UKG Pro

Score7.4 out of 10

1,445 Reviews and Ratings

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UKG Pro

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Categories & Use Cases

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Pay calculation
Pay calculation provides for computation of employee pay with state and federal deductions.
Category average: 8.3
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 8.6
Create succession plans/pools
Managers can create and manage pools of potentially high-performing individuals.
Category average: 8

Annual carry-forward and encashment
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Category average: 7.7
Duplicate Candidate Prevention
Duplicate candidate prevention prevents candidates already in the system from being added
Category average: 7.4
Review reminders
System can generate reminders to ensure review completion timeliness.
Category average: 7.5

Vicky Honcharenko

HR Payroll and Benefit Specialist in Human Resources at Bravera Holdings Corp. (501-1000 employees employees)

Use Cases and Deployment Scope

Payroll, Benefits, Time Management, Performance Management, Salary or Compensation Management, UTM, BI, Year End, ACA Reporting, Vet Reporting, EOE reporting... we use it every day and all day long for everything employee/personal wise!

Pros

UTM
BI
Payroll processing

Cons

Rapid Response
Case Management
Service Request Management
Response time in general

Usability

Asja Gadlin

HR Coordinator in Human Resources at TDK Lambda America (201-500 employees employees)

Use Cases and Deployment Scope

So we basically use it for all the things, benefits, we use it for payroll, we use it for timekeeping. I think so that's all that we really use it for, but we would like to see if there's more of an easier way to just put everything together.

Pros

Well I would say recently the customer service has increased tremendously and I love that because when you put in a case and then you get the message maybe two to five minutes later and then someone's contacting you on the phone or an email. And I love that part because we are in customer service, so just be having that support is truly amazing.

Cons

Teachers that are hard functionality. Okay. I would say the most issues that we've had is the admins or the HR department losing their access and it throws us for a loop. It's like, what happened? What's going on? So that's the main thing. And then some of our employees struggle with the hourly employees try to struggle with timekeeping as in clocking in and clocking out. But we got that resolved. Thank you UKG Pro. And our employees are happy again. I would recommend UKG Pro.

Return on Investment

I would say the employee engagement has improved overall with UKG Pro. And I feel like over, since we've had it for about two, I think it's three years, we've officially had UKG Pro from where it started from beginning to now, it has very transformed through just the business objectives I guess you can say. And then employees at first hated it and then now it's like, okay, we like UKG Pro because they're problem solving. They're coming up, they're coming to be with us more, which is awesome.

Usability

Jade Pierce

Human Resource Generalist in Human Resources at Quantum Flairs (201-500 employees employees)

Use Cases and Deployment Scope

We use UKG Pro for everything from onboarding new hires to payroll, benefits admin and performance review. It really fixes the mess of having ten different tools doing one persons job ; It bring it all under one roof. Especially useful in compliance and track reporting. We are in IT so audit season is no joke.

Pros

Payroll is clean accurate and fast, No drama, no mystery deduction, just smooth and direct deposits every time.
On Boarding is amazing; new hires can get their docs, e-sign and are in the system before you can say compliance audit.

Cons

Some parts still give spreadsheet-era vibes. The UI can be clunky; like why does it take five clicks to run a basic report.

Return on Investment

We have shaved at least 20% off admin hours across HR and payroll real time back in our week, not just fluff
Our engagement scores have jumped after we started using their feedback and talent modules more strategically.

Usability

Alternatives Considered

ADP Workforce Now and BambooHR®

Other Software Used

Google Meet, Slack, Trello

Jack Klott, SHRM-SCP View profile

VP Human Resources in Human Resources at Independent Bank (501-1000 employees employees)

Use Cases and Deployment Scope

UKGPro is currently being used by the HR and payroll departments. Our employees are also using it for self service options to update address information, view their pay statements and W-2s, as well as viewing their benefits information. We've also launched the performance management tools and are conducting performance reviews and compensation reviews within the application. Over the next 12 months, we'll be using the application to better communicate metric data to executive managers all the way down to our front line supervisors.

Pros

Payroll processing - We have four pay groups and we can pick and choose which pay groups we'll run payroll for and which ones we're not quite ready to run yet. There is a great deal of configurability and flexibility when running the payroll. Since our launch of UltiPro, we've reduced the time it takes to run payroll from roughly 3 and a half days, to 8 hours.
The business intelligence reporting is amazing. It took approximately 2 weeks for us to learn, but after learning where the fields are located, the tool is great!
The configurability of the application was one of the aspects that I liked best when going through the review process. When the salesperson tells you that the system is highly configurable, that is exactly what it means. Practically everything that I have looked at, I have been able to configure the page, fields or business rules to fit what I wanted to do.
The talent management area is very easy to use and intuitive.
Employee Voice survey tool is incredibly insightful and has allowed us to better measure our employee's engagement.

Cons

One area that I would consider UltiPro to be lacking is with the original benefits administration (Open Enrollment/Life Events) module. The process has improved significantly in the last several years, but it can be difficult to manage contingencies and other factors that could impact an employee's benefit elections.
The tax, wage attachments and garnishments area is working its way back to being a strength, but they've had some significant challenges over the last several years.

Return on Investment

Using the Employee Voice module, we've reported an increase in engagement across several benchmarks of more than 25% over the last 4 years.
Our payroll processing time has reduced from approximately 36 hours on average, to just over 8 hours total.
Work schedules are now being tracked within the workforce management application rather than on a spreadsheet that would be printed and posted. Employee's have consistent access to their schedules on their mobile device.

Alternatives Considered

ADP Enterprise eTIME, ADP Workforce Now, Ceridian Dayforce, Paycor, Paylocity Web Pay, Workday Human Capital Management and Paycom

Other Software Used

WellRight, PayScale Insight Lab, PayScale Payfactors

Usability

Jennice Lehman

Director of Benefits & HR Technology in Human Resources at Winston & Strawn LLP (1001-5000 employees employees)

Use Cases and Deployment Scope

Use UKG Pro as our HRMS. We use our system for payroll and HR Core. The business problems this system solves is the one system of record.

Pros

Recordkeeping
Centralization
Imports

Cons

User/Customer Support
Integration with API's
Integration among modules
Customized Fields
State Compliance

Return on Investment

Collaboration with Payroll
One System of Record
Employee Documentation

Usability

Alternatives Considered

Workday Cloud Platform

Other Software Used

Qualtrics XM for Strategy and Research

Workday Human Capital Management

ADP Workforce Now

ADP Vantage (legacy)

UKG Pro

What is UKG Pro?

Categories & Use Cases

Media

Key Features

Top Performing Features

Pay calculation

Direct deposit files

Create succession plans/pools

Areas for Improvement

Annual carry-forward and encashment

Duplicate Candidate Prevention

Review reminders

Reviews

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Other Software Used

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Alternatives Considered

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