Community insights
Pros
Email Campaigns: Users appreciate Tidio's ability to collect customer emails and stay in touch with them through email campaigns, establishing a personal connection and encouraging return visits. Many users find this feature helpful for their businesses.
Chat Bot Feature: The chat bot feature, along with the option to send coupons and add emails to the subscriber list, is seen as very helpful for businesses, especially small ones, providing convenience and all-in-one functionality. Several reviewers mentioned how this feature has improved their business operations.
Customer Service: Users have positive experiences with Tidio's customer service, describing them as professional and kind, leaving a good impression. Multiple users praised the support team for their fast response time and effective problem-solving skills.