TrustRadius for Vendors Reviews and Ratings

Rating: 8.7 out of 10

Score

8.7 out of 10

Community insights

TrustRadius Insights for TrustRadius for Vendors are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive Review Content: Users have expressed satisfaction with the in-depth and comprehensive reviews sourced by TrustRadius for Vendors, praising the wealth of information available. The reviews cover various aspects such as features, performance, and user experience, providing a holistic view for potential customers to make informed decisions.

Highly Responsive Customer Success Team: Reviewers consistently highlight the customer success team at TrustRadius for their proactive and supportive approach, noting their responsiveness and helpfulness. Users have shared positive experiences where the team promptly addresses queries, offers guidance on utilizing the platform effectively, and ensures a seamless user experience.

Intuitive Platform Interface: Customers appreciate the user-friendly and intuitive interface of the platform, emphasizing its ease of use in navigating and managing reviews effectively. The intuitive design allows users to quickly access key functionalities such as customizing questionnaires, tracking metrics on review performance, and showcasing customer testimonials through integrated tools within the platform.

Reviews

273 Reviews

The support we receive from TrustRadius has gone down hill significantly since they moved to a pooled CSM model.

Rating: 6 out of 10

Incentivized

October 23, 2024

Use Cases and Deployment Scope

I use TrustRadius for Vendors to gather the voice of the customer in my role. Third-party reviews are highly effective for maintaining our market presence. We syndicate customer sentiment on our website as well as use the awards and badges from TrustRadius in marketing materials. The tool is simple and easy to use.

Pros

Review sourcing
Reporting
Awards

Cons

More robust reporting
Better campaign tracking
Insight into incentive budgets

Likelihood to Recommend

TrustRadius for Vendors is a good tool for gathering in depth customer reviews. The reporting dashboard could use a little help. It is clunky to manage and not effective in pulling results over time. I do not like that you have to download a spreadsheet to figure out which campaign a review came from. This should be a dashboard within the product. Additionally, I do not like that TrustRadius moved to a pooled CSM model over a dedicated CSM.

Verified User

Consultant in Marketing (1001-5000 employees)

Vetted Review

1 year of experience

Thanks, TrustRadius!

Rating: 8 out of 10

Incentivized

October 7, 2024

Use Cases and Deployment Scope

We use the TrustRadius for Vendors platform to learn more from our customers about features they enjoy, as well as feedback about our customer service and product. TrustRadius for Vendors has helped our reputation management team have a better idea about where we land online and how we can better serve our clients. We check this site daily.

Pros

TrustScore
How Paycom Differs From Its Competitors
Awards section

Cons

I would like to learn more about the awards in the vendor portal (awarded vs on track to win).
I would like to have reps come prepared with agendas and ways to improve our rating.
I would like to see more reports.

Likelihood to Recommend

TrustRadius for Vendors is a wonderful resource for HR and Payroll solutions, which is what we use it for most. I appreciate the clear and clean format of our profile and the support from our rep. I have not used TrustRadius for Vendors in a capacity where it is less appropriate - it has served its purpose well so far.

Verified User

Team Lead in Marketing (5001-10,000 employees)

Vetted Review

1 year of experience

TrustRadius Is a Real 10/10 to Work With!

Rating: 9 out of 10

Incentivized

October 3, 2024

Use Cases and Deployment Scope

We use TrustRadius as a trusted source for customer reviews of our RPA (Fortra' Automate) and WLA (Fortra's JAMS) solutions. We use these reviews as a resource to improve our products as well as share with potential customers what it's truly like to use our products. Our goal as a BU is to collect as many authentic and insightful real-user reviews as possible - TrustRadius really helps us with this iniaitive.

Pros

Tagging of review topics
Rating to Review campaigns
Review Insights

Cons

Buyer Intent Data
Widget Implementation

Likelihood to Recommend

TrustRadius a trusted source of truth when looking to purchase any software solution. I'd highly recommend EVERYONE look at their reviews before making a large investment such as a new enterprise-wide software purchase.

Katie Thompson

Marketing Campaign Lead in Marketing at Fortra (1001-5000 employees)

Vetted Review

3 years of experience

TrustRadius is a great platform for review generation.

Rating: 7 out of 10

Incentivized

October 3, 2024

Use Cases and Deployment Scope

TrustRadius has been an invaluable tool in helping PandaDoc be seen as an industry leader in our main categories. One of my main KPIs at PandaDoc is to generate reviews and tie those reviews back to pipeline generation. TrustRadius has been a great partner in helping us prove the impact of our review generation programs and maintain visibility for our products.

Pros

Pipeline match analysis to determine ROI.
Quarterly Biz Reviews.

Cons

More hands-on customer success team.
Sharing of use-cases and further opportunities.

Likelihood to Recommend

TrustRadius is well suited to helping us gain visibility in the mid-market and enterprise sectors, whereas other review generation sites cater to different target markets.

Karah Blandford

Customer Advocacy in Marketing at PandaDoc (201-500 employees)

Vetted Review

2 years of experience

View profile

A True B2B Powerhouse that Drives Leads & Revenue for the Business - Thank You TrustRadius!

Rating: 9 out of 10

Incentivized

September 30, 2024

Use Cases and Deployment Scope

My organization has had a relationship this TrustRadius for a few years now. They have been instrumental as a central location where prospect prospects can get to know more about our software services and hear from trusted HR pros in the space about their experience with our company. The partnership has given us the ability to highlight our credibility with our badge/rank across our website, while also highlighting areas of consideration within our product that we need to improve upon for a better experience for all.

Pros

areas for personalization & hyper-targeting with buyer intent insights
lead pipeline generation with DemandGen programs
improved organic SERP ranking via volume of customer reviews

Cons

Corporate profile grid for CPC activation
expanded product feature options to select & highlight

Likelihood to Recommend

TrustRadius is well suited for the B2B SaaS space and can be used not only as way to attract net-new prospects, but also speed up those that are already in pipeline and using the platform as a sense of reassurance.

Verified User

Manager in Marketing (1001-5000 employees)

Vetted Review

2 years of experience

A great thorough review platform

Rating: 5 out of 10

Incentivized

September 30, 2024

Use Cases and Deployment Scope

We are using TrustRadius to help with our review process and to keep a pulse on how our company is doing compared to our competitors. We also have implemented their reviews API on our website to help dynamically populate our reviews on our web pages to help with social proof.

Pros

Reviews
Trustquotes
Product Listings

Cons

Have more pages for product listings
Generate more traffic to the healthcare product listings
Offer more options for review generation

Likelihood to Recommend

The review process has its pros and cons. The review process is extensive and they ask a lot of great questions in the process. The reviews help us understand what we as a company are doing right and what we need to improve on. On the other hand since the review process is quite long we do see a lower conversion rate of reviews.

Sam Ninh

Sr. Digital Marketing Manager in Marketing at NextGent Healthcare (1001-5000 employees)

Vetted Review

2 years of experience

TrustRadius for Vendors Experience

Rating: 9 out of 10

Incentivized

September 19, 2024

Use Cases and Deployment Scope

We are using the platform to monitor and respond to reviews. Our rep, Sascha has been a great addition to our partnership. She responds and answers all our questions in a timely manner. TrustRadius for Vendors has helped our organization by awarding us badges that we can show current and potential clients how we are doing.

Pros

Monthly meetings
Badges
Guidance given by our rep

Cons

Would be nice to have one portal
Training videos for how to best use TrustRadius for Vendors would be helpful
SSO would be nice since we do have a user section

Likelihood to Recommend

TrustRadius for Vendors is helping our organization to prove our credibility. It would be nice if our vendor meetings were more organized and the rep could educate us on how we increase our rating or win against our competitors. We have had rep changes which can be difficult. I would recommend TrustRadius for Vendors since my experience has been positive.

Verified User

Employee in Marketing (5001-10,000 employees)

Vetted Review

1 year of experience

TrustRadius for Vendors is a credible review platform!

Rating: 10 out of 10

Incentivized

September 19, 2024

Use Cases and Deployment Scope

We are using the platform TrustRadius for Vendors to manage reviews.

Pros

We love our CSM - prompt, personable, bright, informative, responsive, and a pleasure to work with
Seemingly less hypocrisy compared to other review platforms
Transparency in processes and requirements
Ethical processes and communications
Another, shout out to the stellar employees
We appreciate that we have access to both versions of their portal - legacy and new

Cons

Would like the portal to have a more encompassing and more visually user-friendly interface
Would like a more robust award status section - including all of TrustRadius' upcoming awards, etc.
Less chaos/clutter in general

Likelihood to Recommend

As far as a platform that collects and hosts public reviews goes - TrustRadius for Vendors is one of the better vendors! It is seemingly built on an ethical and defined foundation with transparent requirements for achieving goals. To date, I have not encountered any questionable or ever-changing rules, runnings, or objectives. Due to that, I would say this is one of the most reliable, authentic, and beneficial review platforms for a consumer to conduct research when wanting to make informed decisions.

The TrustRadius employees have also significantly contributed to our positive experience by consistently providing excellent customer service!

Verified User

Employee in Customer Service (1001-5000 employees)

Vetted Review

1 year of experience

Nice site that's easy to use but I miss the old customer success model

Rating: 8 out of 10

Incentivized

September 19, 2024

Use Cases and Deployment Scope

We use TrustRadius for Vendors to drive reviews of our software solutions. This also helps us identify raving fans that we can reach out to for more in depth case studies. TrustRadius for Vendors has helped to also show our leadership in the space through various awards and badges that we have won over the years.

Pros

Easy to navigate platform
Drive campaigns to our customers
Friendly staff always willing to meet and discuss strategy

Cons

Did not like losing a dedicated success manager for the pool model
The email notifications for new reviews sometimes take a long time to come through
They got rid of the Most Loved award

Likelihood to Recommend

Companies with long sales cycles or that deal with enterprise level customers who want to differentiate themselves from their competition. Want an easy way to gather reviews and surface customers who will be advocates.

Heather Blackwell

Sr. Manager, Member Marketing in Marketing at WebPT (501-1000 employees)

Vetted Review

1 year of experience

TrustRadius for Vendors User Review

Rating: 9 out of 10

Incentivized

September 17, 2024

Use Cases and Deployment Scope

We are currently using TrustRadius for Vendors to generate reviews from our customer user base. We have also been leveraging the buyer intent data for our lead generation efforts. We have found value in TrustRadius for Vendors through the review generation which has allowed us to identify customers who are willing to share additional insight and serve as customer references for us.

Pros

The ability to identify customer references
Generating detailed reviews from our customer user base
The ability to obtain rewards and badges to highlight your company

Cons

The UI is clunky as it jumps back and forth from the old to new portal
Would like to see more detailed badge/rewards to allow for more differentiation

Likelihood to Recommend

TrustRadius for Vendors is great for generating more visibility with a more enterprise user.

Verified User

Manager in Marketing (501-1000 employees)

Vetted Review

4 years of experience

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