What is Verint Speech and Text Analytics?
Verint® Speech Analytics™ is a cloud-based solution that enables customer experience (CX) teams to transcribe and analyze live or recorded calls. Available in more than 80 languages, it applies artificial intelligence and machine learning to automatically identify and group words and phrases spoken during calls into themes. The solution helps professionals find market trends by analyzing customer feedback received via interactive voice response (IVR) systems, SMS, or online surveys.
Verint Speech Analytics can also share data with other Verint applications.
The solution allows managers to get access to key CX results, such as:
- Customer service agents’ performance
- Customer churn rate
- Online campaign metrics
Additionally, supervisors can use the application to provide coaching to customer service agents based on their performance and customer feedback.
Categories & Use Cases
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
FAQs
What is Verint Speech and Text Analytics?
Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.
What are Verint Speech and Text Analytics's top competitors?
NiCE CXone Mpower, Clarabridge (discontinued), and Nuance Dragon Speech Recognition are common alternatives for Verint Speech and Text Analytics.