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Splunk On-Call

Score6.4 out of 10

22 Reviews and Ratings

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What is Splunk On-Call?

Formerly known as VictorOps, Splunk On-Call is an incident response system for developers, devops and operations teams that helps reduce outage time.

Categories & Use Cases

Reviews

What users are saying about Splunk On-Call.
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Many features but getting stale

Incentivized
Verified User
Manager in Engineering (10,001+ employees employees)

Use Cases and Deployment Scope

We use Splunk On-Call to alert team members through monitors based on logs in Splunk and DataDog, as well as from manual incidents when business impact is detected.

Pros

  • decentralized management
  • custom policies
  • API integrations

Cons

  • Creating Defaults/Standards (Paging Policies, Escalation Policies)
  • UI

Return on Investment

  • Directly helps us quickly mitigate impact
  • increased incident reaction time by >40% during business hours
  • unmeasurably large impact to incident reaction time for after-hours

Usability

Alternatives Considered

Datadog, PagerDuty and incident.io

Why its trusted - Splunk on-call.

Incentivized
Santhana Krishnan JanakiramanView profile
Architect Cloud Services in Information Technology at Trianz IT and Cloud Solutions Pvt. Ltd. (formerly Axon Network Solutions Pvt Ltd.) (1001-5000 employees employees)

Use Cases and Deployment Scope

Automate the incident responses, speed up resolutions, notify owners with an escalation matrix, and use resources like articles to help responders to resolve incidents faster. Select responders with the right expertise and provide information from similar incidents for more effective resolution. Reducing mean time to acknowledge and resolve incidents. Gain visibility into critical incidents and steps are taken to resolve them.

Pros

  • Notification
  • Reduce Mean time to acknowledge.
  • Automation.
  • Incident resolution.
  • Broader visibility on RCA.

Cons

  • Portal issues on browsers.
  • Endpoint troubleshooting.
  • Security vulnerabilities.

Most Important Features

  • Automation
  • Documentation
  • RCA

Return on Investment

  • Mean time to acknowledge.
  • Mean time to resolve.
  • Faster notification.
  • Escalation matrix.

Alternatives Considered

Acoustic Analytics and Azure Data Science Virtual Machines (DSVM)

Other Software Used

Azure Analysis Services, ScienceLogic SL1, IBM Tivoli NetCool/OMNIbus

Splunk On-Call - Review

Incentivized
Mubeen AkhtarView profile
Senior Cybersecurity Engineer in Information Technology at Confidential (501-1000 employees employees)

Use Cases and Deployment Scope

Splunk On-Call is the extended orchestration arm of Splunk. It is utilized to automate and centralize the flow of information during an incident. It is a great add-on if you have Splunk Enterprise Security in your environement and if you are providing services to multiple customers as it can peovide efficiency and optimize the incident life-cycle.

Pros

  • Centraliing information work-flow
  • Providing insights in to incident life cycle
  • Acting as a central platform during incidents

Cons

  • The user interface can be furthe improved
  • Licensing needs to be simplified and packaged as a bundle with other Splunk product like Enterprise Security
  • Customer outreach can be further enhanced

Most Important Features

  • Centralized Incident Workflow
  • Correlation with Incidents
  • Knowledge sharing during Incident life cycle

Return on Investment

  • Reduced incident handling time
  • Better incident contextual information sharing
  • Better incident documentation

Alternatives Considered

BMC Helix ITSM (Remedy)

Other Software Used

ArcSight Recon, ArcSight Intelligence, Recorded Future, Microsoft 365

Splunk On-Call Truly Consolidates All Your On-Call Products

Incentivized
Keith Kyaw, MBA, ITIL, CCAView profile
Senior Citrix Engineer in Information Technology at LyondellBasell (10,001+ employees employees)

Use Cases and Deployment Scope

Splunk On-Call aggregates our various scripts and in-app on-call features to be consolidated in a centralized location to alert various teams globally to automate or manually perform set functions based on the on-call alert triggered. The relatively easy to setup services and minimal on premise requirement are attractive for any organization trying to minimize local footprint with hybrid cloud solution eventually moving towards a full cloud infrastructure.

Pros

  • minimal local infrastructure footprint
  • easy initial setup without a large IT presence
  • flexibility to scale up or scale out as required for organization
  • scaling does not require extended downtime

Cons

  • configuration UI may be vague with minimal explation
  • updates need expanded explanation on benefits and roadmap
  • cost model should be more streamlined
  • product integration with other Splunk products is disconnected

Most Important Features

  • Integration of all other apps on-call into it
  • Single platform with user security roles defined
  • Ease of implementation (with existing in-house Splunk implementers)
  • Scalability

Return on Investment

  • Saved hundreds of IT worker hours utilizing a single platform
  • More cohesive support SLA from IT support teams
  • Reduced time updating on-call modifications
  • Synchronized update cycle

Alternatives Considered

xMatters and Citrix Endpoint Management

Other Software Used

xMatters, Citrix Endpoint Management, SAP Access Control

A less expensive Splunk integrated solution for Incident Management

Incentivized
Giuseppe CuselloView profile
GRC Director in Professional Services at Cyber Partners S.p.A. (11-50 employees employees)

Use Cases and Deployment Scope

We used Splunk on Call (formerly Victor-Ops) as Incident manager in une project last year

Pros

  • it's easy to implement
  • It's integrated with Splunk

Cons

  • Sales: it's very hard to have a quotation or a demo!

Most Important Features

  • Case Management
  • Incident Management and escalation
  • Native integration with Splunk
  • Integration with external troubleticketing systems

Return on Investment

  • We used in only one project and it was very useful because the customer didn't have a performant Case Manager and we used it for Incident Management

Alternatives Considered

Splunk SOAR and Palo Alto Networks Cortex XSOAR

Other Software Used

Splunk SOAR

Usability

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