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Engageware

Score9 out of 10

16 Reviews and Ratings

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What is Engageware?

Engageware (formerly TimeTrade) helps leading brands optimize engagement through all phases of the customer relationship. Engageware’s Intelligent Appointment Scheduling platform harnesses artificial intelligence to improve meeting scheduling strategies through real-time customer insights and actions, in order to produce better meetings, and higher growth. The vendor states that with Engageware, customers can outpace their peers by nearly 3X. They further boast tens of thousands of businesses – including leading global banks, retailers, and software companies – presently use Engageware's Appointments-as-a-Service platform to deliver the personalized attention expected by today’s on-demand consumers.

Categories & Use Cases

Media

Appointment Scheduling, queue management and reporting
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Reviews

What users are saying about Engageware.
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Low-Cost But You'll Need to Keep Your Eye On It

Incentivized
Robbin BlockView profile
Creative Marketing Strategist, Instructor, Moderator, Author in Marketing at BLOCKbETA Marketing (1-10 employees employees)

Pros

  • Easy to add appointment setter to your website.
  • Fairly simple process of setting up different types of appointments and lengths.

Cons

  • Sometimes it just stops syncing with my calendar, and then I need to go reset it. You don't really get a notification when this happens, and then someone sets an appointment when you're not available.
  • If you select a "whole day" as an appointment on your calendar, i.e., on iCal, it doesn't read as a completely blocked day. So you need to create a "meeting," from 9 am-5 pm for example.

Return on Investment

  • Saves me time by automating appointments.
  • Low-cost, so little to no impact on budget.

Alternatives Considered

Square Appointments

Other Software Used

Airtable, Weebly, Squarespace, Google PageSpeed Insights, Google Ad Manager, Google Analytics, Google Search Console, Screaming Frog SEO Spider

Great Online Appt Booking Tool but User Setup is Time Consuming

Incentivized
Jared WachtView profile
Principal Salesforce Administrator in Information Technology at LogMeIn (1001-5000 employees employees)

Pros

  • The customers really like that they can book time with our reps when it's convenient for both parties.
  • TimeTrade integrates with Outlook, so the online calendar is in sync with the reps.

Cons

  • Setup is VERY cumbersome and takes quite a while. Should be less complicated and quicker.

Return on Investment

  • Sales often get done quicker and more get done after only 1 meeting than before since the times already work for both parties and the tool allows for easy re-scheduling.

Other Software Used

DocuSign, Salesforce CPQ (formerly SteelBrick), DemandTools

TimeTrade - An effective tool for selected meeting times across organizations

Incentivized
Jarod BoninoView profile
Senior Product Manager in Product Management at Blackbaud (1001-5000 employees employees)

Pros

  • TimeTrade is an effective tool for finding a meeting time that works for 2 or more parties at different organizations
  • It's easy to get up and running using the tool
  • It's fairly flexible in terms of building out open meeting windows for recipients to choose from

Cons

  • I wish it was a bit more integrated with my calendar (Outlook). I have to manually add times to it and retrieve responses to pick a time

Return on Investment

  • Timetrade gives me a better way to schedule discovery calls than back and forth email or Google Sheets
  • Timetrade allows me to reserve times where my users can sign up to talk to me, and I'm alerted if and when they sign up

Alternatives Considered

Smartsheet

Tried, True & a Tad Old School

Incentivized
Michelle BraunView profile
CEO in Corporate at Dixon Hughes Goodman LLP (1-10 employees employees)

Pros

  • It syncs with my business & personal calendar in real-time.
  • They offer training via webinars.
  • The support team is pretty responsive.
  • It let's me schedule appointments via the website. I conduct more business from my computer than my mobile devices.

Cons

  • I find the interface to be a tad clunky and not that intuitive. I don't love the look and feel.
  • My goal was to use TimeTrade exclusively for prospecting calls, which I gave a specific name. (e.g. Fall back in love with your business coaching session). I scheduled these open appointments for specific time slots when I'm available. I was surprised to discover that people could schedule different types of appointments at any open time in my calendar, not just the time slots I prefer.

Return on Investment

  • TimeTrade makes me more efficient because it eliminates the e-mails and calls back and forth to set up appointments.

Confusing Schedule Rules, Clunky UI

Incentivized
Verified User
Former Employee in Human Resources (1001-5000 employees employees)

Pros

  • Customized schedules for each employee.
  • High degree of customization possible.
  • Set-up doesn't require coding skill (even HTML).

Cons

  • Clunky UI feels out of date, was sometimes challenging for applicants to navigate.
  • Customer support slow to respond, not always helpful.
  • Difficult for "self service,"most often my staff would have to go through me to make schedule changes.
  • Messy design of settings UI’s can lead to overlapping/conflicting scheduling rules, which are not flagged with error messages, lead to multiple snafu’s with times accidentally made available or unavailable. This led to several missed interviews.
  • Using one schedule to book appointments for applicants to multiple programs introduces a lot of design challenges, and creates more work for TimeTrade admin when schedules change.
  • Interface makes it difficult to offer appointment times in both 30- and 45-minute blocks, necessitates using multiple blocks of 15-minutes instead.

Return on Investment

  • We found it necessary for me to execute manual quality control measures on a weekly basis to ensure my team’s schedules were correct, which I buttressed with emails to the team encouraging them to check their schedules as well to make sure everything was accounted for.
  • We missed several appointments due to conflicts in schedule rules between personal calendars and the team calendar—the conflicts between rules in two types of calendars leads to never-ending headaches for the administrator.
  • Slow response time from customer service team left us hanging multiple times, one time requiring me to escalate to my manager who had to take time out of her day to call our rep and play ‘bad cop’

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