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UserBob

Score6.5 out of 10

5 Reviews and Ratings

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What is UserBob?

UserBob provides remote user testing. The vendor recruits users to try out an organization's website and records the tester's screen and feedback. Organizations can provide instructions on what will be tested and can also select the demographic groups from which the users will be chosen.

Categories & Use Cases

Media

Home screen

Reviews

What users are saying about UserBob.
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UserBob Review

Incentivized
Moises Abraham Lacayo CortesView profile
Supervisor legal in Legal at BAC Credomatic (10,001+ employees employees)

Use Cases and Deployment Scope

UserBob is used in my organization to test see user comments when using banking services, it addresses business problems such as the accessibility of the application, and the user experience among others, and its scope of use is to see what user problems the branch can present electronica and legal platforms used for suppliers.

Pros

  • fast and agile
  • comfortable price
  • easy to register

Cons

  • that can change the language
  • more payment options
  • Could recruit Latino users to test the apps and sites

Most Important Features

  • recruit users to test
  • choosing target demographics
  • See real users

Return on Investment

  • increase in electronic branch users
  • Increased use of platforms by providers
  • more credit card sales

Alternatives Considered

Bambuser

Other Software Used

Microsoft Teams, Skype, Zoom

Userbob is cheap, easy to use and fast to get data back

Incentivized
Verified User
Employee in Customer Service (501-1000 employees employees)

Use Cases and Deployment Scope

UserBob helps to get user feedback about websites, mobile web, and apps. We can understand how a new user feels when visiting our website for the first time which helps us improve the experience. It was very quick to get feedback from the users. We routinely are able to test new designs.

Pros

  • It is quick to get results
  • It was cheap to purchase
  • Its easy to use

Cons

  • user requirements are on the honor system
  • setting criteria is limited
  • simple front end

Most Important Features

  • easy to use
  • quick to implement
  • fast to collect data

Return on Investment

  • cheap
  • easy to use
  • allows us to move fast

Alternatives Considered

UserTesting

UserBob has changed the course of our business.

Incentivized
Philip CortesView profile
Founder in Product Management (1-10 employees employees)

Pros

  • Cheap, but high quality user testing.
  • Bare bones - just the basics of what you need. It lets you customize questions, customize audiences, and then see results!
  • Fast.

Cons

  • The UI could use a tad bit of polish.
  • I'd pay a few extra dollars to get people in a +150k income bracket, or an even more targeted demographic than what they offer.

Return on Investment

  • Amazing ROI. So much cheaper than alternatives!

Alternatives Considered

UserTesting

Other Software Used

UserTesting

There's no better testing site than UserBob!

Kevin KuhnView profile
Co-founder and CEO in Product Management at RomyLMS (1-10 employees employees)

Pros

  • It provides quick and diverse feedback. We don't necessarily want the most web-savvy individuals testing our product, UserBob had a good mix of users with varying skill levels.
  • Extremely affordable. Of all the user testing services we looked at, UserBob provided the most benefit for its price.
  • They over-delivered on their services. I requested 5-minute videos with a specified task figuring that if the users did not get through the task in 5 minutes and quit then that would be as valuable as them completing the task; but all the users went overtime to complete the task so I could see exactly what our system was doing wrong.
  • The co-founder, John, reached out personally to ensure that I was satisfied with the level of service provided. Great customer support!

Cons

  • Haven't had any issues with UserBob.

Return on Investment

  • UserBob has significantly reduced the time it would take us to review our platform.
  • UserBob has allowed us to find and fix bugs before actual users ran into issues.

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