Trend Micro Smart Protection Suite, with XGen

Score6 out of 10

16 Reviews and Ratings

Community insights

TrustRadius Insights for Trend Micro Smart Protection Suite, with XGen are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy and efficient deployment: Users have found the deployment process of the product to be easy and efficient, with the ability to install it on servers. Several reviewers have highlighted this as a positive aspect.

Detailed logs for analysis: The level of detail provided in the logs has been appreciated by users, making it comfortable for them to analyze and understand the recorded information. Many reviewers have praised this feature.

Unique virtual patching capability: The unique feature of virtual patching in the product has received praise from users. This functionality helps in preventing vulnerabilities and enhancing security. Multiple reviewers have mentioned this as a valuable aspect of the product.

Reviews

10 Reviews

From Panama I recommend Micro Smart Protection Suite Train

Rating: 10 out of 10

Incentivized

August 24, 2021

Use Cases and Deployment Scope

We are currently making use of the Trend Micro [Smart Protection Suite, with XGen] product and it has been a resounding success, it has provided us with an unbeatable level of security, with its anti-malware security layers, ips, firewall and the ability to use virtual patching, it is extremely efficient. It is currently being used to protect the bank's administrators, developers, and all of the bank's critical operating systems.

Pros

Its easy deployment I have installation on servers
The level of detail in the logs is very comfortable
Virtual patching that you use is unique
Consumes few system resources
Its high rate of effectiveness in detecting threats

Cons

Could improve the agent deployment system
It would be a very good improvement to be able to manage everything from the cloud
It would be nice not to have to reboot the systems every time it is updated

Likelihood to Recommend

The best [way] for Trend Micro [Smart Protection Suite, with XGen] to stand out, would be to install it throughout the network, both computers and servers[.] I recommend this solution for both small companies and very large companies since currently the security of our data is very critical and many times the costs that they lead to when suffering from an attack are too high. [A] system like this is worth investing in.

Franklin Lara

IT security administrator in Information Technology at St Georges Bank (501-1000 employees)

Vetted Review

7 years of experience

Trend Micro Smart Protection Review

Rating: 9 out of 10

Incentivized

April 22, 2020

Use Cases and Deployment Scope

We are currently using Trend Micro Worry Free and are looking to move forward with Trend Micro's next line of protection. We have been using Trend Micro products for many years and have always been happy with their service and quality. In this day and age, a security solution that had advanced threat detection and behavior monitoring is a must.

Pros

Advanced detection and behavior monitoring
Multiple platform choices, on-premise or in the cloud
Customer service has always been top-notch.
Tend Micro is one of the leaders in security.

Cons

Mobile platform

Likelihood to Recommend

1. Overall a well-rounded platform for small to medium-sized businesses. I don't think this would be a good solution for a large business.
2. Trend Micro Smart Protection Suite with XGen helps decrease critical data loss.
3. The Sandbox option is optional.
4. Office 365 security is only included in Smart Protection Complete.
5. Gives you the option to store passwords for applications in your environment and also URL passwords.

Verified User

Administrator in Information Technology (51-200 employees)

Vetted Review

1 year of experience

A complete suite for your security needs in your business - Highly Recommended

Rating: 9 out of 10

Incentivized

April 6, 2020

Use Cases and Deployment Scope

Trend Micro Smart Protection, with XGen is used by our organization to reduce the risk of sensitive information loss. In today's world, information is the biggest asset for each company and keeping it secure is the biggest challenge for every organization. Being a legal industry, our clients expect that their data remain secure and we live up to their expectations by utilizing the most advanced security solutions such as Trend Micro Smart Protection Suite. In our organization, the software suite is used across the whole organization. The software provides threat detection and prevention across our network devices including gateways, mobile devices, endpoints, servers, and other apps.

Pros

Real time threat intelligence using updates from global threat intelligence network.
Advanced built-in threat detection and response capabilities.
Ability to detect advanced malware, behavior and communications.
Flexibility to deploy with on-premise or cloud or hybrid.
Single management console to manage all layers of security.

Cons

During run-time you would feel that systems are slow.
Ability to detect cyber attack and response to cyber attacks can be improved.
Support for advanced malware, botnets can be improved.
Some investigation module are provided as optional add-on, so they should be integrated.

Likelihood to Recommend

1. For malware, botnet threat detection, and prevention.
2. To reduce the risk of information loss.
3. To monitor communication within your network.
4. To assess potential vulnerabilities and proactively protect endpoints, servers and applications.

Ravinder Beniwal

Consultant - Intellectual Property in Engineering at UnitedLex Corporation (1001-5000 employees)

Vetted Review

3 years of experience

View profile

We are using this software to protect all our PCs, desktops and servers endpoints.

Rating: 9 out of 10

Incentivized

April 6, 2020

Use Cases and Deployment Scope

It's being used throughout my whole organization on each computer being used in our network basically for security against any kind of malware or virus. It provides a better defense against any virus for your PC, mail server, data centers, cloud environments, networks, and endpoints, etc.

Pros

Provides better integration across multiple platforms.
Automatic and re-settable time for scan.
Includes a message security gateway for specific applications like Office 365 SharePoint.

Cons

Documentation is something that can be improved here.
Licensing is overly complex and needs to be improved for different features/variations.
Install is difficult.

Likelihood to Recommend

Protection against malware, ransomware. Easy to use. A password manager is a good tool with all the passwords that we maintain.

Verified User

Engineer in Information Technology (5001-10,000 employees)

Vetted Review

4 years of experience

Trend Micro is my new go-to trend!

Rating: 8 out of 10

Incentivized

April 2, 2020

Use Cases and Deployment Scope

We have three users across our office who use Trend Micro Smart Protection Suite--two laptops and one desktop. The product has served us well, being integrated across the three Windows platforms. It is the main virus protection that we use, and we appreciate the fact that we can have up to five pieces of equipment on our license.

Pros

Integration amongst platforms
Automatic, resettable scan times
Password manager is an excellent tool with all the passwords that we maintain

Cons

Issues with setting time
Difficult to interrupt a file scan
Have had to reinstall it several times

Likelihood to Recommend

Trend Micro Smart Protection Suite is more than handy and helpful to store passwords for websites and applications. In our Finance Department, there are literally hundreds of passwords to keep organized and it is difficult to maintain, particularly with changes. The ability to schedule scans during non-peak work times is another great feature that puts the Trend Micro Smart Protection Suite on my top ten list!

Melissa Cartee

CFO (Chief Financial Officer) in Finance and Accounting at Naval War College Foundation (11-50 employees)

Vetted Review

2 years of experience

Trend Micro Smart Protection Suite Review

Rating: 8 out of 10

Incentivized

March 26, 2020

Use Cases and Deployment Scope

We have been using Trend Micro products for over 10 years now, only to find each version is better than the next. There is always an inspiration to grow as a company to fulfill the needs of customers and growing times.
Configuration and setup is straightforward. Management is easy and captures all the data you need.
I only ran into issues with upgrades and breaking the database sometimes. But Trend Micro support is always awesome and helps fix the problem. I would recommend the product if it doesn't break the bank $$.

Pros

Virus and Malware Protection
Monitoring and Definition Updates
Management Reporting

Cons

The ability to use more third-party apps and OS Support
Check patches before deploying
More remote features

Likelihood to Recommend

A scenario where Trend Micro Smart Protection Suite did well was when a virus was found in the system and blocked from further spreading in the network due to Trend Micro.
Some less appropriate issues would be flagging legit items as virus. I see a lot of spyware and adware issues but there are no specifics on the issue, only that it was found and removed.

Verified User

Technician in Information Technology (51-200 employees)

Vetted Review

10 years of experience

Trend Micro Smart Protection Suite Review

Rating: 10 out of 10

Incentivized

March 26, 2020

Use Cases and Deployment Scope

We use Trend Micro Smart Protection Suite as a computer protection software. When we purchase new computers for our teachers or staff, we always add Trend Micro to provide protection. Trend Micro is currently being used on each computer that is used on our network. We will continue to utilize this service with each new computer.

Pros

Customer service
Ease of use

Cons

Expense

Likelihood to Recommend

For our school, Trend Micro Smart Protection Suite is a perfect fit. As new computers are purchased, Trend Micro is purchased at the same time and it updates regularly. I would think that Trend Micro is well suited for any company that uses technology. We will continue to use it with each of our computers.

Aaron Hatcher

School Administrator in Human Resources at Waupaca Christian Academy (11-50 employees)

Vetted Review

3 years of experience

View profile

Trend Micro Smart Review

Rating: 1 out of 10

Incentivized

December 13, 2019

Use Cases and Deployment Scope

It is not being used any longer. It was so difficult to install, and initially unstable with poor customer experience the decision was made to move to another platform. The install process was a nightmare, having to utilize multiple reinstalls, calls to support and ultimate frustration. Had it installed, but it was quite unstable. I uninstalled it and went with a new product despite the cost.

Pros

Price was attractive.

Cons

Improved installation.
Better trained support staff.

Likelihood to Recommend

If you need just a quick, easy product to install, this would not be the product. If you have extensive time, staff, and no other deadlines, you might give this a try. But if you are short-staffed and only have the TM instructions, it might be tougher. I would recommend having staff on hand that has prior TM experience.

Verified User

Director in Information Technology (11-50 employees)

Vetted Review

1 year of experience

I enjoy the software when it works, but it does do its job.

Rating: 7 out of 10

Incentivized

October 4, 2019

Use Cases and Deployment Scope

We've used Trend Micro Smart Protection Suite to secure our endpoints for a long time now. We are currently working to upgrade to Trend Micro APEX ONE at this point. But we are very happy with our use of Trend Micro Smart Protection Suite.

We are using it across our whole company on our endpoints and servers to protect against malware, viruses, and ransomware.

Pros

Protect against links that are malicious.
Protection against malware.
Protections against ransomware.

Cons

Multiple agents for different pieces of the software and they don't talk.
Mac install is super difficult and if I update the OS on a Mac it breaks the OS if Trend Micro Smart is not compatible with that version.
Communication drops to the server randomly and has to work with tech support to get it working again.

Likelihood to Recommend

Suited for small businesses and medium businesses with someone to be able to manage the software. But it has some drawbacks and with larger sized environments, and it may be an issue to get this to work for on a normal basis because of the drawbacks. It's a lot of work to keep this software moving and communicating.

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

5 years of experience

The Robust Castle For Computers and SmartPhones Alike

Rating: 9 out of 10

Incentivized

June 23, 2025

Use Cases and Deployment Scope

With so many AI (Artificial Intelligence) tools and systems, it became paramount to ensure high levels of securiy on both desktops/ laptops and cellphones. In one instance we had also faced browser hijacking, that took 24-48 hrs to resolve, in the absence of "live" Information Systems (IS) security computer software. The use case this spans (A) business data privacy (B) transaction security (C) Preventive loss to other linked computer software or systems or hardware and thus (D) saving productivity and financial losses due to absence A, B and C above

Pros

Trend Micro Smart Protection Suite, with XGen Security, AI-powered actively thwarts malware, ransomware, and phishing (spam emails sometimes pass through filters on some of our email clients and this feature effectively handles those)
Operates well with system RAMs as low as 4-8 GB as well!
Has some methods for checking URL reputation and thus securing online financial transactions
Wifi security - In one instance, it did alert one of our users on Public Wifi risk at an airport causing him to avoid a banking transaction using Wifi

Cons

Unsure as to how it drives privacy on AI apps like chatgpt where multiple chat logs have tons of user data (at times personal chats)
Cookie cleaning process is under unclear and I recommend supplmenting it with Ccleaner

Likelihood to Recommend

As mentioned earlier, privacy and financial transaction threats will continue to risk with the current and rapid rise in tech tools/computer software. And handling such threats is NOT a core competency for many businesses. So, a paid version of such a robust systems comes well recommended - especially for those users who often use mobile banking or pay via cellphone apps

Haresh Kodnani

Partner in Corporate at MBA ADMISSION GURUS (1-10 employees)

Vetted Review

1 year of experience

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