Verint Workforce Management for Back Office

Verint® Back-Office Workforce Management™ is a suite of solutions that aims to help improve speed, accuracy and efficiency of customer supporting, back-office functions. They can capture real-time data to create visibility across teams and optimize processes AND the workforce – both human and digital. Streamlining processes may result in ROIs like:

· Reduction in backlogs

· Lift in capacity

· Cost savings

· Faster turnaround times

· Reduction of overtime spend

· Improved SLA achievement

Verint Back-Office Workforce Engagement solutions include:

· Operations Visualizer

· Operations Productivity

· Operations Manager

· Performance Management

· Desktop and Process Analytics

· Intelligent Interviewing

· Knowledge Management

Verint Workforce Management for Back Office solutions help optimize the performance of employees to reduce costs while improving CX.