What is Verint Workforce Management Professional?
Verint® Workforce Management Professional™ (formerly Monet Workforce Engagement™) for contact centers incorporates forecasting, scheduling and other functions into a coordinated effort to optimize workforce resources.
Verint WFM Professional is used to:
- Maximize revenue and satisfaction
- Increase service levels
- Achieve better cost management
- Optimize the utilization of resources
Verint WFM Professional integrates with Salesforce, Zendesk, and Amazon Connect.
Categories & Use Cases
Technical Details
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FAQs
What is Verint Workforce Management Professional?
Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels.
Verint acquired Monet in late 2018.
What are Verint Workforce Management Professional's top competitors?
Alvaria Workforce, Talkdesk, and Eleveo are common alternatives for Verint Workforce Management Professional.