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Total Expert Reviews and Ratings

Rating: 9.8 out of 10
Score
9.8 out of 10

Community insights

TrustRadius Insights for Total Expert are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Based on user reviews, the following recommendations emerge for Total Expert:

  • It is important to understand the platform before implementation and to train the sales force.
  • Attend a webinar or request a demo to gain a better understanding of Total Expert.
  • A strong admin team and marketing team are recommended for successful implementation.
  • Total Expert surpasses other CRM platforms in expertise according to users.
  • Be clear about goals and open to ideas when using Total Expert.
  • Use Total Expert as both a CRM and marketing platform to reduce integration needs.
  • Have a dedicated person or team to manage the CRM for better utilization and ROI.
  • CRM experience and a dedicated 'expert' on the Total Expert team are emphasized by users.
  • Automation and basic CRM functionality, as well as rich marketing, have great potential in Total Expert.
  • Set up a strong internal team and strategy for success with Total Expert.
  • Consider additional features and integrations to enhance the experience with Total Expert.
  • Total Expert is recommended as the ideal platform for the mortgage/loan industry.
  • Total Expert is recommended for mortgage or banking CRM needs due to its pre-built verbiage and custom feature capabilities.
  • Try the product before making a purchase decision.
  • Commit a significant amount of time each day to utilize the system and integrate users effectively.
  • Total Expert is recommended for any organization in need of a Mortgage Marketing CRM solution.
  • Follow Total Expert's best practices for optimal results.
  • Attend a conference related to Total Expert to gain further insights.
  • Take initiative with the Loan Officer to avoid delays in implementation and deployment of Total Expert.
  • Explore integration alternatives with CRM tools or implement internal solutions to maintain customer contact effectively.
  • Total Expert is considered an optimal marketing tool for any company or finance business due to its ease of implementation, stability, and resources for growth.
  • For real estate, banking, and credit organizations, Total Expert's powerful tools make it highly recommended, although it may not be suitable for small businesses due to its high cost.
  • Total Expert is praised as a powerful all-in-one platform for marketing, sales, CRM, and co-marketing with great automation capabilities.
  • Document conversations and have a dedicated team of admins for a successful rollout, along with ongoing training for the sales field.
  • Total Expert is mentioned as a free CRM option when working with the right loan company.

Reviews

1 Review

Total Expert is a great CRM

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use Total Expert as a database for clients, and current and potential partners. I also use Total Expert for mass marketing to potential clients and realtors... and to also send specific content that is based on organization of said borrowers and third party referral partners (realtors, past clients, etc).

Pros

  • Database
  • Customer Service is pretty good
  • Mass emailing

Cons

  • To create co-branded material without having to have realtor opt-in first
  • Home flyers are difficult to use. List reports is much easier

Likelihood to Recommend

It is well suited to mass marketing and as a database. Also well suited to parsing the database into sub categories. I also like its ability to schedule marketing at specific times and days.

It is not as well suited for listing print material. Listing meaning grabbing from MLS listings.