TrustRadius Insights for Splunk On-Call are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Automation for reducing mean time to acknowledge notifications and resolving incidents: Several users have found that the product provides automation capabilities, which have significantly reduced the time taken to acknowledge notifications and resolve incidents. This feature has streamlined the incident life cycle and centralized information workflow.
Minimal local infrastructure footprint and easy setup: Many reviewers appreciate that the product has a minimal local infrastructure footprint, making it easy to set up initially without requiring a large IT presence. Users value this flexibility as it allows them to scale up or scale out as per their organization's requirements without extended downtime.
Beneficial team tools and integration options: The team tools provided by the product are highly valued by users as they can be dedicated to various areas of focus, helping cover for unavailable team members. Additionally, users find it beneficial that the product offers seamless integration with many monitoring services, allowing for better collaboration among different systems.
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Splunk On-Call Reviews
6 Reviews
Engineering
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My organization currently uses Splunk On-Call in conjunction with Splunk Enterprise to manage our on-call team and incident response. Additionally, I have setup numerous integrations between Splunk On-Call and other software tools such as ServiceNow. With these integrations we can quickly and easily use Splunk On-Call to monitor our environment and deploy remediation when problems arise.
Pros
Easily assign work/tickets between multiple users
Supports a wide variety of software integrations
Easy to manage scheduling tool
As part of the Splunk toolset, provides detailed levels of data analysis at our engineers fingertips
Cons
Integrations dependent on updates being applied in a timely manner
Dependent on Splunk licensing model which can be a hurdle depending on data ingest amounts
Not ideal in an airgapped network environment
Likelihood to Recommend
Splunk On-Call has proved to be a great help in incident response within my organization. With the scheduling and assignment feature it is never in question which engineer is tasked with each assignment/incident. Being able to quickly and easily access all relevant logs greatly expedites incident resolution time. I would argue that the larger the environment and incident volume, the more important a tool such as this will prove to be.
Splunk On-Call has been a great way to integrate our teams when there are situations that require us to pull in specialists in a time of need! It helps us to call out the right people and ensures that we can respond in a timely manner.
Pros
Escalation
Audit
Transparency
Cons
Closer integration to Splunk Cloud
UK hosting region
Likelihood to Recommend
It works really well when there is an incident involving multiple stakeholders and where escalations may be required. It helps keep a track of the incident and can feed into other systems, as well as be fed metadata from other systems such as Splunk Enterprise
We use VictorOps as alternative to something like PagerDuty, basically to alert the "engineer on-call" of any issues that may occur throughout our platform. We run a weekly engineering on-call rotation and have alerts set up to detect problems or potential issues and have someone to address them as soon as possible.
Pros
Good text and call alerting.
Allows setting up on-call schedules for months at a time.
Cons
The UI is a little clunky.
It's a little tricky to override or shift schedules (i.e., for a particular day in a one-week rotation).
Likelihood to Recommend
VictorOps is an excellent option for platform alerting and is very cost-effective. For teams of any size, it can be the correct tool. VictorOps success is mainly dependent on the amount of logging and monitoring setup within your platform. If you have little or poor logging, then they may not be anything for VictorOps to act upon.
We use VictorOps as our tool for managing our on-call services. We have a system where everyone in Engineering shares a rotational role to be on call for our infrastructure uptime. We have used other tools but VictorOps works well for us so we've been a customer for a couple of years now.
Pros
Team tools that can be dedicated to various areas of focus.
Overriding tools to help cover those who are out.
Cons
The UI is fine but is a bit bland.
Likelihood to Recommend
I would recommend VictorOps because it offers the majority of tooling that other paging services offer. However, it's more affordable than some others and has a nice pricing model. Although the UI is not as clean or intuitive as some others we've tried, it works well and is satisfactory. Keep in mind, UI/UX can be subjective so I critique this cautiously knowing that to me it's not perfect but to someone else, it may be stellar. Overall though the service is great and has not let us down so I would definitely recommend it to my colleagues. Also - forgot to mention it integrates well with other services.
I have used VictorOps for many years as my alerting system to let me know when systems are having any issues. It is being used for all external services and servers. It allows us to instantly know the status of our systems and let's us know when we need to address issues.
Pros
Easy Setup
Great plug-in for many monitoring services
Reliable
Cons
None
Likelihood to Recommend
VictorOps alerting is great for any company that wants to have an outsourced alerting system without having to manage it all internally. It has been, honestly, 100% reliable for me and gives me instant alerting whenever an issue comes up with my systems. It makes online alerting and rotation a breeze.
We use Splunk On-Call to alert team members through monitors based on logs in Splunk and DataDog, as well as from manual incidents when business impact is detected.
VictorOps is still one of the best On-Call platforms, but Splunk doesn't appear to have made any meaningful changes or improvements since their acquisition of VictorOps (VO). DataDog and PagerDuty are continuing to nip at VictorOps heels, I would not be surprised if they overtake VO here soon in terms of feature sets and customization.
