Engageware Reviews and Ratings

Rating: 9 out of 10

Score

9 out of 10

Community insights

TrustRadius Insights for Engageware are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users have found Engageware to be the most useful platform for scheduling requirements. With Engageware, users have been able to streamline their scheduling process, eliminating the need for back-and-forth emails with clients. This has allowed users to regain headspace and focus on more important tasks. Students, in particular, have benefited from the ease of making appointments through the website or email, reducing frustration and time spent on constant email exchanges. Users appreciate Engageware's automated notifications, which allow them to schedule appointments without having to talk to people or respond to emails. This not only saves time but also enhances professionalism by keeping calendars organized and ensuring that no important appointments are missed. Additionally, Engageware eliminates the need for endless back-and-forth email chains and allows users to quickly list available time slots, making scheduling more efficient.

Reviews

5 Reviews

Low-Cost But You'll Need to Keep Your Eye On It

Rating: 6 out of 10

Incentivized

December 16, 2019

Use Cases and Deployment Scope

I have the appointment setter embedded in my website, so prospects and clients can set their own appointments automatically. It's used for my entire organization. It saves time on both sides, as we don't need to send multiple emails to set up a time to meet -- whether that's virtual or in person.

Pros

Easy to add appointment setter to your website.
Fairly simple process of setting up different types of appointments and lengths.

Cons

Sometimes it just stops syncing with my calendar, and then I need to go reset it. You don't really get a notification when this happens, and then someone sets an appointment when you're not available.
If you select a "whole day" as an appointment on your calendar, i.e., on iCal, it doesn't read as a completely blocked day. So you need to create a "meeting," from 9 am-5 pm for example.

Likelihood to Recommend

It's well suited if you're on a budget, don't want to pay a recurring fee, and need a way to automate appointments. However, when I get around to it, I think I'm going to look for a more reliable tool. It's really less appropriate when appointment setting is "mission-critical" -- that is, your business is entirely dependent on a reliable appointment setting system -- for example, if you're a hairstylist, dentist, etc. I believe there are many other tools out there specific to these purposes.

Robbin Block

Creative Marketing Strategist, Instructor, Moderator, Author in Marketing at BLOCKbETA Marketing (1-10 employees)

Vetted Review

3 years of experience

View profile

Great Online Appt Booking Tool but User Setup is Time Consuming

Rating: 7 out of 10

Incentivized

November 7, 2019

Use Cases and Deployment Scope

We use TimeTrade with our sales reps so they have individual online appointment-booking links known as TimeTrade URLs.

Pros

The customers really like that they can book time with our reps when it's convenient for both parties.
TimeTrade integrates with Outlook, so the online calendar is in sync with the reps.

Cons

Setup is VERY cumbersome and takes quite a while. Should be less complicated and quicker.

Likelihood to Recommend

Jared Wacht

Principal Salesforce Administrator in Information Technology at LogMeIn (1001-5000 employees)

Vetted Review

3 years of experience

View profile

Confusing Schedule Rules, Clunky UI

Rating: 2 out of 10

Incentivized

June 25, 2019

Use Cases and Deployment Scope

My team used TimeTrade to set up appointment schedules for a team of a half-dozen seasonal phone interviewers working in our recruiting department. With a large-scale hiring process like ours (thousands of summer staff hired each year, with thousands of more applicants not hired but still screened), managing appointment schedules manually would have required nearly an FTE. Instead, we used TimeTrade to allow candidates to make their own appointments within schedules customized to fit each employee's unique schedule and availability.

Pros

Customized schedules for each employee.
High degree of customization possible.
Set-up doesn't require coding skill (even HTML).

Cons

Clunky UI feels out of date, was sometimes challenging for applicants to navigate.
Customer support slow to respond, not always helpful.
Difficult for "self service,"most often my staff would have to go through me to make schedule changes.
Messy design of settings UI’s can lead to overlapping/conflicting scheduling rules, which are not flagged with error messages, lead to multiple snafu’s with times accidentally made available or unavailable. This led to several missed interviews.
Using one schedule to book appointments for applicants to multiple programs introduces a lot of design challenges, and creates more work for TimeTrade admin when schedules change.
Interface makes it difficult to offer appointment times in both 30- and 45-minute blocks, necessitates using multiple blocks of 15-minutes instead.

Likelihood to Recommend

TimeTrade is a good fit for a team with regular hours and little schedule fluctuation, one type of role being hired at a time, a limited budget, excellent phone/communication skills to work with the customer service team effectively, and a very clear idea of exactly how the hiring process needs to be structured. Not recommended for teams with diverse appointment types/programs, complex/shifting schedules, and enough budget to afford a higher end product.

Verified User

Former Employee in Human Resources (1001-5000 employees)

Vetted Review

2 years of experience

TimeTrade - An effective tool for selected meeting times across organizations

Rating: 8 out of 10

Incentivized

May 21, 2018

Use Cases and Deployment Scope

I have a need to organize available meeting times with users of my product, whose calendars I don't have access to. I use TimeTrade to allow them to sign up for "open hours" that I have blocked off in order to review their suggestions and needs for my product.

Pros

TimeTrade is an effective tool for finding a meeting time that works for 2 or more parties at different organizations
It's easy to get up and running using the tool
It's fairly flexible in terms of building out open meeting windows for recipients to choose from

Cons

I wish it was a bit more integrated with my calendar (Outlook). I have to manually add times to it and retrieve responses to pick a time

Likelihood to Recommend

It's far better than trying to arrange meeting times via email or a basic spreadsheet.

Jarod Bonino

Senior Product Manager in Product Management at Blackbaud (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Tried, True & a Tad Old School

Rating: 7 out of 10

Incentivized

June 13, 2017

Use Cases and Deployment Scope

I selected TimeTrade because it was the only calendar tool I could find that synced with my Mac calendar, which already synced with my phone. It lets me see the personal appointments and business appointments that I schedule, along with the appointments that my customers and prospects schedule with me. I love that if my personal calendar is full, TimeTrade shows those time slots as busy to customers/prospects - and vice versa.

Pros

It syncs with my business & personal calendar in real-time.
They offer training via webinars.
The support team is pretty responsive.
It let's me schedule appointments via the website. I conduct more business from my computer than my mobile devices.

Cons

I find the interface to be a tad clunky and not that intuitive. I don't love the look and feel.
My goal was to use TimeTrade exclusively for prospecting calls, which I gave a specific name. (e.g. Fall back in love with your business coaching session). I scheduled these open appointments for specific time slots when I'm available. I was surprised to discover that people could schedule different types of appointments at any open time in my calendar, not just the time slots I prefer.

Likelihood to Recommend

I wish the user-interface was smoother (e.g. more drag and drop appointments). It feels really outdated.

Michelle Braun

CEO in Corporate at Dixon Hughes Goodman LLP (1-10 employees)

Vetted Review

1 year of experience

View profile

Loading Reviews List....

Home
,
Appointment Scheduling
,
Engageware
,
Reviews and Ratings

Confusing Schedule Rules, Clunky UI

Rating: 2 out of 10

Incentivized

June 25, 2019

Use Cases and Deployment Scope

Pros

Customized schedules for each employee.
High degree of customization possible.
Set-up doesn't require coding skill (even HTML).

Cons

Clunky UI feels out of date, was sometimes challenging for applicants to navigate.
Customer support slow to respond, not always helpful.
Difficult for "self service,"most often my staff would have to go through me to make schedule changes.
Messy design of settings UI’s can lead to overlapping/conflicting scheduling rules, which are not flagged with error messages, lead to multiple snafu’s with times accidentally made available or unavailable. This led to several missed interviews.
Using one schedule to book appointments for applicants to multiple programs introduces a lot of design challenges, and creates more work for TimeTrade admin when schedules change.
Interface makes it difficult to offer appointment times in both 30- and 45-minute blocks, necessitates using multiple blocks of 15-minutes instead.

Likelihood to Recommend

Verified User

Former Employee in Human Resources (1001-5000 employees)

Vetted Review

2 years of experience