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Vantage Point

Score1 out of 10

3 Reviews and Ratings

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What is Vantage Point?

Vantage Point is a call center workforce management application from Pipkins in Chesterfield, Missouri.

Categories & Use Cases

Reviews

What users are saying about Vantage Point.
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Inaccurate predications

Nick VesseyView profile
Operations Manager in Corporate at Chorrolis Data Science (11-50 employees employees)

Use Cases and Deployment Scope

I can tell you VP for FOREX is wrong more often than it is not. Purchased 5 currency pairs and it would be a losing strategy to place any investments based on their predictions. You will see a loss much more often than again. I would use traditional indicators. Feel free to email me if you want to see the data I have tracked and used.

Pros

  • Easy to read
  • Updates regularly
  • Tech support

Cons

  • Predications are not accurate, much less than 80% they advertise
  • Price point is high
  • Try to charge you for indicators [that] would be free on literally any platform, MACD for example

Most Important Features

  • none
  • none
  • none

Return on Investment

  • Negative

Doesn't work on Macs, poor support and programming is cumbersome

Incentivized
Luke Ferrel
Director of analytics in Customer Service at Qualtrics (1001-5000 employees employees)

Pros

  • Cheap - Vantage point is a very economic solution.
  • Strong WFM models - Modified Erlang is great.

Cons

  • Customer support/success - We didn't get any support from them after implementation.
  • Not Mac compatible - They said they had a way you could VPN in, but it didn't work.
  • The programming required is complex. It's not clear if this is meant as a DIY or if you should send things in to be programmed. We were told to send things in, but wouldn't hear back for extended periods of time.

Return on Investment

  • Not much impact.
  • Learned we needed to dedicate a full FTE to just program/manage Vantage Point.
  • We eventually built our own scheduling tool since it was not intuitive.

Other Software Used

Clari, Domo, Tableau Desktop