Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Cat avg: 8.6
Top Performing Features
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Cat avg: 8.3
Directory of employee names
Voice directory of all employees for self-service dialing
Cat avg: 8.3
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Cat avg: 8.6
Worst Performing Features
Call recording
Automatic recording of inbound and outbound calls
Cat avg: 8.5
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Cat avg: 8.4
Call screening
Ability to block numbers or send calls directly to voicemail
Cat avg: 8.6
Vertical Wave IP Features from Reviews
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
10+19%
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8.6
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 8.3
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Call Management
Customized phone system settings
10+19%
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.6
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.5
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.4
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.6
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.4
Mobile apps
Apps are compatible with mobile devices.
10+15%
Mobile app for iOS
App for iPhone and iPad
Category average: 8.7
Mobile app for Android
Android app
Category average: 8.5