Go Totango
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
We manage our customer accounts on Totango and update their Information. We maintain the star ratings for our customers based on the usage of our product (Practo Ray). It helps to record the transactions or communication we had with our customers. Timely updates, generating reports, etc., are done on daily basis. It is mainly used by customer success warriors.
Pros
- Time Stamp.
- Reports.
- Tags.
Cons
- Sometimes it stops working.
- Automatically some of the accounts get logged out.
- It should have a calling facility.
Likelihood to Recommend
I think it the best platform for customer success managers.
HG
Himanshu Girdhar
Customer Success Manager at Practo (Information Technology and Services, 1001-5000 employees)
Vetted Review
1 year of experience