Userback

Userback is a feedback management platform designed to streamline the process of capturing, managing, and prioritizing user feedback for businesses. According to the vendor, Userback serves companies of various sizes, from startups to enterprise-level organizations, and caters to a range of professions and industries including product managers, software developers, web agencies, marketing professionals, and UX/UI designers.

Key Features

Screen Annotation: Userback allows users to collect bug reports, feature requests, and general feedback with annotated screenshots and videos. According to the vendor, Userback works seamlessly across any device and any browser, providing users with the flexibility to provide insightful feedback instantly.

Micro Surveys: With Userback, users can survey their audience and ask specific questions about future development or current performance. According to the vendor, Userback enables targeting specific users with the right questions at the right time, increasing response rates and delivering richer, more actionable insights.

Session Replay: Userback automatically records user events to understand user behavior and site performance. According to the vendor, it recreates a detailed visual recording of a user's activity leading up to and including the submission of feedback, helping developers understand how errors were triggered and replicate issues without user clarification.

User Identification: According to the vendor, Userback combines visual feedback with metadata and user identification to understand who did what, when, and why. It captures basic user, session, and system information to instantly understand the environment in which feedback was submitted. User profiles with names, locations, activity, account ID, and contact details provide greater context and communication.

Feature Portal: Userback allows users to create public or private feature portals for users to create, vote, and comment on feature ideas. According to the vendor, Userback helps populate roadmaps with pre-validated ideas from paying users, allowing users to prioritize features based on user feedback and build with confidence.

Merge Feedback: Userback centralizes and manages all feedback in one location. According to the vendor, it handles high-priority feedback directly via a centralized, categorized, and timestamped Kanban board, ensuring no feedback is left behind. This feature enables users to make and prioritize product decisions based on real insights.

Browser Extension: Userback offers a no-code browser extension to start collecting feedback in minutes. According to the vendor, users can easily capture and manage feedback without leaving their website or web application. They can also customize the look and feel of their feedback collection to complement their app's design.

Integrations: Userback seamlessly integrates into existing business workflows. According to the vendor, it allows users to automate the delivery of different feedback types or categories to existing workflows and deliver feedback instantly to product teams and developers.

Feedback Templates: Userback provides ready-to-use templates to start collecting feedback quickly. According to the vendor, users can streamline and automate the real-time collection, evaluation, and management of visual feedback and contextual surveys. They can also customize templates or create their own to fit their specific feedback collection needs.