What is Verint Intelligent Virtual Assistant (IVA)?
Verint Intelligent Virtual Assistant (IVA) is an AI-driven software agent with Natural Language Processing (NLP) capabilities that comes with low-code, collaborative environment to design, test, deploy, fine-tune, and manage IVAs for both digital and voice channels.
It is a purpose-built solution to automate and deliver intelligent self-service experiences using Conversational AI for customers, contact center agents and employees.
Verint Intelligent Virtual Assistant enables the quick and easy deployment of CX automation across voice and digital channels through:
- Deploying alongside an existing IVR
- Increasing traffic and call flow to Verint IVA at your pace
- Deploying containment increases with every call flow added to Verint IVA
- Starting small and proving outcomes without disruption – then growing
- Deploying first flow in 30 days with at least 20% increase in containment rate
Verint IVA’s flexible and open nature allows brands to deploy self-service on the channels that deliver immediate ROI and there’s no need to rip and replace your existing voice ecosystem.
Available Verint IVA bots:
- Smart Transfer Bot
- Intent Discovery Bot
Categories & Use Cases
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Screenshot of the IVA analytics dashboard
Product Demos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
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FAQs
What is Verint Intelligent Virtual Assistant (IVA)?
The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.
What are Verint Intelligent Virtual Assistant (IVA)'s top competitors?
Kore.ai, Cognigy.AI, and Nuance Conservational IVR are common alternatives for Verint Intelligent Virtual Assistant (IVA).