TrueSight Operations Management (discontinued) Reviews & Insights

Score8.2 out of 10

18 Reviews and Ratings

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Reviews

5 Reviews

Complete, all-in-one and powerful monitoring solution.

Rating: 8 out of 10

Incentivized

December 8, 2022

Use Cases and Deployment Scope

We are using TS Operation Management mainly to centralize all our system alarms and report them to a dedicated 24/7 service. We needed a complete and powerful tool that would allow us to manage all kinds of different systems, OS, networks, databases, etc. TSOM provides all the necessary tools in one environment, on-premise and in the cloud.

Pros

Centralize all monitoring agents in one tool.
Big catalog of monitoring types (KMs).
Powerful event manager.

Cons

Custom correlated alarms policies can be hard to handle.
You need some training to use properly the UI.
TSPS dash lights are poor for dashboards.

Likelihood to Recommend

I'm using Entuity, and using BMC Operations Management to manage events is a must. Assign, acknowledging, close events, send notifications, and use REST API for external/internal connectors is a big plus! However, I'll not recommend it for small companies, due to the infrastructure and the huge amount of features it has.

Allan Danquoins

Monitoring Analyst & Exploitation in Information Technology at Verisure (5001-10,000 employees)

Vetted Review

2 years of experience

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TrueSight Metrics Meets Meters Magnificently

Rating: 9 out of 10

Incentivized

March 14, 2018

Use Cases and Deployment Scope

My company as a whole is fairly large. I however am the systems administrator of a smaller portion of the company, called the Remote Operations Center. I have been using TrueSight Pulse for the past 2 years to monitor my server health on the servers that support some critical systems. It is a great tool to have, as I always have access to the interface to see the graphs and usage that my servers resources are using. I like the email alert feature as well as it allows me to get notified if any resources are high.

Pros

I always have access to the interface to see the graphs and usage that my servers resources are using.
I like the email alert feature as it allows me to get notified if any resources, CPU, disk, memory, etc are reaching threshold levels.
I like the ability to add different meters and being able to adjust the notifications within the UI.

Cons

The interface is functional and adaptable but I kind of wish it looked like its predecessor Patrol Monitor.
It is somewhat hard to understand the integrations into the UI.
Hoping for more metric choices.

Likelihood to Recommend

Well suited when server monitoring, not well suited for non system administrators. Need to have server knowledge to get full understanding of product.

Andrew Kawczynski

Systems Administrator - ROC Technology in Information Technology at Johnson Controls (10,001+ employees)

Vetted Review

2 years of experience

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A simple cloud hosted solution for time series data

Rating: 7 out of 10

Incentivized

March 14, 2018

Use Cases and Deployment Scope

We use Pulse for performance and availability monitoring across all of our servers that demand real-time monitoring. Pulse is used primarily by our NOC to review current load as well as historical loads.

Pros

Real-time high-resolution metric monitoring. Data can be collected and viewed at 1-second resolution.
Visualization of line charts
Cloud hosted

Cons

Pulse lacks the ability to have multi-level filters for viewing data. You can only build a dashboard containing particular metrics then you can change what instances are displayed on those charts. It would be nice to be able to have dropdowns to select categories of instances within other categories. It would also be nice to have instances of metrics (i.e. % processor time for processor 1, 2, 3, 4, etc rather than the current single % processor time). The only way to do this right now is to create 1 metric per instance (i.e. % processor time.1, % processor time.2, % processor time.3, etc).
Alarms can only be built at a single severity level. Alarm configuration is pretty limited.
User permissions are lacking. There are 'user' and 'admin' permission levels, but that is it. There is no way to define permissions based upon particular actions (like creating dashboards, or creating metrics). You're just either an 'admin' or you're not an 'admin'.

Likelihood to Recommend

Pulse is great for people that want a cloud hosted platform for monitoring time series data. You can post as many metrics as often as you want into Pulse. Pulse is also great for basic alerting functionality.

Verified User

Engineer in Engineering (1001-5000 employees)

Vetted Review

2 years of experience

TrueSight for a True Win

Rating: 9 out of 10

April 4, 2017

Use Cases and Deployment Scope

As an IT service provider we use TrueSight Operations to monitor all of the IT infrastructure of our company but also of our clients from many industries. Having a single console where we can monitor and manage just about every OS from Windows, through the Unix flavors and to the more rare like IBM iSeries, many types of databases, web site transactions, mail engines and network devices and then apply multiple layers of analytics to the resulting data gives us an edge.

Pros

The ability to have a single URL and a consistent user interface for all types of systems keeps training costs down. When we train someone to leverage MS SQL monitoring they just learned everything they need to monitor Windows or Linux.
Event management is powerful in TrueSight. We had a solution from another vendor running for one customer to monitor their F5 load balancers and the resulting ticket noise was averaging over 11,000 tickets per month. Within two weeks of moving that to BMC we got the monthly average down to 400 tickets per month.
A single agent to manage it all. We have tools from another vendor and to manage an e-commerce server it was common to have to have 3 or 4 separate agents installed to collect everything we needed for monitoring. With TrueSight it all comes from the newly enhanced, streaming, Patrol Agent. Just add Knowledge Modules to the agent (which are remotely deployed and managed) and you can monitor just about anything from a single agent.

Cons

BMC has elected to not build in network monitoring which has always been a problem for us. They do have an excellent partner in Entuity for that but purchasing from a partner means separate contract talks.
They are merging in many old products into an every growing TrueSight tool but some tools have seen features dropped on the initial move and then we have to wait for future releases for the features to be added back in.

Likelihood to Recommend

If you have a large or complex environment then this tool can be the perfect fit. From many types of OS, database, applications and web sites supported out of the box and powerful customization ability, TrueSight can manage the most complex. If you have a simple or small IT shop then this tool suite may be over-kill and not worth the complexity to set up.

Sean O'Brien

Senior Manager of Enterprise Solutions for Monitoring in Information Technology at Ensono (501-1000 employees)

Vetted Review

2 years of experience

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TrueSight Operations

Rating: 9 out of 10

March 27, 2017

Use Cases and Deployment Scope

In our current environment TrueSight Operations is mainly utilized and consumed by our Network Operations Center. Working in the healthcare industry it is extremely important that our systems be available 24x7x365. Our presentation console is displayed on a large screen with our technicians being our first line of defense for alerts. The NOC is staffed 24 hours a day 365 days a year providing an eye on our systems at all times. We currently also have some application teams who utilize it also.

Pros

Providing quick and accurate alerts
Provides users with tools to investigate events
Provides a quick easy solution for searching log files

Cons

Hardware monitoring built in as a standard feature of TrueSight Operations Management rather than a separately bought product

Likelihood to Recommend

I believe TrueSight Operations is well suited for any company that must have their systems available at all times. The ability to adjust polling cycles and monitor so many factions of your environment help to identify issues before they actually become larger issues. Having a team of professionals continuously monitoring for issues allows for more efficient running of your data center

Benjamin McKrill

Enterprise Management Automation Administrator in Information Technology at Parkview Health (10,001+ employees)

Vetted Review

2 years of experience

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TrueSight for a True Win

Rating: 9 out of 10

April 4, 2017

Use Cases and Deployment Scope

Pros

The ability to have a single URL and a consistent user interface for all types of systems keeps training costs down. When we train someone to leverage MS SQL monitoring they just learned everything they need to monitor Windows or Linux.
Event management is powerful in TrueSight. We had a solution from another vendor running for one customer to monitor their F5 load balancers and the resulting ticket noise was averaging over 11,000 tickets per month. Within two weeks of moving that to BMC we got the monthly average down to 400 tickets per month.
A single agent to manage it all. We have tools from another vendor and to manage an e-commerce server it was common to have to have 3 or 4 separate agents installed to collect everything we needed for monitoring. With TrueSight it all comes from the newly enhanced, streaming, Patrol Agent. Just add Knowledge Modules to the agent (which are remotely deployed and managed) and you can monitor just about anything from a single agent.

Cons

BMC has elected to not build in network monitoring which has always been a problem for us. They do have an excellent partner in Entuity for that but purchasing from a partner means separate contract talks.
They are merging in many old products into an every growing TrueSight tool but some tools have seen features dropped on the initial move and then we have to wait for future releases for the features to be added back in.

Likelihood to Recommend

Sean O'Brien

Senior Manager of Enterprise Solutions for Monitoring in Information Technology at Ensono (501-1000 employees)

Vetted Review

2 years of experience

View profile