[UserTesting] is being used by a department that has purview over the company's website. Only our team uses [UserTesting] and it is specifically for the purpose of our team, improving the usability of our company's website.
Pros
Simple product. Although less features than some key competitors, [UserTesting] centers on its core features and does it well.
Relationship management is great. One feels supported. Prior signing with [UserTesting], sales team truly tried to understand our need and showcase their product based on that. Once we were users, tremendous effort were displayed to onboard us and offer support
Whether it's using [UserTesting's] panel or our own, there's a lot of flexibility there to find the right audience for our test.
Cons
I've seen several redesign of late with new features added. Beware of the feature feature feature culture. At some point, the soul of the product can be lost and its value can be depreciated
Likelihood to Recommend
[UserTesting] is well suited when one wants to quickly validate a concept, a prototype but doesn't have access to their audience that easily. It's great for capturing feedback quickly and allowing for the sharing of that feedback (e.g. highlight reels). It's well suited whether one has a digital design to test or even if one only wants to validate a theory, gets some response to an idea.
[UserTesting] isn't that well suited when one wants feedback on physical usability, when one wants to see a user use something in a very particular context.
VU
Verified User
Team Lead in Information Technology (Airlines/Aviation company, 10,001+ employees)
My company uses UserTesting.com to get feedback on prototypes and in-production sites to ensure our designs meet our user's needs and are easily usable. It is being used in a couple departments, but impacts all of the company's digital experiences.
Pros
The panels are very good.
Their customer support is quick and helpful.
Their recordings and all of the features that come along with them are fantastic.
Cons
The panels are very good, but could always be improved. No-shows can be frustrating.
UserTesting.com could expand their platform to include more features outside of just usability testing (surveys, etc.).
The live conversations could allow for more than 5 users per study.
Likelihood to Recommend
UserTesting.com is great if you would like rapid feedback from users on the usability of your application. The speed of the results is incredible and the majority of participants on the UserTesting.com panels will meet almost any need - whether you want to test with a more general or specific segment.
VU
Verified User
Strategist in Corporate (Transportation/Trucking/Railroad company, 10,001+ employees)
We have been using UserTesting for the past two years to conduct research to understand our users, empathize with them, and make data-driven decisions. User testing allows us to do this very quickly and efficiently often returning results within hours.
We use UserTesting on a daily bases to conduct a wide variety of tests from sentiment, design validation, functionality. It helps teams make data-driven decisions and work at a fast pace. It helps teams and business units empathize with their users overall creating more effective products.
Pros
Fast turnaround for results.
Allows for self-serve options.
Cons
Expanding the set of questions.
Better metrics.
Likelihood to Recommend
UserTesting is best suited for functional testing of mocks or live designs. It is effective at competitive analysis. It is less suited for card sorting and survey type tests.
