What is Verint Channel Automation?
Verint Channel Automation lets businesses engage and handle customer interactions on any digital channel with intelligent automation. Further, the workforce can be orchestrated to work seamlessly across channels from a single pane experience, while contextual knowledge provides consistency of response across a workforce of both humans and bots.
Traditional CCaaS solutions were built around telephony platforms, while today’s customer is digital-first, preferring to engage with businesses on their channel of choice, such as messaging apps, live chat, or email.
Verint Channel Automation helps businesses to:
Provide seamless customer engagement
CX automation at scale
Empower the workforce across channels
Available Verint Agent Copilot Bots for integration:
Coaching Bot
Interaction Wrap Up Bot
Smart Transfer Bot
Knowledge Automation Bot
Verint Channel Automation includes the former Verint Messaging solution, which was formerly known as Conversocial.
Categories & Use Cases
Screenshots
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Screenshot of the same consistent experiences across different messaging platforms, in multiple languages, through a seamless blend of bots and human agents
Product Demos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Languages | English, French, German, Spanish |
FAQs
What is Verint Channel Automation?
Verint Channel Automation is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows.
What are Verint Channel Automation's top competitors?
Sprinklr Social, Khoros Service, and Sparkcentral (discontinued) are common alternatives for Verint Channel Automation.
Who uses Verint Channel Automation?
The most common users of Verint Channel Automation are from Mid-Size.