TrustRadius Insights for Troops are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Simple Set Up: Many users have found Troops to have a simple and straightforward set up process, making it easy for them to quickly get started with the platform. This has been appreciated by reviewers who value the ease of getting onboarded.
Excellent Support: Multiple reviewers have praised Troops for its excellent customer support, emphasizing that they have received helpful assistance whenever needed. The availability of reliable support has contributed to a positive user experience.
Real-Time Notifications: Several users highly appreciate Troops' notifications feature, which allows them to receive real-time updates on various aspects of their sales activities. These timely notifications enable users to stay informed and take immediate action when necessary.
Lets me know when a SalesForce opportunity is out of date
Cons
Lag when deals close
Can provide more details
Likelihood to Recommend
Troops is great when I need to know if a deal closed, if an opportunity on salesforce needs to be updated, or anything else involving a link with SalesForce
Troops provides us (near) real-time notifications when opportunities in Salesforce change status, and allows us to update them directly via Slack. The sales team receives Slack notifications to log calls and update opportunities, which is incredibly helpful in maintaining accurate activity data in Salesforce.
Projects we win populate in a specific Slack channel (courtesy of Troops), which allows the team to coordinate in real time.
Pros
Centralizes communication to one platform
Real-time notifications
Cons
Individual notifications can be overwhelming at times
Likelihood to Recommend
If you use a CRM (Salesforce, Hubspot, etc.), and a work communication system (Slack, Teams), this product will be extremely helpful.
Troops is used by multiple departments at Chrome River. The entire organization uses Slack as well with Troops integrated. I can only speak on behalf of how the business development team uses the software. Whenever a team member gets an inbound lead, whether that is a whitepaper download or a demo request, Troops will notify the correct BDR before the lead is sent over by marketing. This results in quicker outreach to our prospects.
Pros
Real time notifications.
Cons
More customization.
Likelihood to Recommend
I would recommend Troops to anyone in sales/business development. It is a unique software and my team would be less efficient without it.
Troops is being used in many areas within my organization. It's great for pinging you on reminders, opportunities that have not been touched in several days, logging activity especially when in the field, looking up information and much more.
Pros
Reminders.
Looking up information.
Cons
Sometimes it can be difficult looking up the correct accounts if the data is messy.
Reminders are not customizable.
Likelihood to Recommend
Great for outside sales reps and logging activity in Salesforce.
We use Troops all across the organization and <b>LOVE </b>it. When we first rolled it out we were specific in using it as a speed-to-lead tool, and it was a huge success. Slowly but surely, we added things like the "celebration channel" where the whole company can see recently closed deals, which is awesome.
Quick Salesforce lookups in a channel or when chatting with someone makes things move so much faster than copy/paste Salesforce links back and forth. Deal Rooms are a new feature we have been using for the strategic accounts, too. <img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=LOADED&custom1=www.trustradius.com&custom2=%2Fadmin%2Freviews%2F5e3c3993cc75d700234b4d28%2Fedit&custom3=craftprimes.com&t=1581026070976" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=BEFORE_OPTOUT_REQ&t=1581026070977" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=FINISHED&custom1=www.trustradius.com&t=1581026070979" style="width:0;height:0;display:none;visibility:hidden;">
Pros
Simple set up.
Excellent support.
Likelihood to Recommend
For any team that uses Salesforce and Slack, Troops is <b>a must</b>. Their team is responsive and always helpful on the support side of things. Conversations happen in Slack, so Troops makes them move so much more naturally and faster. When it comes to mobile, I prefer pulling up data with Troops in Slack specifically, due to the huge quality of life upgrade from the Salesforce mobile app for quick asks.
A big benefit of using Troops is the efficiency we get when it comes to leads, deals, and quick links to get to the correct Salesforce record sooner. Troops is very quick with lead distribution, and we are able to receive a lead and contact the correct person in a matter of minutes. We see more connects and conversations happening because of the quickness and handiness of the Troops x Slack integration.<img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=LOADED&custom1=www.trustradius.com&custom2=%2Fadmin%2Freviews%2F5e3c37c4181e43001c2449a1%2Fedit&custom3=craftprimes.com&t=1581021086139" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=BEFORE_OPTOUT_REQ&t=1581021086140" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=FINISHED&custom1=www.trustradius.com&t=1581021086146" style="width:0;height:0;display:none;visibility:hidden;">
Pros
Troops does a great job of bringing efficiency to the workplace. I am able to jump right to certain deals and learn details of the deals that are coming in straight from Slack. Getting all that info quickly and all in one place has been crucial for our team.
Troops does an awesome job of notifying me when signals are shown in my accounts. It lets me focus my attention on the more important accounts, and helps me find what accounts are in the news.
Cons
One thing I would like is more customization regarding the notifications I receive. Letting a user make edits to the certain notifications they get could be nice.
Troops opens a new tab/browser every time I click on a new lead. It makes things difficult to organize with multiple tabs open.
Likelihood to Recommend
Troops is suited for any sales team that utilizes SalesForce and wants a more collaborative sales team. Troops is perfect for any team looking to have more efficiency in their workday. Being able to quickly check deals, get account signals, and get updates on deals and their progress, is a game-changer.<img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=LOADED&custom1=www.trustradius.com&custom2=%2Fadmin%2Freviews%2F5e3c37c4181e43001c2449a1%2Fedit&custom3=craftprimes.com&t=1581021057562" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=BEFORE_OPTOUT_REQ&t=1581021057563" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=FINISHED&custom1=www.trustradius.com&t=1581021057571" style="width:0;height:0;display:none;visibility:hidden;">
We utilize troops across our sales departments, which consists of a few different teams. Troops help our managers and business development representatives keep track of their accounts, and helps forecast our generated business, and which deals we need to close out. It helps us gain visibility and comfort with an engine running in the background for us and serve a reminder platform. <img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=LOADED&custom1=www.trustradius.com&custom2=%2Fadmin%2Freviews%2F5e3c378b8b43760038e5e796%2Fedit&custom3=craftprimes.com&t=1581020278031" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=BEFORE_OPTOUT_REQ&t=1581020278033" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=FINISHED&custom1=www.trustradius.com&t=1581020278045" style="width:0;height:0;display:none;visibility:hidden;">
Pros
Notifications.
Detail.
Cons
Too many emails.
Likelihood to Recommend
My managers are very persistent in keeping our deals up to date, so they can get accurate quarterly forecasting and we can achieve our goal. A lot of the time, accounts can get forgotten about when they don't move through the sales cycle, which is detrimental to planning. Troops integrate with our Slack channel and send me instant alerts when an account is past due. <img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=LOADED&custom1=www.trustradius.com&custom2=%2Fadmin%2Freviews%2F5e3c378b8b43760038e5e796%2Fedit&custom3=craftprimes.com&t=1581020241831" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=BEFORE_OPTOUT_REQ&t=1581020241832" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=FINISHED&custom1=www.trustradius.com&t=1581020241835" style="width:0;height:0;display:none;visibility:hidden;">
Our Biz Dev and Sales orgs use Troops to help streamline Salesforce data and communication. Troops has given the team more visibility into activities and deals. It also helps us celebrate wins!
Pros
Troops reduces the amount of time reps spend in SFDC
Troops reminds users to log calls at the end of every day for better compliance
Cons
Would love to see Troops do more with report dashboards
Likelihood to Recommend
Can't imagine my day to day without Troops! It saves me time when looking up and editing Salesforce data.
We leverage Troops for integrating Salesforce with Slack in our Sales department for automated alerts, reports and search. It allows us to update key members outside of the sales team. It also allows our sales team to easily search slack and provide context around discussions.
Pros
Automation of alert in Slack
Simple interface
Constant innovation and new features
Cons
Interface changes can throw periodic users off
User adoption can take time
Likelihood to Recommend
It is well suited for a small to medium sized team with specific alerts. Too many alerts can result in users ignoring them. It is for Salesforce CRM and Slack so your team should already know both platforms.
