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TrueCommerce

Score6.1 out of 10

14 Reviews and Ratings

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What is TrueCommerce?

Truecommerce EDI software is supported by a global commerce network that is used to connect with 160,000+ retailers. Headquartered in Cranberry Township, PA, the TrueCommerce Trading Partner EDI Platform is designed to offer an end-to-end solution for EDI compliance and integration.

Categories & Use Cases

Reviews

What users are saying about TrueCommerce.
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Very happy with Nexternal Solutions

Incentivized
TED GREINER
CEO (Chief Executive Officer) at TJB INC (1-10 employees employees)

Use Cases and Deployment Scope

To host and run our online storefront www.ShopTJB.com . We used the Nexternal platform to create each landing page for our different products. The setup took many hours but once we got the hang of it, page creation became very easy. We have over 2200 different items on our storefront so there was a lot of creation.

Pros

  • Page layout.
  • Processing purchases.
  • Ease of creation.

Cons

  • We have made suggestions over the years and they have been implemented.
  • Right now, the system offers more options than we need to run our storefront.
  • Very happy with the system and how versatile it is for many different industries.

Return on Investment

  • Easy to learn.
  • No upfront costs.
  • Great customer support.

Alternatives Considered

Yahoo Small Business

Rock-Solid eCommerce Support

Incentivized
Katie Partridge
Principal/Project Director in Research & Development at NinthVector, LLC (1-10 employees employees)

Pros

  • Nexternal's customer service is the best in the business. Each account comes with a dedicated account rep who answers the phone when you call, and personally replies to your emails within a very reasonable time - sometimes within minutes!
  • Nexternal is consistently improving their platform with added tools and 3rd party integrations for everything from social sharing and email campaign management to search optimization tools and automatic product feed integrations such as Amazon.
  • Nexternal offers site security and PCI compliance out of the box. There is no need for an additional SSL, nor do you need to worry about the security of your clients' personal information.
  • Nexternal is scalable and grows with your business. We have more than a handful of clients who have been with Nexternal for more than 10 years. In web-speak, that's like 50 years!
  • The Nexternal shopping cart template can be customized to create a consistently branded experience from your home page throughout the entire shopping process.
  • Nexternal offers a host of API and XML toolsets that allow clients to sync data between their ecommerce platform and most any other third party platform, thereby coordinating the operations of your business and cutting down on management time.

Cons

  • Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered.
  • Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered.
  • Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.

Return on Investment

  • Because we are a development team who focuses on integrating Nexternal with our clients' sites, we can't speak to specific ROI or conversions, however, the length of time our clients stick with Nexternal says it all - in an industry where there are no shortage of choices in platforms, we have rarely ever moved a client from Nexternal to another platform. Instead, the vast majority of our clients who use Nexternal now either started off with the platform or moved to Nexternal from a less-than platform. We have clients who have been with Nexternal for over a decade, and that's really saying something.
  • In the 10+ years that we have worked with Nexternal we have developed a solid relationship that is built solely on trust. We don't get any commission for referring customers to their site, nor do they receive any commission for sending customers our way. We work together because we enjoy it and we know that the other is dependable and worthwhile.

Usability

The force is strong with Nexternal.

Incentivized
Kielly Lewis
Shipping & Social Media Administrator in Marketing at Foxen Vineyard, Inc. (11-50 employees employees)

Pros

  • I have complete control over the store, right down to the most minute detail. I can control shipping methods, discounts, coupons, customer security, compliance, and the list goes on. If you can think of it, Nexternal has already come up with a solution.
  • It's a very secure platform for our customers. In this day and age, uploading personal information on the web can be a bit nerve wracking, but our customers are protected by Nexternal's system. It allows our customer to update their personal account without having to share sensitive information over the phone or email.
  • It syncs perfectly with our marketing, social media, and sales tools. We use Mail Chimp, VinoVisit, VinNow, UPS, FedEx, Amazon, and ShipCompliant. Nexternal communicates perfectly with all of them, making my life so much easier. Information has to be input once and it syncs everywhere. This saves me time and reduces error.

Cons

  • Honestly, I can't think of one! The only thing Nexternal doesn't sync up with that we use is GSO, but that is a small west coast shipping service, so I wouldn't expect them to integrate with them.

Return on Investment

  • We have very little cart abandonment because Nexternal shows customer's shipping prices immediately, and we can be competitive with our shipping prices due to Nexternal allowing us to show Real Time Rates from UPS and FedEx.
  • Our sales have almost quadrupled since we started using Nexternal. It's easy to use, clean, concise, professional looking, detailed, and allows all the modern amenities that online shoppers look for these days like social sharing and a cart that is visible the whole time the customer is shopping.

Usability

Nexternal - A cabaple software that needs a refresh.

Stephanie Barnett
Retail Sales Associate in Sales at CBS Interactive (1-10 employees employees)

Pros

  • The reporting is very clear and organized. You are able to report by outlet such as OMS, POS and online orders.

Cons

  • Nexternal needs a POS system that enables you to swipe credit cards. We switched to a different system because this was a limitation of Nexternal. At the point of purchase we used to have to write everything down and enter in later.
  • The shipping functionality is extremely basic. The shipping address check for each state never worked properly. Also, with our new system, the woman who does the compliance can pull all reports per state out of it. Nexternal does not have that capability.

Return on Investment

  • Decreased efficiency in terms of how long it takes to enter order.
  • Very quick with reporting which was great for meetings and customer service calls.
  • Inefficient in terms of shipping abilities.

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