What is TTEC Technology & Platforms?
TTEC technology is offered to increase organizations' CX capabilities, and include tools to improve conversation quality, call agent performance, and to improve communications' trust and safety.
Applications include:
Applications include:
TTEC ADDI
Real-time voice translation technology, designed to unlock borderless customer experiences by enabling live, bi-directional translation between associates and customers across over 30 languages. With low-latency performance and natural-sounding voices, TTEC ADDI
integrates into contact center environments, empowering associates to deliver better CX regardless of language barriers.
integrates into contact center environments, empowering associates to deliver better CX regardless of language barriers.
TTEC Clarity
By minimizing background noise, the tool enhances call quality and allows associates to focus on customer interactions. With noise reduction, associates can provide a more professional and satisfying customer experience.
TTEC Perform
An AI-powered tool that analyzes employee data to provide personalized coaching, targeted feedback, and recognition for associates' achievements. By identifying areas for growth and development, we help associates enhance their skills.
TTEC Let Me Know
Generative AI knowledge assistant that understands customer questions and generates suggested responses.
TTEC RealSkill
Training simulations provide a realistic contact center environment for associates to practice customer interactions, hone their decision-making abilities, and develop effective problem-solving techniques. With real-world practice, new associates can build confidence, improve their skills, and deliver exceptional customer service.
TTEC Insights
By understanding customer interactions at a deeper level, TTEC's AI-powered solution extracts insights that can drive data-driven decision-making. This empowers team leaders to identify opportunities for improvement, streamline processes, and enhance customer experiences.
TTEC Intelligent Fraud Automation
AI-driven, real-time fraud prevention framework that integrates into the CX lifecycle. It proactively detects, analyzes, and mitigates fraud threats with the goal of enhancing trust, reducing loss, and enabling safe digital experiences.
TTEC also offers a suite of intelligent virtual agents to augment call center operations, shown below.
TTEC also offers a suite of intelligent virtual agents to augment call center operations, shown below.
Categories & Use Cases
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Technical Details
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FAQs
What is TTEC Technology & Platforms?
TTEC technology is offered to increase organizations' CX capabilities, and include tools to improve conversation quality, call agent performance, and to improve communications' trust and safety.
What are TTEC Technology & Platforms's top competitors?
NiCE CXone Mpower, Genesys Cloud CX, and Talkdesk are common alternatives for TTEC Technology & Platforms.