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Tethr Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for Tethr are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simplified and User-Friendly Interface: Several users have praised the product for its simplified and user-friendly interface. They have found it easy to navigate and appreciated how relevant information can be easily inputted. The greetings script feature has also been highlighted as a convenient tool for managing and keeping track of interactions.

Intuitive Nature Catering to Business Needs: Many reviewers have commended the intuitive nature of the product, stating that it caters well to the needs of their business. Both new and experienced users have found it easy to use and learn, making it accessible to a wide range of users.

Excellent Customer Support: Users have consistently mentioned the exceptional customer support provided by the company. They appreciate that the support team is open to feedback and actively supports them in making improvements. This high level of support distinguishes the company from other vendors and contributes to a positive user experience.

Reviews

1 Review

Tethr is the solution to grow sales.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We have been able to increase sales considerably with this software which is helping us to better track calls through recordings. Also through chat, calls, and mail, we can monitor the interaction that our agents have with customers, to improve performance and know the failures that we have, thanks to intelligent reports and metrics.

Pros

  • The intelligence of the software allows the creation of algorithms, metrics, and advanced reports, to train sales agents and improve their sales performance and customer treatment.
  • Allows you to search for recordings or archives of any customer interaction in real-time, to closely monitor and draw from that experience some sales learning and improvement.
  • It has an easy control panel, where you can attend to customers, monitor performance, pull reports, and have everything under control in an easy-to-manage interface.

Cons

  • It would be very useful if it not only made call recordings but the transcription of the call, to have better access to the communication.
  • If it could be integrated with social networks it would be great, so we could also monitor the behavior of our customers through that medium.
  • If I had a database of contacts and customers, it would also be very useful and would facilitate my work.

Likelihood to Recommend

This software is ideal for companies that need to be in permanent contact with their customers and provide them with a better online service through different channels. I also recommend the software to all sales companies, as it will help them to better train their agents and close more contracts.

RJ
Richard Jassel
Maintenance Team Manager in Customer Service at Eastman Chemical Company (10,001+ employees)
Vetted Review
Tethr
1 year of experience
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