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Userlytics

Score8 out of 10

11 Reviews and Ratings

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What is Userlytics?

Userlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.

Categories & Use Cases

Media

Testing for all digital assets on desktop and mobile devices
Downloadable, advanced metrics
Shareable video clips and results
Sentiment analysis
AI UX Analysis
AI based audio transcriptions

1 / 6

Reviews

What users are saying about Userlytics.
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Best Customer Service Ever!

Incentivized
Kristina Guzikova, UXCView profile
UX Manager in Research & Development at Intechnic (11-50 employees employees)

Pros

  • Excellent customer service
  • Fast response rate
  • Implementing new features

Cons

  • Usability of its platform
  • Simpler pricing model (it always takes so much time to explain to someone new, how Userlytics works)

Most Important Features

  • Software that allows us to see a user's screen
  • "Trained" users
  • Metrics

Return on Investment

  • Definitely positive, I would say about 30%.

Other Software Used

Slack

Userlytics

Incentivized
Samantha ROCG
Internet Marketing Coordinator in Marketing at ROCG (1-10 employees employees)

Pros

  • Testing websites
  • Taking feedback
  • Providing testing opportunities to end users

Cons

  • I think they could offer more functionality
  • There could be more variety of tests
  • They could do more wide spectrum of types of websites

Return on Investment

  • More ideas
  • Better grasp on functionality of website
  • An idea of how the websites work on a phone platform

Usability

Userlytics is a helpful research tool

Incentivized
Sarah O'DonnellView profile
UX & CRO Executive in Marketing at Epiphany Search (51-200 employees employees)

Pros

  • On Userlytics it is easy to set up test and the required tasks.
  • Userlytics offer you transcription services, which can save a lot of time; rather than watch and transcribe the full video yourself, they can do this for you.
  • You can request to recruit particular people, with options like device, country and the use of prescreening questions.

Cons

  • When recruiting mobile users, you can only choose Android OR iPhone, you cannot gather a selection of both. (Although to resolve this you can duplicate the test, having one for Android and one for iPhone. It is more inconvenient than anything).
  • The credit system is a little confusing, as you pay for credits, which account for an amount of time a user spends on the test. E.G. one credit = 15 minutes. It's sometimes hard to estimate how many credits you will need as some users naturally take a lot longer than others.

Return on Investment

  • Userlytics has positively affected our business as we have gained valuable insight for multiple clients about their website.
  • Userlytics has helped by giving us a fast recruitment tool for user research.

Alternatives Considered

WhatUsersDo

Other Software Used

VWO, Hotjar, WhatUsersDo

The new Standard for Usability Testing

Verified User
Analyst in Information Technology (10,001+ employees employees)

Pros

  • Unbiased results
  • Pre user tests
  • Integration with other tools
  • Quick Feedback

Cons

  • User interface
  • Mobile support
  • Consolidation of Results

Most Important Features

  • Bugs Identification
  • Userflow
  • Heat MAP of focus areas where users are inclined to

Return on Investment

  • Definite improvement in the design phase
  • Helps in requirement modification
  • Faster time to market

Alternatives Considered

UserTesting

Other Software Used

UserTesting

Usability

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