What is USU Knowledge Management?
USU Knowledge Management is a knowledge base for contact centers. The vendor says they can help customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
The vendor says that, today, dealing with the sheer volume of information is harder than actually finding it. USU's goal is to make customer service as simple as a Google search. With the active search function agents can find answers to questions quickly and easily.
Knowledge Center brings together all of the knowledge in a call center in one central, accessible platform.
For those using Salesforce as a CRM, USU offers a Salesforce integration.
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