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UKG Pro Information Reviews & Insights

Score7.5 out of 10

1,444 Reviews and Ratings

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Who Buys & Uses UKG Pro

Based on 6,284 HG Insights installations.

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Insights from UKG Pro Reviewers

Based on 16 verified reviews published in the last 18 months

Overview

Synthesised from 16 reviews | Last Published May 26, 2026

UKG Pro is primarily adopted as a comprehensive Human Capital Management (HCM) platform, serving as a central system for various HR and payroll functions across organizations. Reviewers frequently leverage it for core payroll processing, employee data management, timekeeping, and recruiting. In TrustRadius reviews, its robust core HR functionalities and user experience are consistently highlighted, with 7 out of 16 reviewers noting its consistent and accurate payroll processing. The platform is also valued for its reporting capabilities and ease of use for administrators and employees.

While reviewers appreciate the operational efficiencies and streamlined HR processes, some point to areas for improvement. Concerns frequently arise regarding the stability and customizability of the Onboarding and Recruiting modules, with 38% of reviewers citing issues. Difficulties in reporting and data export, along with customer support responsiveness, are also noted as areas needing enhancement. Overall, reviewers find UKG Pro to be a valuable tool for centralizing HR operations, though specific module functionalities and support services present opportunities for refinement.

Pros

  • Consistent and accurate payroll processing.
  • Robust reporting capabilities for custom and scheduled reports.
  • Ease of use for administrators, managers, and employees.
  • Streamlines HR processes like performance reviews and merit management.
  • Centralizes payroll, benefits, and core employee data.

Cons

  • Onboarding and Recruiting modules lack stability and customizability.
  • Reporting and data export can be difficult to configure and unintuitive.
  • Customer support responsiveness and expertise need improvement.
  • Benefits module lacks mobile accessibility for enrollment.
  • API interfaces can fail and are complex for non-technical users.
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UKG Pro Reviews

6 Reviews
InformationComputer Software1Telecommunications1Motion Pictures & Film1Publishing1Newspapers1Wireless1

Videos

Great system, but alot of work!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

UltiPro is being used as our HCM and Payroll system across the organization. It provides a single point of access for all employee data. It provides functionality to complete HR and Payroll related transactions as well as managing performance and development.

Pros

  • Salary review functionality is good. Being able to provide managers with a "worksheet" with their budget and real-time calculation of the costs as they determine salary increases.
  • Ability to do journaling for goals helps with increasing the frequency of goal updates and communication between the employee and their manager.
  • Having multiple languages available for our employees is very nice.

Cons

  • Responsiveness for service cases and questions is not good. It seems that the staff at UltiPro, particularly in the customer service areas, are stretched thin and/or very new to the product so their knowledge is lacking. They typically have to check with someone else to get you an answer and that just adds more time.
  • It takes way too long to get special projects completed due to a perceived lack of resources.
  • The UTM module is very powerful, but very complex. There needs to be more expertise in UTM to support customers.

Likelihood to Recommend

UltiPro is not for a smaller company. It does require a lot of administration. A larger company that has an HRIS administrator would probably have a better experience. The functionality within UltiPro is great and we chose it because of the broad functionality. However, the learning curve is very difficult.
DM
Deborah Morton-Padilla, MBA, SPHR
Head of Human Resources in Human Resources at Anritsu Company (Telecommunications, 501-1000 employees)
Vetted Review
UKG Pro
2 years of experience
View profile

Great product with tons of possibilities

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

UltiPro is being used by the entire organization as a payroll and benefits tool. UltiPro combines all payroll and benefit activity into one system.

Pros

  • User access to all payroll and benefit related information.

Cons

  • Ulitmate Time Management
  • Earning and Deduction modifications - clicking through 5 screens to make an update is tedious and clunky.

Likelihood to Recommend

UltiPro payroll processing could be more streamlined.
VU
Verified User
Professional in Finance and Accounting (Computer Software company, 501-1000 employees)
Vetted Review
UKG Pro
1 year of experience

Easy UltiPro

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use UltiPro for our weekly payroll processing. The whole company uses UltiPro. No problems at this time.

Pros

  • Quick customer support help.
  • UltiPro is very user friendly.

Likelihood to Recommend

VU
Verified User
Manager in Finance and Accounting (Newspapers company, 201-500 employees)
Vetted Review
UKG Pro
4 years of experience

UltiPro Review

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We are using UltiPro for payroll and human resources. We also utilize the recruitment feature. The recruitment feature allows us to streamline the hiring process from job posting to applicant processing.

Pros

  • Ability to post jobs
  • Seamless processing of applicants
  • One stop shop for employees

Cons

  • Business Intelligence training...needs more hours to spend on this free of charge

Likelihood to Recommend

I am only familiar with two HRIS products, ADP and UltiPro. UltiPro is much easier to use in most aspects as opposed to ADP because of the recruitment feature. Being able to bring on a candidate from the application all the way to onboarding is extremely valuable and time saving for our HR department.
VU
Verified User
Employee in Corporate (Wireless company, 1001-5000 employees)
Vetted Review
UKG Pro
3 years of experience

We Heart UltiPro!

Rating: 10 out of 10

Use Cases and Deployment Scope

We use UltiPro across our organization for employee self-service, manager self-service, payroll and reporting. This system helps us manage and organize data related to our 650 employees.

Pros

  • We are completely confident in the data within UltiPro. With our previous provider, we were not confident in changes made in various parts of the system. We appreciate the single source of data.
  • We appreciate the self-service for our employees, and the access that our managers have to the data of their team.

Cons

  • We have had a bit of trouble with integration of 3rd party vendors, specifically our 401k administrator.
  • The scope of capability of the product is overwhelming! But, that isn't really a weakness, right?! We just need to devote a fair amount of time and energy to truly optimize our use of the system.

Likelihood to Recommend

CM
Cara Maat
Director of People Development in Human Resources at Celebration! Cinema (Motion Pictures and Film, 501-1000 employees)
Vetted Review

UltiPro - 1 year later

Rating: 6 out of 10

Use Cases and Deployment Scope

Limited use across the organization. We currently allow employees to update their personal information, previous career information and education. Employee self service is the extent of the interaction at this time with limited manager/executive interaction in the recruitment module.

Pros

  • Great use of social media to connect users with one another.
  • Passionate about their software.
  • Wants to learn from their customers, both the good and the bad.

Cons

  • More ability for Workplace customers to do some of the things we have to push off to our CRM to handle for us. Such as fixing a history record.
  • Lighter case load for our CRM so we can actually contact her in real time when needed. And, assign our cases to staff that are in the same time zone we are in. Nothing is more frustrating than to get a return call several hours after close of day. We tend to play phone tag and then email exchange which can be cumbersome.
  • During implementation of the product and in some cases when creating a new vendor feed, it would be very helpful to talk directly to the individual who will do the data uploads or create the interface. We have found that decisions are made about what we want based on how other companies have done it. That has caused frustration for the client.

Likelihood to Recommend

I like the innovation and passion of the company. As with all software, there are pros and cons. Some of the technology is great, some is not so much. However, UltiPro does make constant innovations to their products and want client input.
JH
Joanne Hirt
Systems Administrator in Human Resources at Advanstar Communications (Publishing, 501-1000 employees)
Vetted Review
UKG Pro
1 year of experience

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