Totango Reviews & Insights

The marketing department uses Totango to gain more insight into how our products are used. I use it to see if our customers are active users and which products they're utilizing the most.

It's obviously different for different departments, but the marketing and customer success groups utilize it a lot. Getting that extra insight about customers is really helpful.

Totango helps with managing 200+ customers everyday. It keeps sending notifications about their health and info on where we need to focus more. It's like an alarm. It will tell you every day in the morning what tasks you have to do with a lot of things. With Totango it has become very easy to handle a lot of customers with their case history.

We manage our customer accounts on Totango and update their Information. We maintain the star ratings for our customers based on the usage of our product (Practo Ray). It helps to record the transactions or communication we had with our customers. Timely updates, generating reports, etc., are done on daily basis. It is mainly used by customer success warriors.

I think it the best platform for customer success managers.

We use Totango to track our customers' accounts and every feature available on Totango helps in various ways especially in pulling out reports.

It is well suited for us as it helps us assign our customers' accounts to the associates. Tracking usage and tasks to be done becomes easy as well. Even after accounts being assigned to their respective associates, Totango makes it possible to pull out information of any account irrespective of account assigned to anybody else.

Totango is mainly used by our success department, and by a couple of managers. Totango mainly addresses our customers who are on the verge of churning, but also helps us reach out to customers who are not taking full advantage of the services we offer.

Totango is well sutied for tracking usage, as well as renewals.

We use Totango to manage the health of our customers who are using the monthly subscription version of our software. It is being used by our customer success department. Totango helps us identify which customers are at risk of churning by monitoring their health. it looks at how frequently they use the software as well as which features they are using. For us to keep our customers long term, it is important that they use our software regularly for everything that it is capable of handling. Because of Totango, we are able to identify customers who are not deeply invested in our software so we can contact them and help them fully adopt.

It is very well suited for tracking the health of individual accounts.

Totango is being used by the newly founded customer success department to identify at risk customers to help mitigate churn and to track onboarding.

Totango is a great place to gather all your customer's data in order to make sense of it. More statistics on how things done by a CSM in Totango has affected the health of the customers would be great. The ability to track several attributes is great.

Totango is our customer success platform. We use Totango to run our business in the individual contributor level as well as with our leadership. It gives our CSMs deep understanding of how our customers are using the system, which can be leveraged for renewal discussions, up-sell and cross-sell. Without Totango it is very hard to get an OBJECTIVE view of how our customers are using our product, and based on our past experience with other systems even though customer success (CS) is a form of art more than science, the objective data is what really drives value to our CS organization and help our CSMs to step up their game.

Totango is a simple, easy to implement customer success platform which provides real-value within a short period of time.