TrustRadius: an HG Insights company

TriNet Professional, Scientific, and Technical Services Reviews & Insights

Score4.6 out of 10

1,200 Reviews and Ratings

Contact TriNet Sales

Who Buys & Uses TriNet

Based on 561 HG Insights installations.

Powered by

Insights from TriNet Reviewers

Based on 21 verified reviews published in the last 18 months

Overview

Synthesised from 21 reviews | Last Published June 4, 2026

TriNet functions as a Professional Employer Organization (PEO) and HRIS, primarily addressing human resources, payroll, and benefits management for organizations, particularly those without dedicated in-house HR staff. In TrustRadius reviews, it is widely used for handling payroll, personnel tax documentation, and administering employee benefits, a use case cited by 81% of reviewers. Reviewers frequently commend its responsive customer support and user-friendly platform, which simplifies navigation for both employees and administrators.

While the platform simplifies new employee onboarding and improves HR compliance, reviewers note areas for improvement. Concerns include customer service accessibility and knowledge, payroll platform issues like account mapping and tax communication, and challenges with reporting features. Overall, TriNet offers a mixed impact, streamlining some HR functions while introducing complexities in others.

Pros

  • Responsive and knowledgeable customer support staff
  • User-friendly and easy-to-navigate portal for employees and administrators
  • Thorough and straightforward new employee onboarding process
  • Access to better and more affordable employee benefit packages
  • Improved HR compliance adherence

Cons

  • Inconsistent customer service responsiveness and knowledge
  • Payroll platform issues including account mapping and tax communication
  • Limited reporting and analytics capabilities
  • Basic and non-intuitive user interface
  • Rushed or chaotic new hire onboarding experiences
Read Full Review Insights
View All Reviews

TriNet Reviews

163 Reviews
Professional, Scientific, and Technical ServicesLaw Practice6Legal Services4Accounting11Architecture & Planning6Information Technology & Services59Management Consulting12Marketing & Advertising22Market Research6Public Relations & Communications6Design4Research11Computer & Network Security9Translation & Localization2Human Resources5

Trinet - Payroll.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are a consulting company and run multiple payroll systems for many clients. Trinet is one of several platforms we use, but prefer given the integration of benefits and pto tracking. We run bi-weekly, semi-monthly, and monthly payrolls in Trinet, and each client has different needs. We are fortunate enough to have a dedicated specialist (Julie Moore) who assists us daily, which we do not experience with other payroll platforms. In conjunction with the specialized support, we appreciate that all HR items can be seamlessly integrated, including COBRA and 401(k) plans. This allows better tracking in one place.

Pros

  • Codes for Payroll.
  • Designated Specialist.
  • Reports.
  • Integration of services.

Cons

  • Same-day pay for last minute terminations.
  • More information for back-up/coverage when designated specialist is ooo.
  • Better PTO tracking reports for managers.

Likelihood to Recommend

We had a client who had 2 different sets of employees (hourly and salaried). They also had 2 different PTO policies and pay schedules. We recommended Trinet as it allows us to set up both payrolls under the client and allows good tracking of PTO. The client did sign up with Trinet, and now, a year later, it was a good decision. The client requests quite a few reports and last-minute requests. This would have been difficult with any other platform, and Trinet was a good fit for them. For reference, they have close to 50 employees in total.
VU
Verified User
Consultant in Professional Services (Accounting company, 201-500 employees)
Vetted Review
TriNet
2 years of experience

Newly switched to TriNet

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

TriNet provides full PEO services for our business including payroll, benefits, compliance, and general HR services. The product is an improvement over our previous setup that had payroll and benefits on separate platforms, which caused an added layer for employees to navigate. The TriNet platform is easy to use and intuitive from an employee perspective.

Pros

  • Integrated platform
  • Clean UI and analytics reports
  • Robust health benefit offerings

Cons

  • Customer support was not the best
  • Difficult to reach our HRBP for HR questions
  • Difficult to navigate to employee forms

Likelihood to Recommend

Great for a small company getting started with the PEO model. TriNet is large enough to have a robust benefits offering that has multiple providers and many different plan types to fit almost any employee’s health plan needs. The portal is easy to navigate and includes access to wfm, paystubs, benefits, and retirement.
VU
Verified User
Director (Human Resources company, 11-50 employees)
Vetted Review
TriNet
1 year of experience

My review of TriNet

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use TriNet as our PEO and HRIS. It gives us a place to both handle compliance and manage the user experience for new hires and current employees. We have been customers for 10 years and have had a great experience with the platform and their customer service team. They help us address many day to day issues.

Pros

  • Payroll
  • Compliance
  • Reporting

Cons

  • The user experience could be better
  • I would like better dashboards
  • More room to customize insurance options

Likelihood to Recommend

TriNet is well suited for small companies.
VU
Verified User
Vice-President in Human Resources (Marketing & Advertising company, 51-200 employees)
Vetted Review
TriNet
5 years of experience

Great PEO System

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

As a PEO, we have implemented 360-degree Learning, an Applicant Tracking System, and Performance reviews, which are all new to our company and company organization.

Pros

  • Communication with Chat
  • Designated Team Member from TriNet
  • Steps on how to navigate or use a feature TriNet offers

Cons

  • Instructions on steps, maybe add videos
  • Chat always has me have different people tell me different things on the same topic I am asking
  • Payroll- Horrible experience with submitting payroll and the reivew has all these changes that was not requested

Likelihood to Recommend

the chat system to help to get tasks completed in a timely manner when needing help on something in the system
AR
Ashley Ramirez
People Coordinator in Human Resources at The Vested Group (Information Technology & Services, 51-200 employees)
Vetted Review
TriNet
4 years of experience
Verified on LinkedIn

In my opinion, Do Not Select TriNet!!

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

We use TriNet for their PEO services, so this includes payroll and benefits. We're a completely remote company, so benefit offerings are a huge factor for us.

Pros

  • Medical Carrier Options
  • Medical Plan Options

Cons

  • Payroll
  • Customer Service
  • In my opinion, system works like it is from 2005

Likelihood to Recommend

In my opinion, if you only pay employees a salary and have no changes at all - TriNet is ok. If you have to contact TriNet for anything, be prepared to be frustrated. They charge a $250 wire fee each time there is a payroll, even when an extra payroll isn't needed. The system is outdated and reporting is cumbersome. We are using a workaround for time tracking because TriNet doesn't provide sufficient time off reports for us. The system is so rigid that no one can make changes without 20 people being involved. The only thing TriNet gives their support team is the ability to send, in my opinion, condescending emails about how long things take to get processed.
VU
Verified User
Director in Human Resources (Marketing & Advertising company, 11-50 employees)
Vetted Review
TriNet
2 years of experience

TriNet- Great for Small Companies but Still Room for Improvement

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We have 100+ employees and TriNet has been great in offering payroll and employee management. The platform allows for easy access in things like creating employee handbooks, employer laws and regulations in each state and I often call in for support on a variety of things such as HR Consultation, how to improve our reporting, and payroll issues.

Pros

  • Payroll Administration
  • Benefits Prep and Education
  • HR Consultation and Employer Law information with weekly updates

Cons

  • Training Video schedule. I would like access to these vides when is convenient for me
  • The ATS
  • The User Interface is a bit sloppy and confusing

Likelihood to Recommend

For smaller organizations without a robust payroll team to support payroll reporting and such TriNet is great. As well as great for those who don't have experience or know how to launch people and change management initiatives in their org. TriNet is great for choosing of benefits for your employees too.
JB
Janelle Busby, SHRM-CP, CDP
HR Generalist in Human Resources at Wavelynx (Information Technology & Services, 51-200 employees)
Vetted Review
TriNet
1 year of experience
Verified on LinkedIn

Full Service Tool For Benefits and Employee Management

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

TriNet is a key tool to manage our employees, benefits and payroll. We had a different provider previously but they did not accurately meet our needs.

Pros

  • Hub for all employee management
  • Easy payroll review
  • Benefits guides and support

Likelihood to Recommend

TriNet is a great all encompassing tool for employee management and benefits enrollment.
VU
Verified User
Director in Marketing (Marketing & Advertising company, 51-200 employees)
Vetted Review
TriNet
3 years of experience

TriNet PEO Product Review

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Our company uses TriNet's PEO product. We run our payroll, use the Time and Labor Management platform, PTO function, utilize TriNet HR Specialists for complex HR consulting, Worker's Compensation, and employee benefits through the open market. TriNet's open market approach to benefits has been very helpful.

Pros

  • Customer Service - in general their team responds very quick. Our platform/payroll and HR specialist have been particularly helpful. Our designated platform specialist responds right away and seeks out solutions quickly - if he is out he always has a backup. Our HR specialist has practical and straightforward advice, I appreciate too that TriNet one 30 minute free legal consultation per issue as needed, this is a perk of the plan.
  • Benefits - their carrier connection platform and open market broker connection with NFP has been one of the best parts of working with TriNet. It was one of the main reasons we moved over to TriNet. Moving from a PEO group benefits process to the open market is a significant change; NFP has helped with that change. Our NFP representative is amazing, she answers questions, assists with any new paperwork, and so helpful.
  • Payroll - TriNet's payroll system is efficient and easy to learn. I've worked with other platforms in the past and can say TriNet does a great job with this.

Cons

  • Time & Labor Management (TLM) Platform - the TLM and main platform do not sync. So when an employee requests PTO, it doesn't appear on their timecard, only the platform. It is also has limited codes, so you can't write in codes such as "Sick No Pay" or "FMLA" for easy tracking. People get used to it, but it is something I have to walk new hires through and has been a pain point for our managers/supervisors. I really hope in the future these platforms sync. The positive the Customer Service team is eager to help provide reporting solutions and help where they can.
  • PTO Function - the PTO function can sometimes be confusing to employees. Your time doesn't deduct until it has been paid and can be difficult to calculate at times. There is an estimate balance calculator that is helpful, but requires additional training to show employees how to use it instead. The PTO customer service team is so busy that it can take up to 15 business days for a response/solution - once you work with someone they are great, but the wait time can be very frustrating. I think this is a team that could use more staff in the future - as a company, 15 business days is way too long of a response time.
  • Implementation - TriNet's implementation process as a whole was a very positive experience. We had a great implementation specialist and sales representative that answered every question and tried to make the transition smooth. Where there is a gap is when you are passed over to your permanent team - our experience felt very abrupt, I'd recommend TriNet scheduling a group welcome meeting with the Implementation Team and permanent team to explain everything.

Likelihood to Recommend

Overall TriNet is a good PEO to work with, especially with their responsive customer service team, payroll system, HR support, and benefit options.

Where TriNet could use improvements is some of their platform functions - in particular TLM syncing and PTO function.
VU
Verified User
Manager in Human Resources (Law Practice company, 51-200 employees)
Vetted Review
TriNet
1 year of experience

Makes payroll and benefits possible for small businesses

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Payroll, benefits offerings, PTO management, employee information management

Pros

  • Communicating compliance updates/information with the company administrators on a weekly basis
  • Providing a way for us, as a small business, to offer benefits to our employees
  • The platform is user friendly and easy to navigate

Cons

  • Sometimes with new features/tools, it seems that they have not been thoroughly tested from a user's perspective
  • I find the reporting/analytics tool to be confusing and not easy to use
  • Sometimes the customer service is not what we would like - sometimes takes several back and forth communications to get a complete answer/resolution

Likelihood to Recommend

We like that it is accessible for a smaller company like ours - it provides a way for us to handle payroll, offer benefits, and manage employee information. So the services and platform itself has been what we need. However, the customer service is not always to our satisfaction.
VU
Verified User
C-Level Executive in Human Resources (Information Technology & Services company, 11-50 employees)
Vetted Review
TriNet
6 years of experience

TriNet does a lot of things right...

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

My organization uses TriNet as our PEO for payroll processing, benefit administration, 401k administration, I-9 verification and reverification. Personally, my use case as a senior recruiter is to onboard new employees into the system, getting them set up with direct deposit, benefits, 401k and I-9 verification.

Pros

  • Smooth new employee onboarding process
  • Payroll process
  • I-9 verification

Cons

  • In my opinion, processes are overly complicated at times or unclear
  • In my experience, getting a resolution is not always straightforward. While the chat is available, the reps often cannot resolve the issues or misunderstand the issue leading to more confusion
  • In my experience, there are fees associated with simple requests that should not have fees associated, for example, when we reach out for an issue or question, we are charged for that.

Likelihood to Recommend

TriNet allows us to easily automate processes like onboarding, offboarding, payroll and makes benefits very accessible and easy to understand.
TriNet does a great job with providing additional resources like benefits guide, HR and compliance resources, and The Wing to test your knowledge and stay current
VU
Verified User
Contributor in Human Resources (Information Technology & Services company, 51-200 employees)
Vetted Review
TriNet
2 years of experience