Verint Channel Automation, now part of Verint Messaging

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What is Verint Channel Automation, now part of Verint Messaging?

Verint Channel Automation (formerly Engagement Orchestration) provides a single pane, omnichannel experience that shows full interaction history across channels, with the goal of making any agent the right agent, while increasing contact center flexibility and capacity.

Categories & Use Cases

Customer Engagement
Social Media Customer Service
Customer Communication Management

Media

Screenshot of a unified agent UI that allows the workforce to work seamlessly across channels. Verint Channel Automation powers customer conversations over email, chat, Twitter DM, Facebook Messenger, and WhatsApp.

Screenshot of the conversational AI that can handle common customer inquiries and handoff to a human agent when needed, included with Verint Channel Automation.

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Screenshot of a unified agent UI that allows the workforce to work seamlessly across channels. Verint Channel Automation powers customer conversations over email, chat, Twitter DM, Facebook Messenger, and WhatsApp.