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UpCity Reviews & Insights

Score1 out of 10

4 Reviews and Ratings

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Community insights

TrustRadius Insights for UpCity are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Review Generation: Users appreciate UpCity's ability to generate and collect reviews from clients easily, which helps attract new clients and improve the company's reputation. Many users have mentioned that this feature has been instrumental in increasing their online visibility and credibility.

Quality Onboarding Process: The quality onboarding process for new customers is highly valued by users. Several reviewers have commended UpCity for providing a seamless and comprehensive onboarding experience, ensuring that they are set up for success right from the start.

User-Friendly Dashboard Interface: The dashboard interface is praised for being user-friendly and providing detailed metrics about website performance. Many users find it easy to navigate through the various features of the dashboard, allowing them to monitor their website's progress effectively. Additionally, the availability of comprehensive analytics and reporting tools within the interface has been particularly appreciated by users as it provides valuable insights into their SEO efforts.

UpCity Reviews

4 Reviews

UpCity - No ROI and DownSide - Don't Use

Rating: 1 out of 10

Use Cases and Deployment Scope

UpCity sold itself on providing leads and traffic to our business. We have zero leads, I find out they have the wrong website on there, and have us listed in categories that aren't even relevant. No qualified leads, and tries to say no cancellation even though they have provided nothing of value.

Cons

  • Lists wrong websites of customers
  • Lists wrong service types of customers
  • Doesn't allow for cancellations after non-performance

Likelihood to Recommend

This directory is best suited as a free business directory and a free backlink since it does nothing else.
VU
Verified User
C-Level Executive in Information Technology (1-10 employees)
Vetted Review

Really disappointed that I wasted my money on UpCity.

Rating: 1 out of 10

Use Cases and Deployment Scope

We signed up with upcity to increase traffic to our website and increase our SEO rating.

Pros

  • Selling
  • SEO for their own company
  • Locking you into contracts
  • Email response

Cons

  • Unwillingness to help dissatisfied customers
  • Unwillingness to address issues
  • False advertising regarding the number of click throughs and leads
  • Rude customer service reps that don’t help with your issues
  • Expensive service
  • Little value for money

Likelihood to Recommend

If you’re a huge company with an infinite marketing budget and no time or concern to manage your budget it’s probably completely adequate.
VU
Verified User
Director in Corporate (1-10 employees)
Vetted Review

UpCity offers great services backed by quality software

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

My marketing agency is a reseller of UpCity. We include the UpCity software in service offerings to our clients and use UpCity to provide services such as copywriting.

Pros

  • The UpCity platform is easy to use and simple to understand.
  • UpCity helps our agency by providing high quality copywriting for blogs and websites, as well as detailed research and analysis using their software.
  • The UpCity SEO report card tool is a helpful sales tool for generating leads.

Cons

  • Would like to see more detailed automated reporting especially regarding traffic data.
  • Would like to see more details around competitive analysis.
  • Would like the capability to see report card data for more than one keyword.

Likelihood to Recommend

For our purposes, UpCity is well suited to our small business clients that are looking to improve their SEO. We have had a good partnership with UpCity to provide consulting and copywriting services for local search, social media and reputation management for our clients, and their software and reporting helps us show ROI to our clients.
CK
Chris Kelley
Marketing Strategist in Marketing at V2 Marketing Communications (1-10 employees)
Vetted Review
Reseller
View profile

UpCity has great processes and checklists for SEO

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

UpCity was being used by me and 2 other people for other companies our organization managed.

Pros

  • Customized marketing checklist is incredible!
  • The way UpCity verifies items in your marketing checklist (like whether you have social accounts, you're on Google, etc,) helps my business, and others, save precious time having to manually verify them yourself.
  • I love the impact scores and estimated time shown on each task to give us a feel of how much we are doing each month and what value that time spent is.
  • The "about" and "how to" section on tasks makes it very clear how to accomplish each task.

Cons

  • Pricing seemed far to high for small agencies just starting.
  • I know UpCity has many more features than just a checklist, but I didn't find them as useful as the checklist and relied on other tools for citations and reporting.

Likelihood to Recommend

UpCity is well suited for agencies or freelancers that want a defined process to help market for clients or small companies wanting to be found online. It's especially helpful for someone not that knowledgeable on SEO. As long as they follow the checklist, their site has a great chance at increased traffic. I find it's not as useful for companies and agencies that already has a process in place and a set criteria for marketing. If you've been in the business for a while and already know what you're doing, the checklist may not be as valuable.
CK
Caleb Kingston
CEO in Marketing at BRAINSPIN (1-10 employees)
Vetted Review
View profile