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Vagaro

Score7.4 out of 10

9 Reviews and Ratings

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What is Vagaro?

Vagaro in Dublin, California built their flagship club management platform around the needs of spas and salons, and can help business owners manage their business with online bookings and integrations with channels of importance to small businesses (Facebook, Yelp, etc) as well as back office software (Quickbooks, Xero) commonly used among small businesses.

Categories & Use Cases

Reviews

What users are saying about Vagaro.
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Hair appointments made easy

Incentivized
chirag chhatbar
Senior Advisor in Professional Services at Salesforce (5001-10,000 employees employees)

Use Cases and Deployment Scope

This software is used to book spa and salon services for staff and other client as per demand and this best part of the product is that the booking feature is very simple and easy to use and one can easily slide through the appoint ment and making it convenient.

Pros

  • listing of the service is great
  • location of spas nearby
  • Rating the service

Cons

  • The app is refreshing quiet frequently
  • The appointment confirmation can be done in a better way
  • glitch

Most Important Features

  • Payment
  • Review
  • Location availability

Return on Investment

  • It was very easy to understand
  • very glitchy sometimes
  • Logged out frequently

Alternatives Considered

Zenoti

Other Software Used

Zenoti

An ideal marketplace partner.

Incentivized
Verified User
Executive in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

For the IT services they offer us, they have touched clients whom we have had the pleasure of helping in their beauty salon and related marketplace. specifically integrating their entire system with vagaro and we can say that we are surprised by the quality price of what they offer for our clients.We really see potential both in integration and in the marketing tools that customers need.

Pros

  • Vagaro generates a good marketing funnel so that the expectations of customers and companies can direct the corresponding services.
  • Has a fast post sale.
  • It has a fast and good support.
  • It is easy to integrate and edit.

Cons

  • Sometimes the back end does not fully sync with reservations.
  • Having multiple services causes the site to log out and is inconvenient.

Most Important Features

  • The seriousness with which it approaches problems.
  • Support always attentive in answering questions.
  • Understanding and resolution of conflicts.
  • Good price.

Return on Investment

  • Avoid inventory losses to customers and that is a very good profit.
  • Makes taking services more explicit.
  • Has increased income for good administration by an average of 15% per year to our clients.

This little app saves service providers time.

Incentivized
Verified User
Professional in Professional Services (1-10 employees employees)

Use Cases and Deployment Scope

I have been on the user end of Vagaro to schedule regular appointments and make payments to outside vendors that I frequently use, such as my professional hairstylist. It helps avoid the back and forth with asking questions because the platform displays the pricing of the service, vendor availability, and description of the service.

Pros

  • Online scheduling.
  • Displaying pricing.
  • Full service description.

Cons

  • A cancellation feature doesn't seem to be available.
  • Adding photos to the description would be a plus.
  • How to locate certain feature as opt in is hard to find.

Most Important Features

  • Appointment scheduling.
  • Service description.
  • Pricing displayed.

Return on Investment

  • The complexity of canceling an appointment.

Alternatives Considered

StyleSeat

Other Software Used

Acuity Scheduling, a Squarespace company, Calendly, Kartra

Vagaro Review

Incentivized
Verified User
Director (1-10 employees employees)

Use Cases and Deployment Scope

Used it as an appointment scheduler online for a wellness business. Allowed clients to book online and easily manage their appointments (cancel and reschedule).

Pros

  • Appointment Scheduling
  • Gives customers discount offers to entice them to book in

Cons

  • Interface is quite clunky, not the most friendly UI
  • Says they attract new customers but it doesn't happen that often unless you have a really cheap offer

Most Important Features

  • Online bookings for services

Return on Investment

  • It wasn't the most positive because I didn't like to offer discounts which is why I switched

Alternatives Considered

Timely and Shortcuts

Other Software Used

Copper, PandaDoc, Slack

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