's LinkedIn or company page and pointing out reasons I thought they would be a good fit for our product.

Pros

Easy to use, set up in no time
Clear video recording every time
Easy to edit video

Cons

Customer service was not great
May be my connection, but videos sometimes seem to load slowly
Freezes occasionally

Likelihood to Recommend

It's a great tool for quickly adding video to an email or a reach out but it can sometimes not work as expected. There have been a few times I nailed the recording then Vidyard froze and I had to do it all over again.

Chad Wagner

Account Manager in Sales at PPE.Exchange (Computer Software, 1-10 employees)

Vetted Review

1 year of experience

View profile

Unique Outreach for Larger Deals

Rating: 10 out of 10

Incentivized

December 3, 2021

Use Cases and Deployment Scope

I use Vidyard to prospect into new accounts and to follow up on opportunities. I have used it for the past five years and seen a lot of success, reaching into some of my largest accounts with unique and personalized outreach has been a game-changer. Some of my largest deals have come from video prospecting with Vidyard and it has caught the attention of C-level prospects and opened doors that otherwise would be impossible to open.

Pros

personalized outreach
follow up
unique prospecting tool

Cons

integration with Groove
enterprise solution
customer support

Likelihood to Recommend

Vidyard is amazing if you are trying to target high-level prospects and cut through the noise of text-heavy emails. I have had great success with Vidyard as a corporate rep and several of my colleagues have as well. They blocked the ad on so new reps can't add it anymore, which has been annoying for them because reps that have been at our company longer get that extra advantage of video prospecting.

Samantha Nielsen

Senior Account Executive in Sales at Lucid Software (Computer Software, 501-1000 employees)

Vetted Review

5 years of experience

View profile

Pretty good, but not great

Rating: 8 out of 10

Incentivized

November 30, 2021

Use Cases and Deployment Scope

I use Vidyard primarily to create a variety of videos for my sales prospects. Prospecting Introduction (prior to initial meeting) Demo videos Q&A - Show and Tell For the most part the videos are quite generic so I can use them at scale. Others are more custom & personal.

Pros

Video library - shows all my videos & how many times each has been viewed.
It’s easy to create a new video & share it I can provide just the link, or include a thumbnail.
Webinars - Vidyard holds sessions helping people better use video in sales.

Cons

I cannot track who watched the video & how long they watched it unless I send the email directly from within the Vidyard app. I want to be able to include the link in my regular email that includes my signature & company branding and be able to see the tracking/viewing info.
No virtual background. This is a big one for me & is literally the one feature that prevents me from becoming a “power user”. With so many people working remotely, there is a huge demand for this feature - really hope they add it soon!

Likelihood to Recommend

Vidyard is great for making short videos - for prospects or even other team members. I love it for showing support what issues I'm having instead of going back and forth via email trying to describe what's happening. If you want a more professional video, it may not really get you there.

Verified User

Contributor in Sales (Computer Software company, 11-50 employees)

Vetted Review

2 years of experience

Vidyard! The next step in reaching out to prospects

Rating: 9 out of 10

Incentivized

November 26, 2021

Use Cases and Deployment Scope

We use Vidyard as a means of reaching out to our prospects. Using Vidyard allows us to convey information and let them know about upcoming events or campaigns in a much more personal manner. We also use Vidyard as a means of demonstrating new product information and to help explain upcoming releases.

Pros

Different ways of using the video messaging ( camera & Screen, Camera only, Screen only)
Makes it really easy to create video messages and save them as templates in a quick and accessible library.
Provides great tips and suggestions to help create effective videos!
Vidyard integrates seamlessly with my Outlook to create the video messaging emails.

Cons

It would be great if the use of the camera on an internet screen were more user friendly.
The editing of a video's beginning or ending (cutting video for a cleaner look or time) could be a little more refined and less choppy.
Could be more colorful.

Likelihood to Recommend

As a Business Development Representative, we reach out to a great deal of prospect contacts. Vidyard has always been a great way to personalize the message to them. Whether it is inviting them to an upcoming event or letting them know about a new feature[s] in a product. I have sent many invitations with a personal message from myself (on camera) and have had great success with them. There are time[s] when Vidyard is not a good fit [from my experience], [for example] if I am sending out an email blast to a great number of people, I feel Vidyard would lose it[s] personal touch.

Timothy Callery

Business Development Representative in Marketing at Ceridian HCM, Inc. (Computer Software, 1001-5000 employees)

Vetted Review

3 years of experience

Vidyard helps us engage more with prospects. I would recommend it.

Rating: 10 out of 10

Incentivized

November 24, 2021

Use Cases and Deployment Scope

We are looking for ways to stand out from other emails. How to be more engaging and video is a great way to do that. People are more likely to watch a short video than read a text. It's been great so far and we are looking to get more licenses.

Pros

Engaging video.
Simple interface.
Trackable.

Cons

Getting HubSpot to integrate better.

Likelihood to Recommend

I reach out to prospects all the time and this allows me to be different, give a short intro video that is tied to a longer demonstration video as if it were one video and then it puts my calendar at the end for them to book a call with me. I also use it to answer questions of both prospects and current customers. Easy to record a quick video answering their question.

Jared Skelton

Account Executive in Sales at TestOut Corporation (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

View profile

Easy to use as user, value if big company, but not for us. Admin controls more complex than they needto be

Rating: 7 out of 10

Incentivized

November 23, 2021

Use Cases and Deployment Scope

For sales-related videos in emails to nurture prospects.

Pros

Great at providing templates.
Great support.
Good blog.

Cons

User experience of setup and admin is not great.
Confusing to organize and change settings.

Likelihood to Recommend

It's a great tool if you have a large team, but for what it is the setup should be way more intuitive.

Jake Soffer

Founder in Corporate at Rollio (Computer Software, 1-10 employees)

Vetted Review

2 years of experience

View profile

Long time user - and will continue to use for years to come

Rating: 10 out of 10

Incentivized

November 23, 2021

Use Cases and Deployment Scope

Typically, I use Vidyard throughout the sales process. Prospecting, contract reviews, onboarding & client handoff. We also use Vidyard as our hosting platform for all the video content on our site.

Pros

Partnerships.
Hosting.
Integrations.

Cons

User Interface.
New features.

Likelihood to Recommend

Use Vidyard in almost all sales scenarios where the connection is important. Vidyard is great for asynchronous messages that need to be shared amongst clients and teams. We use it to aggregate all video metrics and reporting, as we are able to publish to basically any media site (youtube, LinkedIn, website, Facebook, etc.)

Verified User

Partner in Sales (Motion Pictures & Film company, 1-10 employees)

Vetted Review

5 years of experience

Loading Reviews List....

Very easy to use and very impactful for our sales and marketing strategies!

Rating: 8 out of 10

Incentivized

July 27, 2022

Use Cases and Deployment Scope

Pros

It's easy to use on the chrome browser extension. I can quickly record videos to send to both other teammates, prospects, and customers.
It's very helpful to see if a video has been watched and how much of the video was watched.
It's easy to embed videos into emails.
It's easy to record one video to use for many different prospects/customers.

Cons

Sometimes the chrome browser doesn't work. I occasionally have to quit chrome and relaunch it. Seems to only be an issue on my second screen not on my regular laptop.
It would be awesome if there was some sort of onboarding library on how to use all of the functionality. Our rep helped us get started with Vidyard a long time ago, but now we have many new team members who we have all hired remotely. Our team definitely doesn't use the product to its fullest capacity
It would be nice if the videos could have some sort of quick survey afterward. Ex: a prospect watches a video and answers a couple of questions afterward.

Likelihood to Recommend

Kyle Broderick

Account Executive in Sales at Zen Planner (Computer Software, 51-200 employees)

Vetted Review

3 years of experience

View profile