TrustRadius Insights for Verizon Connect are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
User-Friendly Interface: Several users have praised the online interface of the tracking system, stating that it is user-friendly and easy to navigate. They appreciate the simplicity of the app's navigation and find the hardware setup and installation process straightforward.
Efficient GPS Tracking: Many reviewers have mentioned that the web interface provided by the tracking system efficiently performs tasks related to GPS location tracking, route planning, and generating travel and distance reports. It meets their expectations in terms of functionality and helps them monitor their fleet effectively.
Real-Time Tracking: The real-time tracking feature offered by the system has been highly appreciated by users. It allows them to monitor the location of their vehicles or installers in real time, enabling efficient job assignments based on proximity.
In my opinion, complete scam of a company and, absolute worst customer service. I feel so sorry for the employees they must get abuse, after trying to cancel my account for a year I still can't and it seems no one even knows how. In my experience, you can't even cancel an account. how do you expect to have a reliable product they just keep adding on more fees even after 3 year contract ends. I cant imagine they stay in business much longer. I suggest, Do not ever be a customer, auto renew contracts.
Cons
Customer Service
Faulty Devices
Likelihood to Recommend
In my opinion, Useless staff and, in my experience, tracking doesn't work
From my experience, the worst product support and customer service of any vendor we use.
After we signed the contract, I reached out for help with training and never heard back. Then our first bill arrived for far more than what the contract specified, and there was no way to reach them. Calling their support phone number results in 90+ minute hold time (this has happened 5 different times - including being cut off and other times ending in my team leaving voicemails that are never returned). We've also tried emailing the customer support email address, emailing the (alleged) account manager listed on our account and submitting tickets into their support portal. Every channel has gone unanswered. The software is buggy and the interface is poor. If they offered even a minimal level of training or support, you could possibly overcome their product deficiencies, but as mentioned, you can't get them to respond to any support requests.
I have a total of 9x vehicle cameras/trackers and 3x non-powered assets for my firm from Verizon Connect Reveal.
I have had this service for less than 6 months; the first 1-2 months, everything seemed to function correctly, tracking and camera alerts.
The past 3-4 months have been a complete nightmare. The cameras will go offline constantly - We have had 3rd party techs (sent by Verizon) out multiple times to "fix" them... They just power them down and re-install and reset. This works for 1-2 weeks and then they go back offline.
The trackers, over the past month, will no longer work consistently, some of the vehicles will not provided updates for days to weeks.
The biggest issue I have with all of this is Verizon Connect/Reveals COMPLETE lack of customer service. As soon as these issues started, I reached out... in my experience, it would take weeks to get even a response from the Repair Department.
My "Customer Service Managers" that were assigned (2x of them) have still not responded - in my experience, I have emailed them each 10+ times to date, and literally no response in any way, shape, or form.
My Verizon Business Rep has been the only help; she continues to submit requests to management, escalation requests, customer support, and other departments to get some type of answer. However, many times, when I get responses from this, they are generic and do not fix the issue.
In my experience, I have also never been offered any type of credit/assistance with a service that I pay north of $ 300 a month for and have been able to actually use less than 50%... I am at my wit's end and EXTREMELY disappointed with the service, and the complete lack of support... I realize now I should have done more reading online, seeing a lot of other firms having similar issues.
It looked like a great system; it checked all the boxes for what we needed - But considering it doesn't work over half the time, I feel I am now being forced to figure out how to cancel/terminate my contract and now invest time into finding another system, and having all my vehicles brought back in and re-outfitted.
Pros
Simple hardware setup
Simple installation
Good web interface
Cons
Lack of connectivity
Lack of hardware updates
Lack of any customer support
Lack of knowledge of their own system (in my opinion, techs frequently had no idea what was causing the current issues)
Inconsistent service
Likelihood to Recommend
For overall fleet management, maintenance scheduling, employee tracking and equipment tracking this service seems like it is an all in one package that hit all the check boxes my firm needed.
The issue is lack of hardware and software updates and support, and what appears to be an over taxed cell network that is not allowing any of these devices to work correctly.
I have Verizon Connect on my vehicle as I like the ability to track it and always know where it is for safety purposes. There are a lot of features and services with the Connect but knowing the exact location is my #1 focus. It also gives a handful of analytics that help the company know about what the vehicle is doing besides obviously knowing where it is.
Pros
GPS location.
Routes
Travel/Distance Reports.
Cons
None
None
None
Likelihood to Recommend
There are a lot of GPS trackers on the market, but Verizon does a great job of incorporating the knowledge and safety you would want with your vehicle/driver while showing a lot of details of what is going on and when/where, as well as keeping records and a schedule of maintenance for when the vehicles need to get things taken care of. Also, it doesn't break the bank either.
Verizon connect was able to track all equipment with a monitoring system directly connected to the engine. It was very good when the new ELD mandate was started in 2017. It was able to track all equipment through an online interface and made the tracking simple. The app for the drivers helped them track hours and breaks as required by DOT.
Pros
Online interface
Tracking
Ease of app use
Cons
Installation of product
Implementation of product
Training for app
Likelihood to Recommend
The interface is great, but the required installation is too long and too involved for the average owner operator. It is great for a large company that wants a fleet wide product, but to use on a small business it is too cumbersome and requires too much training. Also setting up a time to install the product can be time consuming and bothersome. The product is excellent and the app is great, but getting to that is what takes a few points off.
We ordered the Verizon Connect for our vehicles back in April 2022. It is now July 2022 and we have not received the devices. We called and emailed the woman that set up the account and the woman that was supposed to schedule the install and neither one will respond to our emails or phone calls. When I try to call the main number they try to transfer me but they refuse to accept our calls and say they will call back later. A week or two will go by and still no call or emails from them. Worst customer service ever in my opinion!
Pros
Terrible customer service.
Cons
Communication and customer service.
Likelihood to Recommend
Do not purchase this GPS system. I never received it. In my experience, I was not able to get in contact with the people who sold it to us and there are better systems out there for our fleet.
From my experience, it's best if you do not sign a contract with this company once you sign a contract you cannot get out! Within my time being with them, they double billed us for 5 months, we attempted to contact them over and over and would get the same answer "an account manager would call back within 24-48 hours". Yet no one called! The only way I got their attention was to stop paying and cancel the service, but that didn't help, as they sent me a bill for a buy-out for 2 years! I ended up paying the past due amount and I received the credit finally. But now they are telling me they may not be able to reactivate my account without signing another contract! In my experience, no one would return my phone calls. Also speaking from experience, I would call customer service and they would transfer me around and around and it would lead nowhere! In my opinion, they are the worst company I have ever dealt with, as this big corporation doesn't seem to care about any of their clients!
Pros
In my opinion, nothing
Cons
In my opinion, the customer service returning calls.
Likelihood to Recommend
The tracking seems to be okay, but the app is not that good.
VU
Verified User
Professional in Professional Services (1-10 employees)
Used this service and it was amazing until it was purchased by Verizon Connect. Since then the Service has been nonexistent, GPS units stopped working over a month ago, unable to get service techs to install repair units. Basically paying for no service. All my trucks say they have been stopped for 30 days or more. Decided we could no longer deal with the lack of support and this type of service, especially at the rates we are paying, so we sent a letter to cancel the service due to lack of service on their end. They sent us a letter saying we had to pay a 7000.00 buy out! Unbelievable, units don't work but need to pay 7k to cancel the service after being with the company for over 10 years. Very classy Verizon!
Pros
Wish I could
But There is nothing I can put here
No service, no customer service, Horrible Company
Cons
Treat client better
Provide the service client is paying for
Don't hold them hostage for money when they have been with you for years and years AND you are no longer providing any service.
Likelihood to Recommend
Horrible service so we fired them. They are claiming we owe them a 7k buyout, but they aren't providing a service at this time. All the GPS units are dead.
[In my opinion, you should] Not use this service! We had this service for our fleet and after 3 months decided it wasn't what our company was looking for. We canceled on 9/28/2021. Since then we have continuously been billed. When we call customer service we have bounced around, given a case number only to receive yet another bill. This is vulture business practice and I am here to warn any customer that is thinking about using them.....BE VERY WARY of this shady business department!!!!
Pros
Doesn't cancel when you put it in writing per their business agreement
Doesn't take ownership of the issues at hand and billing dispute
Continues to bill you even after you have cancelled in writing
Cons
Accountability when they know you have canceled the proper way, yet seem to try and swindle more money out of their customers
[In my experience,] Terrible Customer service
[In my opinion,] Should be shut down
Likelihood to Recommend
Nope Nope Nope...I have spoken to at least 20 representatives from this company. [...] Canceled my service 9/28/2021..not in the contract. Have received a bill every month since. Every month I speak to someone new and twice have been told I would receive a case number by email..never happened. Word for the wise..do not let them fool you with that statement. Make them give you your case number immediately and get the names of all the people you spoke with.
Company was good before it was purchased by Verizon. Now, the customer service is horrible. Phone wait times are 45+ minutes. Billings sent to company are a hit or miss. Tied to 3 year contracts. Customer service representatives either do not return emails, phone calls, or they have no information. Paper pushers with no knowledge of the product or company.
