User Replay is Great!
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
We currently use UserReplay within the marketing and UX teams, primarily to identify technical/site issues, struggle, and UX. We have recently seen value in opening up UserReplay to other departments, such as Customer Services and Dev.
Pros
- Identifying an issue and quickly understanding what the financial impact is
- Seeing how users use and interact with your site, by device
- Reporting on custom events
- Quickly finding a session and replaying it, to watch it back.
Cons
- Having confidence in the reports/numbers it pulls
- No function to email out weekly/monthly reports.
- Insights are sometimes difficult to extract
Likelihood to Recommend
Great for online businesses who are well established and want to refine their UX/site performance.
CW
Chris Wood
Head Of Marketing - Online Dr in Marketing at Pharmacy2U Ltd (201-500 employees)
Vetted Review
1 year of experience