Tier2 Tickets

Tier2Tickets is a ticketing system specifically designed to streamline the process of submitting support requests and generate comprehensive diagnostic reports for technicians. This solution caters to companies of all sizes, ranging from small businesses to large enterprises. It is widely used by various industries, including IT Support and Managed Service Providers, Helpdesk and Technical Support Teams, Software Development Companies, Customer Service Departments, and Healthcare Organizations.

Key Features

Effortless Ticket Submission: Tier2Tickets offers an intuitive and user-friendly interface that simplifies the process of submitting support tickets. Users have the flexibility to initiate ticket submission through multiple methods, such as a function key, desktop icon, or a physical USB button called the Helpdesk Button.

Detailed Diagnostic Reports: Alongside ticket submission, Tier2Tickets automatically generates comprehensive diagnostic reports. These reports provide technicians with detailed replication steps and annotated screenshots of the user's last twenty actions before ticket activation. This feature aims to provide valuable insights to troubleshoot issues more efficiently.

Automations and Custom Scripts: Tier2Tickets empowers users to create custom rules using Automations and Custom Scripts. These rules enable automated triaging of tickets and guide users through next steps and documentation without manual intervention. Dispatcher Rules and Tier2Assist actions enhance the customer experience by ensuring efficient documentation and client satisfaction.

Flexible Deployment Options: Tier2Tickets offers flexible deployment methods, including hotkeys, desktop icons, or the Helpdesk Button, a brandable physical USB button. The software and hardware are designed to be user-friendly, empowering end users throughout the support ticket submission process. The platform seamlessly integrates into different workflows and environments.

Free Subscription and Support: Tier2Tickets provides a free, full-featured subscription with no time limit for up to 25 endpoints. Users can explore the product's capabilities without any financial commitment. Additionally, dedicated support is available to assist users in maximizing their experience with Tier2Tickets.