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Trello

Score8.4 out of 10

2,892 Reviews and Ratings

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What is Trello?

Trello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and administrative control.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Trello has to offer, as determined by TrustRadius' reviewers.
Based on 2,892 ratings of Trello's features
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Top Performing Features

  • Gantt Charts

    Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

    Category average: 8.3

  • Team Collaboration

    Team collaboration capabilities let team members work directly with each other and provide team updates.

    Category average: 9

  • Document Management

    Document management provides for centralized management of all project documents.

    Category average: 7.9

Areas for Improvement

  • Invoicing

    Ability to create, manage and send invoices to clients during or after completion of a project

    Category average: 7.6

  • Project & financial reporting

    Ability to analyze project and financial data based on custom criteria to gather insights and improve business performance

    Category average: 8.4

  • Integration with accounting software

    Real-time, two-way sync with accounting or financial software to facilitate project and financial reporting

    Category average: 8.3

Reviews

What users are saying about Trello.
View all reviews

Trello for task management is the BEST

Incentivized
Ellen Valdez, CMPView profile
Event Manager at Platinum XP (11-50 employees employees)

Use Cases and Deployment Scope

I use Trello every day, and have for about 15 years now! My organization hasn't adopted it, but personally, I have done so. I use it for my volunteer projects, board roles and work. I have 3 workspaces I operate on, and within each workspace is its own board.

Pros

  • In particular, Trello does a great job of offering a clear checklist option. I love being able to physically check things off of a list and archive as I go.
  • Trello has excellent collaboration features - you can tag others in comments and have an ongoing chain of communication within specific cards or you can add "members" to tabs so they can follow progress.
  • I specifically love the template options because I can create a template for certain types of events. When i'm ready to start a new event, I can just copy the template and have all of my to do's in one place.
  • There's also a label system for cards, which is great! You can categorize cards based on needs such as: requires follow up, ongoing or just notes.

Cons

  • I wish that you could click a button and create different versions of the charts you created, for example, if my board could turn into a gantt chart!
  • For my use case (events), it is sometimes difficult to see the overall event picture with Trello. It's less of a project management tool (in my opinion) and more for tasks.

Return on Investment

  • This hasn't provided ROI toward overall business objectives, but it has kept me sane!
  • I rely on Trello to keep me organized, and therefore it benefits my organization as a whole.

Usability

Alternatives Considered

monday.com

Other Software Used

Podio, Slack, Google Drive

Trello Review from HR Perspective

Incentivized
James Roth, SHRM-CPView profile
HR Generalist in Human Resources at Swagelok Eastern New York | Western New England (11-50 employees employees)

Use Cases and Deployment Scope

Our company uses Trello for our onboarding process. We have found that this platform helps give new hires a better sense of direction and is able to track progress. They find it useful to be able to check off tasks as they go.

Pros

  • Organization of tasks
  • Timeframes
  • Customization

Cons

  • Needs more advanced project management functions.
  • More flexibility with dates/due dates
  • Shareability

Return on Investment

  • Smoother transition for new hires
  • People can see their progression which gives a sense of accomplishment
  • Could have better timetable adjustments

Usability

Other Software Used

BambooHR®, Domo

Exceeded expectations

Incentivized
Verified User
Manager in Customer Service (11-50 employees employees)

Use Cases and Deployment Scope

Trello came to our company to help us organize tasks, to dos, recurring activities, simple information and stay updated on what is happening inside our team. It's great to measure the advances in your own tasks but moreover, to keep track of the team updates. Very helpful to organize a week and have set priorities.

Pros

  • Tasks overview
  • Tracking updates
  • Team follow up
  • Week organization
  • Recurring tasks

Cons

  • More customization
  • Chat notifications
  • Reminder messages tone

Return on Investment

  • Faster time to onboarded
  • Resolved team tasks gaps
  • Overview of team tasks

Usability

Alternatives Considered

Notion and Google Calendar

Other Software Used

Fin by Intercom, Mixpanel, Fireflies.ai

Trello - decent for task management

Incentivized
Verified User
Director in Product Management (10,001+ employees employees)

Use Cases and Deployment Scope

Our team mainly uses Trello for greater efficiency in our personal productivity. We had originally used it as a team-wide checklist for onboarding purposes, but we realized that having the onboarding experience spread between two different tools (Miro and Trello) was more difficult to manage and did not create the most streamlined onboarding workflow or experience for the manager or the new hire. Thus, we no longer use Trello for that purpose and now just use it individually for our personal workflows.

Pros

  • Process flow visibility
  • keeping information from multiple sources in one place
  • Checklist organization

Cons

  • Long task lists in a given column can be difficult to manage; cards at the bottom of a list can get easily forgotten
  • For long lists in a given column, getting reminders would be helpful - I was never able to get Trello to send me reminders, which made the tool cumbersome (and less valuable) when there were many cards to keep track of.
  • My manager would often tag me on a given card in his Trello board, and I would receive an email notification that he had done so; but the email notification never stated what the card was (title or details), so I never knew what I was being tagged on. This made the email notifications absolutely unhelpful.

Return on Investment

  • Increased productivity by at least two hours per week

Usability

Alternatives Considered

Salesforce CRM Analytics, Miro and Microsoft Teams

Other Software Used

Miro, Microsoft Teams, Salesforce CRM Analytics

Trello 10/10

Incentivized
Verified User
Supervisor in Customer Service (11-50 employees employees)

Use Cases and Deployment Scope

We use Trello to manage our software's current development projects. Any new features have a new board created where all tasks needed for the project go.

We use Trello to manage what fixes need to be done and what is getting pushed out. We use different automation and card templates to streamline the process.

Pros

  • We use statuses fairly heavily to rank how much of a priority an issue is
  • Assigned users are great and easy to read
  • Things are very easy to find

Cons

  • Sorting cards could be better. It's limited in how you can sort columns.
  • The search could be better for organizations who have been using it for as long as we have. We have to sift through a lot when looking for a specific older card.

Return on Investment

  • We spend a lot less time trying to keep track of where a project is at.
  • Everyone has access to a necessary board. It's very easy to keep a team up to date on a project.

Usability

Alternatives Considered

Notion, ClickUp and productboard

Other Software Used

Slack

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